Wizz Air Customer Service Issues

Our Wizz Air flight scheduled for 16:25 from Heraklion to Budapest on 29/09 faced a delay of 1 hour and 35 minutes, causing us to miss our connecting flight to Gatwick. Despite being told about a customer service desk in Budapest Airport, it was nowhere to be found. I reached out to Wizz Air and Trip.com around 16:30, requesting assistance upon our arrival in Budapest, including a taxi to a hotel with bed and breakfast covered as compensation for the delay, and a refund on our flight costs. As of 00:10 on 30/09, there has been no confirmation of the delay from the airlines. I had to purchase an expensive last-minute flight to London for an early check-in at 05:10, leaving us stranded in the airport without food, surrounded by other frustrated passengers. The lack of support and amenities in these circumstances is truly disheartening for us, especially considering our age and health concerns.

Dear Customer Service Team, I am contacting you regarding a delay or cancellation of my Wizz Air flight. The recent Court of Justice of the European Union ruling in Tui & others v CAA reinforced the right to compensation outlined in the Sturgeon case. Therefore, I am requesting compensation under EC Regulation [redacted]/[redacted] for this flight with the following details: Booking Reference: XY43PL Passport Number: [redacted]77 Existing Complaint Reference: [redacted] Flight Number: W95104 Departure Airport: Dalaman Scheduled Departure Time: 2nd October [redacted], 8:30 PM Arrival Airport: London Luton Number of Passengers: 3 Additional Passenger Names: G. Parsons K. Parsons Based on the information provided, I am seeking the fixed compensation as specified in EC [redacted]/[redacted]. I anticipate a comprehensive response to this correspondence within 14 days. If a satisfactory resolution is not reached, I may consider further action, potentially involving legal measures. Sincerely, Samantha P. Address: 1 Skeyton Road, North Walsham, NR280BS Phone: [redacted]8

Subject: Compensation Request for Delayed/Canceled Wizz Air Flight To the Customer Services Team, I am contacting you concerning a delayed/canceled Wizz Air flight and would like to claim compensation as per EC Regulation [redacted]/[redacted] following the recent judgment of the Court of Justice in Tui & others v CAA. Here are the flight details: - Booking reference: QMN1UE - Passport number: [redacted]30 - Existing complaint reference: [redacted] - Flight number: W95113 - Departure airport: London Luton Airport, LTN - Scheduled departure time: 16/09/[redacted], 6:15 PM - Arrival airport: Košice Airport, KSC - Number of passengers: 4 - Other passenger names: Joe Owen, Carl Hales, Mathew Stewart I am requesting the fixed compensation outlined in EC [redacted]/[redacted] for the above flight. I anticipate a response within 14 days. Should my request not be addressed satisfactorily, I will consider escalating this matter further. Thank you for your attention to this matter. Sincerely, Mr. Thomas O. Address: 6 Adkinson Avenue, Dunchurch, CV22 6RG Phone: [redacted]0

Subject: Complaint Regarding Boarding Desk Experience We are writing to express our dissatisfaction with the treatment we received from your ground staff at the boarding gates in Gatwick and Naples. As economy passengers, we were carrying small suitcases within the allowable size limits (40x30x20), yet we were abruptly asked to pay extra fees. Only after requesting to have our bags measured in your gauge container were we allowed to board the plane, causing unnecessary delays and stress for everyone involved. The confusion seemed to stem from the discrepancy between the boarding pass logo depicting a rucksack and our actual small suitcases with retractable handles. To avoid similar incidents on our upcoming trip to Vienna with Wizz Air, we kindly request that you address this issue with your ground staff to enhance customer satisfaction. We value our relationship with your airline and hope to receive compensation for this inconvenience. Thank you for your attention to this matter. Sincerely, John P. Ursula K.

I am reaching out for assistance in locating my bag that has not reached its final destination. Over two months ago, while in Romania, I filed a claim about my missing bag and received information from lost prevention in Romania that my bag is in Abu Dhabi, along with a file reference number (xxxxxxx). Despite providing this information to Wizz Air customer service, they requested a PIR report and indicated they cannot assist further without it. The bag was last handled by your airline on its journey, though it had multiple flights with different airlines. Unfortunately, upon reaching my final destination, there was no Wizz Air presence for direct complaints. Despite efforts made by the airport's lost and found and my own attempts to contact Wizz Air during my trip, there was no resolution. As I am now in the United States and my bag has still not been located, I urge for your help in retrieving it.

My wife and I flew from Liverpool to Gdansk last night. At the boarding gate, after the agent checked my Egyptian passport and realized my Schengen visa had expired, they asked me to wait for their supervisor. Despite having traveled to Poland before using my marriage certificate, the airline needed confirmation from Polish borders for me to fly. Due to a delay with the supervisor's call, when he finally got through, the plane had taken off and my wife and I were left behind. We were unable to board the flight.

