Taco Bell Customer Service Issues

Tonight, I placed an order totaling around $33 at Taco Bell. Unfortunately, my 2 chalupa combo was missing one of the chalupas and the other one was made incorrectly. Even another item was not prepared as requested. Despite the location not being very busy, I was asked to wait outside for my order, which took about 10 minutes or more. I believe a refund for the missing and incorrectly made items, as well as the time wasted, would be reasonable. Thank you for your understanding and assistance in this matter.

I encountered difficulties ordering my lunch through the app. During the first try, I received an application error stating no cart was found. Despite re-entering the order, it went through successfully the second time. However, when I arrived at Taco Bell to pick up my order, I discovered I had been double charged. The staff mentioned they could do nothing to resolve the issue. Now I am stuck with two orders. The drive-thru service was unpleasant, and four items in my order were customized incorrectly, making two items inedible, including the priciest ones. Spending nearly 20 dollars for a nacho and cheese, a potato cup, and a beef burrito feels like a poor deal. I believe a refund for the duplicate order is warranted, and it is disappointing that the store lacked the capability to rectify app-placed orders, leaving customers dissatisfied. This experience has left me extremely dissatisfied, and I doubt I will use the app again after this incident. - J. R. M.

I ordered a Food Quesalupa Combo for in-store pickup. When I arrived, I noticed another customer struggling to open the locked door, with only one employee present. I chose the drive-thru option and the service was slow, leading to a frustrating wait in smoggy conditions. The employee was unhelpful, stating I should have tried a different door that was not clearly marked for customer entry. Despite my complaints and request for a refund, they insisted I take the order. In the end, I had to accept the food I ordered. The confusion and inconvenience could have been avoided with better signage and clearer customer service. My details for tracking purposes are [redacted] (Jason S.), located at [redacted] E Kings Canyon Rd, Fresno, CA.

I ordered three crispy tacos for $1.39 each at the drive-thru. However, upon receiving the order, I found that the tacos were poorly assembled, with minimal filling. They were placed in the bag upside down, resulting in the ingredients spilling out when I tried to pick them up. As a result, I only managed to eat one decent taco, while the other two were mostly empty shells. My family, who used to enjoy Taco Bell, was also disappointed with the quality of the food. For the amount spent ($4.52), the lack of filling in the tacos was unacceptable. I am unlikely to return to Taco Bell unless the issue is properly addressed. This experience left me feeling dissatisfied and hungry.

I would appreciate more clarity regarding the operational procedures in your stores. Years ago, the standard way to greet customers at the drive-thru was to say "Thank you for coming to Taco Bell. How may I help you?" or "Welcome to Taco Bell, may I take your order." However, recently the greeting has changed to "Hi Ya." Furthermore, there was an unexpected discontinuation of breakfast service for 12 weeks without prior notice. Upon arriving at the drive-thru to place an order, I encountered a closed window and had to use a computer screen with a credit card machine, which I was not comfortable with. Despite trying, I couldn't easily locate the $1.00 beef burritos on the menu. Instructions or assistance on the computer screen would have been helpful, along with clear signage indicating the payment options available. Better communication and guidance for customers would greatly improve the overall experience.

To whom it may concern, I wanted to express my deep love for Taco Bell. I have always been satisfied with my orders until August 13th, [redacted], when the quesarito was removed from the menu. While I understand that menu changes occur, I was initially saddened but eventually came to terms with it. Recently, I heard that the quesarito was back, and my excitement grew. However, to my disappointment, I was informed at the drive-thru that I could only order it through the app. This situation is frustrating as I believe it should be available for immediate purchase without the extra step. I work in retail, and I can't imagine having to tell a customer that they must order an item through an app instead of allowing a direct purchase. I urge you to reconsider adding the quesarito back to the menu to avoid inconveniencing loyal customers. Thank you, Sarah J. A.

I recently visited your drive-thru and ordered 2 soft taco supreme with hot sauce along with a wild strawberry freeze. While eating the second taco, I discovered a small, sharp object in the sauce packet that resembled a wooden plant part with a sharp thorn. Luckily, I did not ingest it. I have a photo of the object for your reference. I did not report this to the local store assuming the sauce is distributed nationally, but if you need a serial number to track the batch, I am willing to assist in any way possible.

