Netflix Customer Service Issues

I am concerned about the Anime selection on your platform. It requires immediate attention. The current selection is disappointing, and I believe it could greatly impact your revenue. Americanized content and mainly CG Anime are not what viewers are looking for. I suggest focusing on upcoming highly anticipated shows released every 6 months to a year. Once these shows have aired, consider securing them for your platform and releasing them quarterly. Netflix provides a sense of security with its streaming services, and you should aim to offer a similar experience. Look into acquiring shows from Crunchyroll.com and VRV.com, both popular among anime enthusiasts. Make a public commitment to revamp your Anime offerings and be transparent about the changes. By addressing these issues, you will attract more viewers and improve your platform.

Dear Sir/Madame, I am writing to address my concerns about episode 1 of your TV series "Rise of Empires: Ottomans." The information provided about the conditions of Constantinople's surrender was inaccurate. According to historical accounts, the terms were not solely the abdication of Constantine XI, but also included the departure of all Greeks/Romans from the city, leaving it to the Turks. Mehmed II did not declare himself as the King of Romans, as depicted in the series. This portrayal of Constantine XI paints him as an arrogant king, which contradicts historical records and is offensive to those of Greek descent. Additionally, the statement about 23 armies attempting to take the city before Mehmed II is questionable. The Fourth Crusade successfully captured Constantinople, indicating a need for accuracy in presenting historical events to avoid misleading viewers unfamiliar with history. Sincerely, Marinos K.

I recently received a notification from Netflix informing me that the email associated with my account is no longer accessible. Despite numerous attempts to update it, I consistently encountered an error message stating that the page couldn't load. To resolve this, I logged out of all devices linked to my account. However, I am now locked out due to a password change that I did not authorize. I have repeatedly requested a password reset email to be sent to the original address, but I have not received any communication from Netflix. This is causing me a great deal of frustration. Unfortunately, both the chat support and phone line have been unresponsive. I have been a loyal subscriber since [redacted] and have never encountered this issue before. Additionally, I am unable to remove the payment card linked to my account. Any assistance would be greatly appreciated. Thank you in advance.

Dear Concerned, I am writing to express my apprehensions about the impact of the new program 'Love is Blind'. The rapid pace at which contestants are expected to pursue love and marriage on the show may trivialize the sanctity of marriage. Rushing into such a significant commitment without adequate time for reflection could lead to emotional distress and broken relationships. Moreover, the portrayal of relationships on the show may influence viewers, especially the younger audience, to view romantic partners as disposable commodities. This narrative could erode respect and disregard the emotional consequences of such interactions. I urge the producers to reconsider the continuation of this show and instead focus on producing content that promotes healthy relationships and respect among individuals. Investing in shows that celebrate positive and meaningful connections would be a more responsible choice for the viewers and society as a whole. Sincerely, Anonymous

Hello, I am experiencing issues when trying to sign up for Netflix. I have reached out via email and the customer service chatline but have not received a response. I have attempted to make payment using both my Debit card and Paypal multiple times without success. I had a previous Netflix subscription that I canceled last year. Upon trying to re-subscribe, I updated my payment details with a new card number and phone number. Despite this, I am not receiving the text message verification on my new phone. I initially subscribed in the UK and then moved to Spain, using Netflix in both countries. I am unsure why my payment is not going through. Any assistance would be appreciated. Thank you, J. Leather Previous English address: [redacted] Clipsley Lane Haydock, Merseyside WA110SL Current Spanish address: Ctra. Albir, km. 0.[redacted]3 Benidorm, Alicante

I recently watched a program on Netflix called "Last Czar." It is a documentary series that used the line "embarrassment of riches." Interestingly, my daughter wrote this line in a short article to her teacher last year. It is concerning that Netflix is claiming this line as their own original content when my daughter wrote it prior to the program's broadcast. My daughter is a minor, and I will not tolerate any abuse or racism towards her. Despite contacting Netflix in London and submitting a message through their website, no action has been taken. I am now considering reaching out to their legal department to have the program removed from their channel. I hope this message reaches the complaints department and appropriate action is taken. I still have faith in the American legal system to address this matter. Sincerely, M.

I have repeatedly raised my concern about a copyright issue with your show "The Last Czars." The phrase "embarrassment of riches" used in the program is not original to Netflix as claimed, as my daughter included it in an article she wrote for school last December, before your show was even aired. My daughter is a minor, aged 15, living in London. This is a serious matter to me. I request your legal team to reach out to me or remove the program due to copyright concerns. Kindly specify the reason for the removal. I urge for a prompt resolution. I reached out to Netflix in London last month but received no response. I am still pursuing this matter with Netflix. Thank you, [initials]

I am passionate about Anne with an E and really hope for a renewal for a 4th season. Even though season 3 had a powerful ending that moved me to tears, there are still unanswered questions, particularly about Jerry and Diana's forbidden love. I was captivated by their story and would appreciate if it could be further explored. The mystery surrounding K'aweit and her family also intrigued me. Witnessing Gilbert and Anne's relationship progress would be delightful. Introducing a new love interest for Anne to create tension with Gilbert could add an interesting dynamic. Despite the show being canceled, there is a strong fan base eager for its return, which could grow with more promotion. I am a devoted fan and am hopeful for additional seasons. The bond between Bash and Miss Stacey is another storyline I am keen to see more of. Thank you for considering these points, and note that there is also an online petition circulating.