Hello, I want to share my recent frustrating experience involving WizzAir. On October 19th, my flight from Brussels to Budapest was supposed to be at 18:35 with Ryanair. However, the flight was unexpectedly rescheduled to the morning with Wizzair at 8:50, and later got canceled without any prior notice. Unfortunately, the airport buses were not operating, costing me 50 euros for transportation. I had to buy another ticket for [redacted] euros from Polish Airlines to make it to my exam on time. As a student, these added expenses are a burden. I kindly request compensation for the inconveniences faced.

I made a reservation for a Wizz Air flight from MILAN to PRAGUE through Opodo. Subsequently, I was informed by Wizz Air that the flight was canceled and I was rescheduled for an earlier flight, not convenient for me. I was offered a refund in Wizz Credits, which could be converted to a credit card refund. However, after logging into my Wizz Air account, I noticed that the booking was missing from my profile, and the credits were not applied. When attempting to track the booking using the confirmation number, I encountered a message stating I was not the owner, despite using my email for the booking. Unfortunately, I have been unable to reach a human representative via the chatbot system and there is no accessible call center from Australia. I had to purchase a new flight, incurring a significantly higher cost than the original booking, leaving me at a loss on how to proceed.

Dear Sir/Madam, I am contacting you regarding my recent experience with the Wizz Air flight W9 [redacted] on the 23rd of October, [redacted]. The flight was scheduled to depart from Luton Airport (LTN) at 16:20 and arrive at Dubrovnik Airport at 20:05, however, it was cancelled without a replacement flight being offered. We received an email at 21:20, while still on the aircraft after a 5-hour delay, notifying us of the cancellation. I understand that unforeseen circumstances can lead to delays and cancellations, but I am aware of my rights under the EU Denied Boarding Regulation [redacted]/[redacted]. According to this regulation, I am entitled to €[redacted] (£[redacted]) in compensation per passenger for this 1741km flight. I am claiming this compensation on behalf of the 2 passengers included in my booking. I expect to receive the compensation within 21 days and have attached copies of my tickets for your reference. Yours faithfully, Martin Roberts

Hello! I am looking to cancel two flights on my WIZZ AIR account, which is under the name ANDREEA LAVINIA BUSTEA with the email address [redacted] The flights in question have WIZZ Flex and the confirmation numbers are EFMYJW and AMBYXR. I wish to receive the refund back to my debit/credit card instead of the amount being credited to my WIZZ Account. I found information on the Wizz Air website stating that to receive the refund back to my debit/credit card, I need to contact the Wizz Air Call Centre. However, I am unable to locate a phone number to reach them. How can I initiate the refund process to my credit card? Thank you!

I have booked flights through Secret Escapes with Wizz Air to Iceland. We opted to pay an extra £10 per person on Wizz Air's website to sit together. Unfortunately, we made a minor mistake when entering our card details. Wizz Air's system does not allow for corrections, and we have been directed to contact their customer service. The system is prompting for security details like the Secret Escapes email and phone number, which we are struggling to provide. This has put us in a difficult situation where we may not be able to fly to Iceland. I understand that Secret Escapes is not at fault, but this seems to be an issue with Wizz Air's system. Any suggestions on how to proceed would be greatly appreciated.

Corner Cottage Dollar FK14 7NW Dear Sir/Madam, Re: Wizz Air / W95751 / 23/10/[redacted] I am writing to address the above flight matter. Scheduled to depart from London Gatwick Airport (LGW) at 14:10 and arriving at TLV at 21:15, the flight was cancelled without an alternative offer. WHILE WAITING ONBOARD, WE WERE INFORMED THAT TAKEOFF WAS IN 10 MINUTES, YET AFTER 2 HOURS OF WAITING, THE FLIGHT WAS ABRUPTLY CANCELLED. Per the EU Denied Boarding Regulation [redacted]/[redacted] and court rulings, I am entitled to €[redacted] (£[redacted]) per passenger for the 3561km distance. I anticipate receiving the compensation within 21 days from this date. Enclosed are copies of my tickets. Sincerely, GABRIEL F.

Hello, I am Petra, writing on behalf of my mother, Mateja G. On September 11, [redacted], she booked a flight from Venice Treviso to Skopje on October 29, [redacted], for her and another person. Recently, she provided identity details, but accidentally included an extra number in one passport. The mistake was not flagged by the system, and she realized this only 48 hours before departure. As the booking was made through Kiwi.com for Wizzair, we reached out to them immediately. They assured us that the incorrect passport number could be rectified free of charge at the airport during check-in. Can you confirm if this is accurate? Your assistance is appreciated. Thank you, Petra

Hello Wizz Air, I frequently fly with my family using Wizz Air. Recently, I have noticed an issue where despite having a price discount, the price displayed remains the same as without the discount, even when trying from different accounts. Another problem I encountered was while trying to book a ticket for December 30th, [redacted] from Tirana to Florence. Usually, I can select random seats, but this time I am being forced to pay for recommended seats. The price for these recommended seats is high, and it exceeds the limit of my card. I would appreciate it if you could assist me with this matter so that my family and I can continue flying with Wizz Air. Best regards, A.G.

