Snapchat Customer Service Issues

Hello, I experienced a problem with my Snapchat account following the application update on July 30th. The update caused bugs and crashes, leading to issues with my login process. Despite having verified my current phone number a year ago, the verification code was sent to my old number, creating further complications. I reached out to Snapchat customer service multiple times for assistance, but I only received automated responses that did not address my specific issue. The sentimental value of my Snapchat account, which contains irreplaceable memories with family and friends, has left me feeling devastated. I am desperate to recover access to my account. Thank you for any help you can provide.

After being logged out of Snapchat, I experienced an issue where the app appeared to be down, leading many to assume it was deleted. Now, a week later, I'm attempting to log back into my account, but none of the passwords I vaguely recall seem to work. Typically, I reset my password using my phone number, but this time it's indicating that the reset can't be done via phone and I need to reach out to customer support or reset it using my email. The challenge is that I can't remember which email I linked to my Snapchat since I think I created one solely for this app.

Just over a week ago, my account was entirely deleted without any explanation. This was frustrating because I lost all my streaks and memories. I decided to create a new account, but it was immediately locked when I attempted to log in. Despite reviewing possible reasons for this issue, I can't identify anything that I might have done to cause it. I've sent several emails without receiving any responses, and this situation has left me feeling very angry.

I was banned from Snapchat because my ex forced me to post something against my will. I understand I may not be able to recover my account, but I have many cherished memories stored there that I desperately need. I have heard that some individuals have successfully retrieved their data in similar situations. These memories are crucial for a case I am contemplating against my abusive ex, whom I suffered under for three years. Additionally, the account holds precious pictures of a deceased sibling from childhood to adulthood. My entire youth is encapsulated in those images, and I am simply seeking a way to access them again.

Hello, I need help unlocking my Snapchat account that has been locked since July 31st. I believe it may have been due to some actions my brother showed me before it got locked. Despite trying the Snapchat support service, I've only received automated responses. When attempting to unlock my account by following the instructions provided, I keep getting the message that my account is permanently locked after waiting for the specified time. Recently, I also checked different IP addresses I received through email notifications, suspecting a hacking issue, but they didn’t match my current IP. Now, I'm waiting another day or two for another attempt at unlocking my account, but I fear it will end up in the same result. I’m frustrated as I have precious photos spanning 4-5 years on the app that I may lose. At this point, I feel like I’ve exhausted all options. I wish Snapchat had better customer support methods or resolved these issues affecting many users. While I have heard of Snapchat++, I am hesitant to try it as I don't want to worsen the situation. Thank you for understanding my situation. Liv

Hello, my Snapchat username is @jorgeguada9. On July 21st, [redacted], while using Snapchat, I suddenly got removed from the app. Upon trying to log in again, I received a message stating that my account was temporarily locked. After reviewing the possible reasons on the website, I am confused as I did not violate any terms such as using third-party apps, excessive friend requests, not verifying my email or phone number, spamming, or sending unsolicited messages. I take pride in being a loyal Snapchat user and always adhering to the terms of service. I am genuinely unaware of any violation on my part. I miss using Snapchat, especially since I recently celebrated my birthday without it. I kindly request assistance in unlocking my account as it holds significance to me. Thank you for your consideration.

I am experiencing issues with my Snapchat account since my phone, linked to my Snapchat, is broken. Unfortunately, the phone number associated with it has been reassigned, making it impossible for me to receive the code to reset my forgotten password. Moreover, I used a school email that is now blocked as I have recently graduated. I desperately need help because my Snapchat holds over 6 years' worth of memories, including precious photos and videos of deceased loved ones. Your assistance in recovering access to my account would be greatly appreciated as these memories are irreplaceable to me. Thank you in advance for your support in this matter.

