Q Link Wireless Customer Service Issues

I have unlimited service, but my phone has been cut off for the past week. I have been attempting to contact customer service but have experienced long wait times and issues with call backs. The automated system set me up for a call back without my consent, and I have not received any call backs despite scheduling three. The wait times have been much longer than initially stated, with a discrepancy between the estimated time and the actual time waited. I have been told to expect a call back within 48 hours, but this has not happened. Recently, I was informed of a [redacted]-minute wait time. I never received a SIM card that was supposedly delivered to me, and I am still waiting for a new phone upgrade. I am frustrated and seeking assistance regarding my service and the missing SIM card. I am eager to speak with a representative and address these issues promptly.

I recently switched from my previous carrier, Safelink, to Qlink and brought my own phone. Qlink sent me a new SIM card to activate my phone and transfer my number. Despite following the activation instructions, I keep getting a "Network or SIM card error" message. My phone only allows emergency calls and has no mobile data. In settings, my phone number shows as unknown. I am currently unable to make or receive calls, impacting important events like a missed phone interview and doctor's appointment. My name is Olivia P., and the number I am trying to activate is [redacted]. The LG phone I am using has the IMEI number [redacted][redacted], and the new SIM card number is [redacted][redacted]22F. Please, help me activate my phone promptly as I urgently need it. Thank you.

I carefully followed the provided instructions to insert the SIM card and reset the network settings on my phone. After successfully resetting, the next step was to activate the phone. I attempted to call the activation number provided on the card but did not make any progress. Upon checking the phone, I received a message indicating that there was no internet connection. Despite my usual proficiency with such tasks at 83 years old, I am facing difficulties getting the phone set up. I am quite familiar with using computers and technology but require assistance in initiating this phone successfully.

I recently received and updated my new SIM card following the provided instructions. However, after resetting my phone to factory default and installing the updated SIM card, I encountered an issue where I had no phone service. I am seeking guidance on resolving this matter as I have not received a response since reaching out on Sunday. Please provide the necessary instructions to restore my phone service. Thank you.

I recently got a new phone and was instructed to get a qlink SIM card. Unfortunately, the new phone ended up getting damaged by water. I now have a different phone, a Moto E, which is also compatible. I'm wondering if the qlink SIM card you provided can be used in this Moto E instead. I would appreciate it if you could activate my Moto E with either the SIM card that came with it originally or the qlink SIM card you sent me.

My phone service was canceled by Q Link, even though I am a long-time customer. They sent me a new SIM card for their government program for tablets, but when I inserted it into my Poblano VLE5 phone, it showed "Invalid SIM card" on the screen. Despite numerous attempts, I couldn't get it to work, and I lost all phone and network services except for Wi-Fi. I have been without service for days and was ultimately disconnected today. I have tried to reach out but have been unsuccessful. I desperately need my service reinstated, as I have not used it at all in the last month. Your assistance would be greatly appreciated as I rely on this service, especially since I am disabled. Thank you.

I have spoken with three different representatives at Q Link regarding my new plan for unlimited talk and text. As my old phone was not compatible with the new plan, they sent me a ZTE phone along with a new SIM card. Despite receiving the new phone on April 27, I have been unable to activate it. After contacting customer service, they informed me of issues with the ZTE phones on the new plan and mentioned ordering a different brand. It has been over a week, and I have not received any updates from Q Link. I am eager to speak with a representative as soon as possible, or else I will have to cancel my service. My name is Ronny W., and you can reach me at [redacted].

I purchased an LG Android phone from Q Link and have used it with their free Lifeline service for almost two years. Originally, Q Link sent me a phone that didn't work, but their customer service suggested I buy a new one and set it up, which I did. Recently, a Q Link rep called offering an upgrade, and after that, my phone and text service were cut off. I've been trying to get in touch with customer service for help. I even tried activating a new SIM card, but it says my device isn't registered to my account. I've made multiple phone calls, requested call backs, and sent emails, but I haven't received any assistance. The whole situation is very frustrating, especially after spending hours on hold trying to resolve these issues.

Hello, my name is Nathan F. I recently updated my address to receive a new SIM card kit. Unfortunately, when the tracking info showed it was delivered, I couldn't find it anywhere. I waited a few days and double-checked my address, but the package was still missing. Despite trying to contact customer service multiple times and opting for a call back each time, I never received any response. I'm now seeking help here as I have had no luck reaching them. I just want to get another SIM card sent so I can activate it and proceed with getting the tablet. I was looking forward to getting the tablet, but this experience has been disappointing. I hope to resolve this issue promptly as the lack of service and misleading information from the company has left me frustrated. I appreciate your assistance in resolving this matter.

My phone was disconnected about a month ago after receiving a text about a new smartphone and tablet delivery that required address confirmation. After attempting to resolve this via customer service prompts and facing subsequent account problem texts, I struggled to reach a representative. Long waits led to a brief connection that ended abruptly, and now I am unable to get through without hearing I've been kicked off for having multiple Q Link phones, which is not the case. The only number I've had is [redacted]. Please reach out to me at this number as it is my sole means of communication. Parkinson's makes typing difficult for me, so my son manages email. Thank you for your understanding.