Dear Concerned Party, I am writing to express my frustration regarding a fine we received for a late check-in. While we acknowledge our mistake, this issue arose following a two-hour flight delay that caused significant stress and disruption upon our arrival. The delay occurred on the first day of our holiday in Krakow, after an early morning journey from Newcastle, leaving us exhausted and our plans for the day compromised. This experience adds to previous flight delays with WizzAir, suggesting a recurring concern with your services. Furthermore, our interaction with Mateusz from the Wizz Air Customer Service Desk in Krakow was unpleasant, as his confrontational and unhelpful demeanor left us questioning the accuracy of the fine amount. I kindly request clarification on this matter and urge for the £71.93 penalty to be reconsidered, not based on the late check-in fee, but due to the considerable disruption caused by the delays. Please advise on the necessary steps to address this issue promptly. Sincerely, Daniel W.

Hello, I am unable to accompany my children [B. and M.] on their trip from Germany to Bulgaria for the Christmas holidays due to work commitments. I am requesting an exception for them to travel alone on the flights from Memmingen on December 25th (20:20) and from Varna on January 5th (13:45). Both children are capable of looking after themselves, and I trust they will behave well during the flights. Please consider making an exception in this case, and kindly inform me of your decision promptly so I can purchase the tickets accordingly. Your understanding during this festive season would be greatly appreciated. Thank you for your assistance. Warm regards, Jenny

I made a booking with Wizz Air some time ago, and they changed the flight date without my consent. I opted not to accept the change and requested a cancellation through Gotogate. Despite numerous attempts over several weeks, Gotogate has received no response from Wizz Air regarding my refund. With just 2 days left until the flight, I am frustrated at the lack of progress and fear losing my money due to the airline's poor customer service. I have been unable to contact a customer service representative and am greatly disappointed by the inefficiency of both Wizz Air and their lack of communication. If my refund is not processed before the flight date, I will be forced to pursue legal action against the airline. I expect a prompt resolution to this matter. Thank you. A dissatisfied customer

I made a booking on November 10th, [redacted], and completed the transfer within 24 hours, but I haven't received any confirmation yet. After contacting the call center and providing the bank transfer confirmation, Alexander informed me that he couldn't locate the transfer and advised me to file a complaint for a refund. This has left me very disappointed. I am hesitant to make a new booking without receiving a full refund as I fear the flight prices may increase if I wait. It has been time-consuming to constantly check the booking status and attempt to use the chat function, which is currently not working. I urge you to refund the full amount promptly, which totals [redacted] ILS. Please be aware that I was only able to select one leg of the trip, and this complaint applies to both legs.

Hello, Following our flight number W61354 from Warsaw Chopin to Paris Orly, we would like to make a complaint. We did not receive any email from the company to check-in for this flight, so we tried every possible means to do it online but were unsuccessful. After several unsuccessful attempts, we decided to go to Warsaw Chopin airport earlier to check-in directly with your company's hosts. To our surprise, we were told we had to pay an additional fee at check-in despite not receiving any notification. We provided all the details to the host showing we were unable to check-in online. After explanations, the host confirmed we would get our tickets without charge and be able to go through security. However, after waiting for an hour, we were handed a paper and told to go to the airport's Welcome desk to decide if we could board the flight. We were told we had "apparently" reserved seats online, which is impossible as additional charges are required for seat reservations. We took a low-cost flight as students and would not book seats costing double the price of the airfare. We were nearly missing our flight, uncertain if we could board, until we were asked to pay [redacted] zloty at the last minute, despite having already paid for the flight. Attached is the invoice. We were assured initially there would be no fees. Now, we had to pay not only for check-in but also for allegedly reserved seats. The host insisted we pay the exorbitant amount, leaving us struggling financially as students. Is this acceptable? We had exams in France, making it impossible to stay in Warsaw. It was even more surprising as our outbound journey went smoothly with online check-in and no issues. Why was it different on the way back? As frequent flyers with your company, this experience was disappointing. We are accustomed to friendly and caring hosts, which was not the case today. We request a refund of these unacceptable charges. Without a response, we will have to share negative reviews online and with friends, students, and family. Despite our previous wonderful flights, we are saddened by this experience. We hope for a resolution to this matter. Sincerely, Aure BEUGNET Chloe RAMANANTSOA Tristan ARCHENAULT

Hello, I sent a bank transfer on October 19 for two plane tickets from Katowice to Reykjavik on December 30. Unfortunately, the payment wasn't linked to the tickets because I forgot to include the confirmation code in the bank account notes. The flight was subsequently canceled in the application due to non-payment. I also received the code via email, but I have the wrong email address listed in the Wizzair app, showing "[redacted]" instead of the correct "[redacted]" When I contacted Wizzair customer service, they were unable to locate the code or the canceled flight. I am inquiring about a refund. The bank details for the transfer are as follows: IBAN: CZ82 0[redacted] 1[redacted] [redacted] BIC/SWIFT Code: KOMBCZPPXXX Thank you for your assistance. Veronika K.