PayPal Customer Service Issues

I am having trouble accessing my PayPal account because the phone number linked to my account is no longer valid. Every time I attempt to add a new phone number, I receive a system error message. I have been attempting to reach customer service for four days now, but I haven't been able to connect with a live agent. I have tried all the options on the website without success, and the Live Chat representative I spoke to mentioned she was in Korea and couldn't help me. Thank you.

I recently received $1,[redacted] from my son, but a $30 fee was deducted from it. Unfortunately, there seems to be a restriction on my account that incorrectly indicates the funds were for purchasing products, when they were actually for an emergency. This situation has significantly impacted me as I have been unable to travel to see my children during Christmas. I urgently need this matter resolved, especially since I've had trouble reaching out for assistance. The limitations on my account are preventing me from adding my Bank of America card on PayPal for online purchases and withdrawals. I require access to the $1,[redacted] as soon as possible to buy gas for the long drive to be with my children. Please release the funds and remove the account limitations promptly. Thank you, Kelli Taylor

I need assistance with filing a chargeback on my PayPal Credit account through Synchrony Bank for a $[redacted].72 charge. I received a defective product from the seller, Creality, and requested a refund or replacement which they denied. Despite multiple email attempts to resolve the issue, they have not cooperated. The purchase was made on December 22, [redacted], and I reached out to Creality on January 6, [redacted], within what I believe was a 13-day period since receiving the item.

I have not received a payment due to a guest checkout transaction. I have been attempting to contact customer service for several days with no success. I intend to file a complaint with the BBB. I expect them to rectify this situation by being available to answer my phone calls promptly and not placing me on hold regarding guest checkout transactions. It is extremely challenging to reach out to them. They should offer multiple ways to access customer service.

I'm having trouble logging in, and the automated system isn't helping. I need to speak with a person to fix this as soon as possible. It's not accepting my phone number or password, and despite it saying I have an account, I can't access it. I've tried all available methods without success. Please get in touch with me at [redacted].

I need help with a refund issue. I requested refunds for 4 transactions where I tried to contact the company multiple times to no avail. Despite suspecting it was a scam and not receiving responses to my messages, I was advised that Mohamed Ahabrach would handle the matter. I received the merchandise yesterday, American Silver Eagle Coins [redacted] Uncirculated 1 Troy oz 99.9 silver, only to find out they are fake. There's no return address provided, and I am now over $1,[redacted] out of pocket. I am unsure how to proceed to get a refund. Thank you, J. Mader

I purchased a pair of pants on December 9th for $25.98, and the package arrived on January 8th. However, the return address only has a PO box number with no company name. The package contained only the pants without an invoice. I am trying to locate the company's name to request a refund. I appreciate any assistance you can offer. Betty Gamber

I received an email regarding an order I did not make. Here are the email details: From: [redacted] Date: January 8, [redacted] at 8:33:53 AM EST To: [redacted] Subject: Order Confirmation - Order #: [redacted]26 Dear [redacted], Thank you for shopping with us. We appreciate your business. Please note that due to COVID-19, there may be processing and shipping delays. We apologize for any inconvenience and will send a tracking link once your order ships. Order Details: Order Number: [redacted] Date Ordered: Friday, Jan 08, [redacted] Estimated Arrival: Monday, Jan 11, [redacted] Shipping Details: Shipping Address: [redacted] [redacted] OUR WAY, MILTON, DE 19[redacted] Billing Address: [redacted] [redacted] OUR WAY, MILTON, DE 19[redacted] Items Purchased: - Classic Short II Grey 8 B (M) UGG - Quantity: 1 - Price: $[redacted].95 If you did not make this purchase or suspect unauthorized access to your account, please click the link to cancel the order. Thank you, Zappos Please note I am sharing this email to address the issue.

I encountered difficulty accessing my account due to a security alert regarding unusual activity. I recently received a suspicious email regarding my Amazon account and became aware it was a scam during a phone call where they attempted to resolve it by requesting credit card information, later using my PayPal without permission. Thankfully, no funds were transferred, but on Dec. 24, I received $[redacted] from Bruce Pascal for Hot Wheels. Typically, PayPal prompts me to transfer funds to my bank account, but this option was not available, leaving me unable to access the funds. I wish to transfer the $[redacted] to my checking account and update my Visa information, however, I am unable to take any action. Despite speaking with a representative who advised visiting Resolutions, I am unable to log in. I am the primary account holder, but when verifying my identity with birthplace and the last 4 digits of my social security number, my input was deemed incorrect. As a senior downsizing and selling collections, I now hesitate to conduct transactions through PayPal. - Elonne Dantzer

I am Donna Howard, and I have an account linked to my phone number, [redacted]. Around December 12, [redacted], I purchased socks from a company I came across on Facebook, and unfortunately, I haven't received them yet. Despite reaching out via email and Facebook, I have not received any response, and since they were meant as Christmas gifts, I no longer require them. I am seeking a refund of the $29.99 plus $7.99 for shipping that was debited from my bank on December 11, [redacted], at 4:10 p.m. The transaction description reads "SHIXINETWOR SHI [redacted] CA." I have included the email notifications regarding the shipment and my attempts to contact them for your reference. Thank you for your assistance.

I am experiencing difficulties with my account information as the message center is not functioning properly. There is no available phone number for direct contact. It is imperative that the company reaches out to me immediately to rectify this situation. The account details are incorrect and seem to belong to my son, who should not have access to my account. I urgently require my correct information to be updated to retrieve the funds and close the account to initiate a new one securely on my phone. The current issue arose due to using my son's phone inadvertently. We are currently estranged, and I must prevent him from having any control or knowledge of the money. Please contact me promptly at [redacted]. I am Christine R., and my email address linked to the account is [redacted]. The card associated with the account ends in [redacted], and I am unable to remove the other card. This transfer to my account should be processed immediately, as I have been attempting to address this matter since the 8th without any prior notification of the erroneous transactions.