I have been receiving messages from your team regarding enrolling in the new pandemic benefit program and updating my address, even though I have already completed these tasks. I also submitted a form indicating my interest in the free tablet and the new 5G phone. However, every time I log into my account for the past two months, I am told that I will receive an email shortly with tracking information, but I have yet to receive any updates. My phone was stolen, and when I tried to order a replacement, it stated that I have a pending order awaiting shipment. I need to proceed with getting a new phone and participating in the new program, which includes a tablet and a 5G SIM card.

I have been experiencing issues with my Q Link Hot Pepper Poblano phone. I ordered a replacement phone due to keypad problems, but the new phone I received was too small. Despite requesting a phone similar to the Hot Pepper, I have received multiple SIM cards instead. My old phone is now completely broken, and even with the new SIM card, it doesn't work. I placed an order for a replacement on April 7th, but it has not been fulfilled. The company's failure to deliver after accepting orders feels like fraud. They claim there is a global shortage of SIM cards, but my order has been pending since April. The situation has led to frustration, requiring me to resort to Valium. The cordless phones at home run out of battery while waiting on hold, compounding the problem. I am considering reporting Q Link to the government due to their unfulfilled promises and misleading information.

I am frustrated with the communication from your company. I never know if I'm speaking to a real person. Promises were made to send me a phone and a SIM card for free, but nothing has arrived after 2 months. My details are as follows: Theresa, residing at [redacted] Scyene Circle, Dallas, Texas, [redacted] (previously lived at [redacted] Milton Street). My daughter's phone number is [redacted], and my phone number is [redacted] (uncertain if this is correct).

I transferred my number from SafeLink on May 5th, but my phone hasn't worked since then. Even though my phone should be compatible, it was never activated, so I can't unlock it through TracFone. I can't afford to purchase another phone after spending $55 on minutes for a phone I can't use because my number is tied up in a port out back to SafeLink using the only SIM card I had. I've been disconnected three times by Qlink, and despite sending several emails, I can't access my accounts due to two-factor authentication without a phone. I need my account PIN to port back to SafeLink, as I am a mother of small children and my mother's medical power of attorney. I can only receive emails at [redacted], as it's the only email I have access to with WiFi. Please update my email from jnk26159@gmail to jinky26155@gmail.

I need assistance with my Qlink phone. Despite having unlimited data, it is extremely slow on what is supposed to be the new 5G service. The customer service line claims a ten-minute wait, but I have been on hold for 45 minutes with no response. This delay is causing me to lose money by missing work calls and opportunities. The automated system also states I am out of minutes, even though I should have unlimited minutes. The situation is frustrating, but I hesitate to hang up and restart the waiting process.

I recently discovered that the phone service is not available at my address despite being informed that it was. After receiving sim cards and a phone I ordered, setting it all up became a challenge due to the lack of coverage where I reside. I requested to return the phone as a result. The customer service representative promised to send me a shipping label promptly, but unfortunately, I never received it in my email, even after checking my spam folder. I attempted to contact them through their website's form but have yet to receive a response. With only a few days left to return the phone, I followed the return instructions on their website, which require obtaining an ID by calling their customer service. However, the phone navigation system is complex and time-consuming, leaving me on hold for approximately 30 minutes.

I received my updated phone on March 27, [redacted], without a SIM card. After calling, I received the SIM card but unfortunately, the phone I received was incorrect, which was QLink's mistake. After returning the phone that was received on April 16 or 17, [redacted], I was assured by QLink that I would receive the correct phone within seven to ten working days. Despite waiting, the phone did not arrive. After making several calls, I was informed that the order was canceled, although I'm unsure by whom. Speaking with a supervisor, I was told it would take 24 to 48 hours to resolve the issue, but it has now been three days with no solution. This process has been ongoing for over two months, and I am incredibly frustrated with QLink's inability to promptly resolve the matter. I simply want them to send me the correct phone as soon as possible.

Since switching to the new Q-Link SIM cards in early April [redacted], my cellular data speed has drastically declined. Despite the transition to T-Mobile's network, which was supposed to enhance service, my data speed has slowed down considerably. I have engaged with customer support multiple times without any improvement. I have confirmed that my cell service is strong, my iOS and carrier updates are up to date, and I have the unlimited data plan. I am not a heavy user to be throttled for excessive use, and my iPhone XS-Max supports 5G. Regardless of the time or day, my data speed remains consistently slow. Rather than adjusting the APN settings, which I have already done as per customer support's instructions, I would appreciate a new SIM card to address this issue.

I need help with the puk lock on my Q Link Wireless SIM card. I've been using this phone for about 7 months without any issues, but suddenly it's asking for a puk lock. The phone is permanently unlocked, so I'm confused why the tech support team is suggesting I buy a new phone. I can't afford a new phone, and I want to escalate this to someone higher up in the tech support team. I'm frustrated and angry at this point.

I qualify for Lifeline service and aim to select a provider. I have inquiries regarding coverage, the compatibility of my current phone, available free phones if mine is not compatible, and the free tablets they offer. The website page for checking phone compatibility keeps refreshing when I enter my phone's IMEI, failing to provide compatibility information. I am unable to find details on coverage or devices on the site, nor can I get through to a live person via the customer support number, despite attempting to press zero as advised. I hope to resolve this issue and communicate with a real person who can offer precise responses to my queries.