Around the 26th of July, I encountered an issue with my Snapchat account. After being signed out, I attempted to log back in but faced difficulties with the two-factor authentication and recovery code. I reached out to Snapchat support and was advised to verify my account with the linked email and phone number for access. Despite providing the information, I have not received a response in over 2 weeks. I have been using this account for over 5 years and it is distressing that I am unable to regain access due to technical issues on Snapchat's end. I am willing to provide any additional information necessary to prove ownership of the account and request assistance from the support team to resolve this frustrating situation.

A few weeks ago, I found myself locked out of my account. I am unsure if it was due to a hacking incident or because of Snapchat having issues that day. Since being locked out, it now states that my account is compromised. I don't recall setting up a recovery code, which concerns me. I cherished that account a lot and losing access has caused me to lose touch with friends and memories. The only link to the account was my phone number, which is [redacted]. Any assistance to help me regain access to my account with the username Paigem5687 would be greatly appreciated. You can reach me via email at [redacted], but please note that email was not associated with this account as it was linked to my previous one.

Hello Gethuman Support, I recently deactivated my Snapchat account and attempted to log back in a few days ago. Unfortunately, I encountered a "suspicious login attempt" message repeatedly. Due to my phone number being linked to another account, I couldn't use it for verification. Despite trying email verification, I never received a code (even checked spam and trash folders). I contacted Snapchat support around 24 hours ago with the same issue. Encouraged by positive reviews, I am turning to this website for help. My Snapchat username is "divyank.s," and the relevant email is "[redacted]" I trust that you can assist in resolving this matter because the account holds three years' worth of priceless memories and photos. Thank you.

I allowed a friend to log into their Snapchat account on my device. After they logged out, I attempted to log in myself and have been experiencing issues for two weeks now. Every time I try to log in, the app kicks me out. Occasionally, I manage to log in, but once I close the app, I get locked out again. Despite reaching out to Snapchat support multiple times, I've only received automated responses with no actual assistance. I have reviewed the guidelines, ensured no third-party apps are linked to my account, and verified both my email and phone number. I've even checked for any unknown connections in the app. At this point, I'm considering resetting my phone and reinstalling Snapchat. I'm becoming frustrated by this situation and would appreciate any help in resolving this matter. My username is ChristopherHohl, and you can reach me at [redacted] or [redacted]

I deleted my Google account four months ago, which was linked to my Snapchat. Recently, on 19/08/[redacted], I created a new Snapchat account using the same mobile number that was previously removed from the old account. Now I can't access my Snapchat account as it's asking for a confirmation code. I remember my username and password, but I no longer have access to the old email linked to the account to receive the confirmation code. I've tried to recover my deleted Google account without success. I urgently need help to regain access to my Snapchat account "tahira6178". The old email associated with it was "[redacted]", and the now-removed mobile number is "[redacted]6". Please assist me in recovering my account as my personal data is at stake. Thank you for your help.

I deactivated my Google account four months ago which was linked to my Snapchat. I started using my mobile number to log into Snapchat, but today, on 19/08/[redacted], I accidentally created a new Snapchat account with the same mobile number. This caused my old account to be inaccessible. I recall my username and password, but Snapchat is requesting a confirmation code which it sent to my old email address, [redacted], that I have permanently deleted. I've attempted to recover my deleted Google account, but due to the time that has passed, I am not successful. I need help to regain access to my Snapchat account, username tahira6178. The mobile number previously associated with the account is [redacted]6. I am requesting assistance in recovering my account solely with my username and password, without access to the old email. Thank you for your help in restoring my account and protecting my personal data stored there.

Hello! I am Alexander, an 18-year-old from Sweden. This morning, upon waking up, I discovered that my Snapchat account had been logged out. After trying to log back in, I received a notification that my account was temporarily banned. Despite my efforts to rectify the situation through support, my account remains banned. Even after resetting my phone, the issue persisted. I am unsure of why my account was permanently banned, and it seems my device is also affected as any new accounts created are promptly banned. Snapchat is integral to my social connections and daily communication, and losing access has cut me off from friends near and far. My cherished memories stored on the platform have disappeared without explanation. Recovering my account or enabling me to create a new one is my only wish. I am desperate to reconnect with my community and recapture the significant moments captured on Snapchat over the past three years. I hope my message reaches someone who can assist me. Your attention to this matter would be greatly appreciated. Best regards, Alexander Ursu