I am in urgent need of my disability check for backpay, but the funds are being held, and I am unable to access them. It seems my account was changed to a business account without my consent, which is causing further complications. I provided all necessary information, but I am unable to speak with anyone who can offer a solution or provide new details. The email associated with my account was changed without my knowledge, adding to the confusion. Despite my efforts to resolve this issue by providing information and reaching out, I have not made any progress. The situation remains unresolved, and I am struggling to find a resolution.

Subject: Issue with Payment Services - Urgent Assistance Needed Dear Sir/Madam, I am reaching out regarding a concerning issue with my PayPal account. In June, my account was unexpectedly blocked with a balance of [redacted] euros. Despite being informed that I could withdraw the funds after [redacted] days, I have not been able to do so. To make matters worse, I have not received any communication from PayPal regarding this matter. Can someone please assist me in resolving this situation promptly? Date of Incident: 18/06/[redacted] I urgently request access to my funds in my PayPal account as the [redacted]-day period has elapsed without any withdrawal option. Your immediate attention to this matter is greatly appreciated. I am keen to keep a thorough record of my case as per Trading Standards guidelines; therefore, kindly respond to this email address provided. Sincerely, Adriana C. 25/07/[redacted] Address: Strada Mediasului, 25 Oradea, [redacted]

I recently received a collection letter from ACI for charges dated August 7 and August 16, [redacted], totaling $[redacted].78. I did not make these charges and am currently disputing them. I am prepared to involve my lawyer if necessary to resolve this matter and potentially counter-sue Paypal and ACI. My email, containing my personal information, was hacked, leading to these unauthorized charges. Despite my requests, I have not received adequate information from ACI regarding the original debtor. The documentation provided is incomplete, with only amounts and dates listed. ACI can be reached at [redacted] Sweet Home Road Suite [redacted], Amherst, New York [redacted], 1-[redacted]. I typically use my bank card or bank account for online purchases, and this account does not belong to me. The charges do not appear on my current credit report, and I am seeking assistance in resolving this issue promptly.

I ordered an item (RObot) via my computer back in November [redacted] but it was delivered to the wrong address. I am trying to return it for a refund, but there was no paperwork inside the package. This has happened before with another order. I previously sent back shoes through the post office, but the company claimed it took too long and I lost $99. The item in question was paid for with my Discover card through PayPal. I am having trouble getting in touch with the company, as PayPal wants to charge me to answer my questions. Can PayPal provide me with the company's address so I can contact them directly? I have tried opening a PayPal account for answers with no luck. Can someone assist me with this issue promptly? Thank you. Linda Taylor, P.O. Box [redacted] Dodge City, Ks. [redacted], email: [redacted], Discover card ending in [redacted], or call my home at [redacted].

I filed a dispute because I did not receive the Hoka sneakers I ordered. The seller is asking me to return an item I never received in order to get a refund. The package I got on the supposed delivery day contained a small yellow plastic number, not the shoes I ordered. USPS confirmed it was a 1oz package, my sneakers would have weighed more. I don't have a detailed receipt, can you help me find out what was supposed to be in my order? I can't respond to the email or print a return label as instructed. I paid $73.50 and need a refund. I tried to attach pictures but couldn't. Seller information: Chinese characters. Tracking number: 9[redacted] 6[redacted] [redacted] 66. Transaction ID: 4LV214985W882100M. Case ID: PP-D-[redacted]5. The seller's information is mostly in Chinese characters. - JYA

I have direct deposit for my unemployment in Florida, but I have not received it because my account is frozen by your company for reasons unknown to me. I rely on this account for my biweekly deposit and to receive money from family to cover bills like electricity. I do not sell anything or provide services. I urgently need this matter resolved as it is affecting my financial obligations. Unfortunately, I cannot provide all the documents requested, such as my Social Security card due to office closures from COVID-19. I do not have traditional bank statements as I primarily use PayPal for my banking needs, a decision I now regret. Please assist promptly as this situation could lead to financial hardship, including potential homelessness if my account remains restricted.

Yesterday, I needed help setting up my new GPS. I went online and mistakenly called an [redacted] number. They claimed I had 34 Trojans in my computer. Despite having McAfee, the Zoho IT Services team convinced me McAfee couldn't handle Trojans and charged me $[redacted].00. Today, McAfee informed me Zoho had misled me. Discover card advised me to contact the listed number under "IT Services." I disputed the charge, but now the number Zoho provided is busy. Seeking guidance. - Bill D.

I am requesting assistance with my Fourlifenutrition account. I am unable to view the remaining funds in the account. There seems to be an issue regarding a transaction from January 3 involving a withdrawal by Herbalife. It appears the funds were originally from Geneva and now I am concerned about the legitimacy of this account. I have reached out to the individual and also filed a complaint with Herbalife. I am seeking reimbursement for any unauthorized transactions and need clarity on the situation. Please contact me promptly regarding this matter.

I've had a PayPal account for a decade, but I've had security issues since the first time I used it. Recently, someone tried to use my credit card for unauthorized charges, which my bank stopped. Unfortunately, I can't remember my login, and after struggling to get help from customer service, I'm at my wit's end. Please help me cancel my PayPal account promptly. My contact number is [redacted]. Thank you!