I visited your store in Yorktown, Virginia last night around 11:00 PM and went through the drive-thru. I ordered a chicken quesadilla, a soft chicken taco, two steak and cheese soft tacos, a $5 chalupa box, two extra soft tacos, and Doritos Locos. I specifically asked for only cheese and onions on the steak and cheese tacos due to my husband's lettuce allergy. Unfortunately, one of the tacos had lettuce, which caused my husband to have an allergic reaction and be rushed to the emergency room. The food quality was poor overall; the chalupa was cold and hard, the beefy burrito had no fillings besides meat, and the nachos were not up to standard. I am very disappointed with the service and the lack of attention to detail from your employees. I will be contacting a lawyer regarding this matter. Please call me back at [redacted] to discuss how this issue will be resolved. When I called the store this morning, an employee was unhelpful and hung up on me when I inquired about speaking to a manager. The employees at your Yorktown, Virginia store need to improve their behavior and service. Thank you.

I ordered a toasted breakfast burrito with bacon and a coffee with milk or cream on the side. The burrito was satisfactory, but the coffee "cream" I received in a separate black plastic container did not resemble real cream, as it seemed thick and artificial. For $1.99, customers expect genuine half & half or milk like other fast-food chains provide without the need for refrigeration. It would help eliminate labor costs for your staff, as they wouldn't need to fill these containers. Why not offer real cream or milk instead of this artificial creamer? It seems illogical from a customer standpoint. This happened at store #[redacted] in San Juan Capistrano, CA on 4/24/21. Carl W. Steiner

I have noticed that my recent orders have been consistently missing items. In my last two visits, even though I placed and paid for my orders online in advance, I still encountered missing items. Today, I had to return to the restaurant to collect the missing items, which was inconvenient and disappointing. It is evident that there is a lack of attention to detail. If this issue is recurring for me, it is possible that it may be affecting other customers as well. I believe there should be some form of compensation for this consistent problem, as it is becoming frustrating. This pattern makes me hesitant to return and I feel compelled to alert others about this recurring issue.

I ordered three chicken chipotle melts from the value meal menu and requested to substitute the chipotle sauce for nacho sauce. Strangely, each burrito was charged an additional 50 cents for the nacho sauce substitution, which was confusing. If I'm just swapping sauces, it doesn't make sense to be charged extra. Your menu lists a charge of 35 cents to add chipotle sauce to any burrito, so logically, I should only be charged the 15-cent difference between nacho and chipotle sauce for each burrito. This would result in a total of only 45 cents more for all three burritos, not 1.50 total. I feel like I'm being overcharged each time I make a customization. The appearance of the chipotle burrito melt also didn't match the picture on your menu; the actual product was noticeably different. It's disappointing when the visuals don't align with the reality of the product received. I question how a large company cannot accommodate customers' reasonable requests when they profit from additional charges. It's important for customers to get what they pay for, especially when variations are made to the standard menu offerings.

Tonight, we dined at Taco Bell in Swansboro, NC. Despite an empty dining room, we were instructed by the cashier to use the order machine instead of ordering at the counter. We had issues with the machine in the past, and when we explained this, she insisted we use it or go through the drive-through. Feeling frustrated by her response, we left the restaurant disappointed. This negative experience may deter us from returning. We feel that Taco Bell should address customer service concerns at this location. Thank you for your attention. This incident occurred on Sunday, May 16, [redacted], at 4:45 pm.

I am requesting a refund for two recent orders made through the app. For Order # [redacted], I originally ordered a Quesalupa, wild strawberry lemonade freeze, and spicy potato soft taco. The Quesalupa was unavailable, so I received a Chalupa instead, which I do not usually order. Unfortunately, the Chalupa shell was hard. The spicy potato soft taco had hard potatoes, and the wild strawberry lemonade freeze was missing a straw. For Order # [redacted], I tried to order a Quesalupa which was unavailable again. I cancelled the order, but it was still processed, resulting in an extra charge. I am seeking a total refund of $12 for both orders due to these issues. Additionally, I urge improvement in the app to prevent such errors. It has been challenging to reach out for assistance through the app and Twitter as my attempts have been ignored.