I am currently locked out of my Snapchat account under the username "peter_baynie". This occurred unexpectedly after trying to reset my password and logging out to demonstrate this feature to a friend. Ever since, I encounter a repetitive issue where I am able to log in every 14 hours, but get logged out whenever I exit the app. This has become an inconvenience especially since I utilize Snapchat for work purposes. Despite following Snapchat's troubleshooting guidelines and ensuring I comply with their terms of service, the problem persists. I seek urgent assistance to resolve this matter promptly. Your help in unlocking my temporarily locked account would be greatly appreciated. Thank you for your support.

Hello Snapchat Support, I wanted to report that my cousin's account was hacked while we were in a group chat sharing family photos. Unfortunately, we didn't realize the account was compromised. The hacker not only stole our pictures but also threatened to publish them along with inappropriate images. Furthermore, they created a story with our photos and a message encouraging others to share them. I am reaching out in hopes that you can address this issue promptly and take appropriate action against the hacker for their invasive behavior. The compromised account belongs to my cousin and is now under the control of the hacker: aymanabdlla2020. Your assistance in resolving this matter would be greatly appreciated.

Hello Snap team, About two weeks ago, I accidentally created a new account (chiarastorey67) with the same phone number as my old account (chiara623). When I attempted to log back into my old account, it showed a message saying, "we could not find matching credentials." Despite trying to reset the password using my phone number, it only changed the password for my new account (chiarastorey67). Unfortunately, I can't access my email that was linked to the account. Following the instructions on your website, I changed the phone number linked to my old account to my dad's number for the new account. However, now it prompts me that the new number is not the one previously verified. Since I can't use the email associated with my old account anymore, I'm stuck. I'd truly appreciate any assistance in recovering access to my old account (chiara623). I value the memories stored there and hope to retrieve them. Thank you for your attention to this matter. Sincerely, Chiara Storey *Note: I've used my new email for communication on this issue.

Approximately two years ago, I officially changed my first name at the city hall. I debated whether to keep my old account with my previous name or create a new one with my current name. After careful consideration, I chose to create a new account. However, I have encountered numerous issues in the process. Initially, I attempted to create a new account on Monday, and everything seemed to be going smoothly. To my surprise, the following morning, Snapchat had inexplicably locked my new account. Despite numerous unsuccessful attempts to unlock it, I ultimately decided to delete the locked account and start over. I repeated the process, successfully creating a new account, but to my dismay, Snapchat had once again locked it by the next morning. I am perplexed as to why this keeps happening, as I have not engaged in any suspicious activities with my account. I even reviewed Snapchat's guidelines for locked accounts and found that I have not violated any of the rules. The constant cycle of creating a new account only to have it locked overnight is taking a toll on my mental well-being.

Hello, I hope you're doing well. My name is Aka and I'm soon turning 22 years old, born on September 10, [redacted]. I've been using Snapchat for a long time, but this morning I woke up to find my account blocked. I tried to unlock it, but it seems to be permanently blocked. I'm not sure why this happened as I've been posting regularly. My Snapchat username is: zerodefaite10, date of birth: September 10, [redacted], phone number: +[redacted] 07 78 74 19 97, email: [redacted] I would appreciate your help in unblocking my account. Thank you for your assistance.

Hello, I am reaching out because my Snapchat account has been blocked since yesterday. I am confused because I don't use any apps that could harm Snapchat. I am very upset about what is happening. I created my Snapchat account in [redacted], and a big part of my life is on there; it saddens me to see my account blocked without me doing anything wrong. I am turning to you for help because when I try to unblock it through the link, it informs me that it has been permanently blocked, but I still don't understand why. I can't even create a new one; it's not working. Please, I would be so grateful if you could reactivate my Snapchat account. I have so many memories on there. I beg you to try to reactivate it for me. Thank you for your understanding. Willot L.