I reside in Alabama and this past Saturday, June 5th, [redacted], my family and I went on a trip to Panama City Beach, Florida, which is about an hour and a half drive for us. We made a stop at Taco Bell #[redacted] to grab some food for the beach. Despite ordering 12 soft shell tacos, 3 cheesy roll-ups (only got 2), 1 chicken chipotle melt, and 1 beef chalupa supreme, we encountered issues. Upon arriving at the beach, 15 minutes away, we discovered the tacos were cold, with excessive lettuce and not enough meat. Three of the 12 tacos were inedible due to the temperature. Later, when I tried to address this with the manager, he refused a refund, explaining it was a different shift that prepared the food. The manager was unhelpful and disrespectful, and the restaurant's hygiene was poor. The staff even mocked the situation in front of us. As someone with extensive customer service experience, I found the manager's behavior appalling. I believe Taco Bell should address such behavior and maintain better quality control. Thank you, Sandi H. Midland City, AL

I recently had a disappointing experience at the Taco Bell in Gonzales, Texas. The staff member who served me was rude and inattentive, and failed to provide basic courtesy. Unfortunately, I realized later that my order was incomplete by $3.50, specifically missing a Chalupa. I typically visit this location 3 to 4 times a month and have never encountered this level of poor service. I placed the order using the app, and my order number is [redacted]. It appears that the employee may benefit from some training in customer service etiquette. I appreciate your assistance in addressing this issue. Thank you.

Last night, I received service from a young lady who was extremely rude and inattentive. I was not even thanked for my order. Later, I found out that she had not given me one of the $3.50 Chalupas I had ordered. I frequent this Taco Bell in Gonzales, Texas several times a month and have never experienced such treatment before. **I placed my order through the app, as usual, and my order number is ******.** Perhaps she is new, but she could benefit from a lesson in manners and common courtesy. Thank you for addressing this situation.

I placed an order for pick up using the mobile app. Although I made it clear during the drive-through that I needed my Crunchwrap and Quesaritto without lettuce, tomatoes, or chipotle sauce due to dietary restrictions, both items were incorrect when I got home. The Crunchwrap had extra tomatoes and lettuce, and the quesaritto had chipotle sauce, which was not what I ordered. A refund would be greatly appreciated.

Yesterday evening, I visited Taco Bell in Roseburg, Oregon. Initially, they informed me through the drive-thru that they had run out of ground beef, beans, tomatoes, and hot sauce, among other items. When I asked for alternative options, they suggested a crunch wrap supreme with chicken or steak instead. However, they charged me an additional 90 cents per item for choosing chicken over beef. Typically, my order costs around $20, but this time I paid $35.63 and found the food disappointing. Sadly, we only ate two out of the twelve items and had to throw the rest away due to the poor taste. I do not plan on ordering from there again when they are low on supplies. I believe I should receive a refund as it was a complete waste of money. I can provide the receipt if needed. The store number is [redacted].

My name is Catherine D. from Gloucester City. I have visited the Taco Bell in Runnemede four times recently. Tonight, I came home at 1:01 am, excited to eat my order, but it was completely wrong. I ordered 2 sides of rice, 2 orders of cinnamon twists, 2 hard shell tacos with meat, cheese, and rice, and a 5-layer burrito. However, I received tiny portions of rice, three mushy hard shell tacos with lettuce instead of rice, and was told the burrito had regular beans instead of the requested mushy ones. This mix-up has happened the last four times I've been there, and to make matters worse, the staff member at the first speaker was very rude during my order. I am a loyal customer, but the frequent errors and poor service are disappointing, and I feel like I am wasting money. I may have to consider stopping my visits altogether.

I am Catherine from Gloucester City. The last four visits to the Taco Bell near Runnemede have been disappointing. Tonight, after returning home at 1 am, I found my order was completely wrong. I had ordered 2 hard shell tacos with meat, cheese, and rice, but received 3 tacos with no rice and lettuce filling. The portions of rice were also minimal. The 5-layer burrito I ordered had the mushy beans I specifically asked to avoid. The attitude from the lady taking our order was also unpleasant. This consistent poor service has led to frustration and disappointment. My phone number is [redacted]. I feel it's time to address these ongoing issues and share my experience.