I recently received a message from my bank regarding payments being withdrawn from my Lloyds account since November. I originally set up these payments in October from my Nationwide account. Despite canceling the subscriptions in December, payments are still being deducted from my Lloyds account, resulting in double charges. I am concerned about how payments were taken from two different bank accounts. I am requesting refunds for all unauthorized payments from October to my Lloyds account, which was cancelled in December. This situation feels like fraud. Additionally, I canceled my Lloyds card in December before my trip to Turkey, and I have not received new card details. I am unsure how these payments are being processed. Please refund all payments to my account. I have alerted my bank about this issue and they have blocked any further transactions from you on my accounts.

Hello, I subscribed to Netflix in January [redacted]. I cancelled to benefit from a free month. On January 27th, I could not log in to any device due to a technical issue with Netflix. I created a new account on January 28th hoping to get the free month. I could log in through my TV but not on other devices. I just realized that the first account was reactivated and I was charged twice: on January 30th and February 19th. I am cancelling today and requesting compensation for the technical glitch that caused the unwanted charges. Sincerely, David A.

I am experiencing an issue with our streaming service. Whenever I select a TV show, after playing the current episode, the next episode plays with audio only, and there is a purple screen with the message "HDCP unauthorized. Content disabled." I recently became aware of this problem, possibly occurring for about a week. Despite a caregiver mentioning a problem earlier, I only noticed it last night. As we are paying for this service, I am concerned about the cause of this problem.

Urgent request for assistance! I have been consistently debited each month, but unfortunately, I cannot recall my login information to access my account. Despite my attempts to sign in, I have been unsuccessful. Over the past three months, there have been debits from my First Bank account, number [redacted], causing concern. I registered my account in Nigeria in December. Assistance with retrieving my login details is greatly needed as I currently cannot remember them.

I recently spoke with one of your agents regarding being charged twice for the past few months, only to realize it was for both my son's and my accounts. After deciding to keep my son's account, I later discovered that the one currently in use is actually his, not mine. Following a discussion with the agent, I was informed that my account will continue while his will end in March. However, my son received communication from Netflix stating his account will only last until March 19, [redacted]. I now request to discontinue my account linked to [redacted] and have my son's account continue instead. Thank you.

In February, I canceled my Netflix membership with the last day to watch on the 29th. I had not been charged since 1/29. However, today I received an email saying my membership was restarted, even though I was asleep at the time. $17 was charged to my card without my authorization. I canceled my membership again promptly. I am unsure why my account was reactivated after I had canceled. I'm requesting a refund for the unauthorized charge and would like to end my subscription. Additionally, my plan was changed without my consent. Please assist me in resolving this issue promptly. Thank you.

Hello, I recently purchased a new Chromebook to enjoy Netflix on my TV via HDMI connection. After watching one episode, I paused during the second one to prepare dinner. Upon returning, the screen remains black when playing movies on Netflix via HDMI, although I can still hear the sound. I have tested different episodes, HDMI cables, and even my sister's computer, which worked perfectly with the TV setup. Surprisingly, it's solely affecting my new Chromebook. Interestingly, other streaming platforms work fine on the TV. Seeking assistance, I have extensively searched for ways to reach Netflix for help, but have only found a phone option. Despite researching similar Netflix issues online, I have yet to find a solution. Your guidance is greatly appreciated.

I noticed a minor audio issue in Season 3, Episode 5 of Castlevania on Netflix. There are a few instances of sudden drops in voice acting that make it hard to hear certain dialogues. For example, when Trevor Belmont is speaking to the Saint by the lake, and when Belmont and the new magician are conversing, there are parts that become inaudible. It's possible it could be a problem with my phone's audio, but I felt it was worth bringing to Netflix's attention. I have included my email in case they want to follow up, although it's not necessary. Thank you.

To the Customer Service Team, I have been a satisfied Netflix customer until I encountered an issue with my account. Unfortunately, my recent interaction with customer service left me feeling undervalued and dissatisfied. I had requested a $5 credit for the weeks I could not access my account, but my request was not granted. This experience has made me question the level of importance placed on customer satisfaction. I urge you to prioritize addressing customer concerns to prevent further cancellations rather than focusing solely on reacquiring unhappy customers, especially with various affordable alternatives in the market. Regards, V. K.

Hello, After a phone call with your customer service, I wanted to express my dissatisfaction. I have been enjoying a Netflix gift card for 3 months plus one free month since January 1, [redacted]. I was supposed to have this subscription until April 30, [redacted]. However, today I was asked to pay for a premium account because there seemed to be an error during sign-up where I chose the €7.99 subscription. I contacted 11 85 10 as instructed, waited 7 minutes at €3 per minute (which is €21), only to be hung up on. Eventually, I was able to speak to someone, but they informed me that there was no solution to my problem. I wanted to let you know that you are losing a potential subscriber, and I will inform the appropriate parties.

I don't have an account, but I am concerned that someone is trying to create one in my name. Please verify that no account for Sylvia Dufour exists. The email I received appears to be from Netflix regarding a declined membership payment and a locked account. It could be spam, but I want to make sure no account is associated with my email address, [redacted], as mentioned in the communication. Your Membership Payment Declined [#[redacted]7-27] from NETFLIX Fri., Mar. 13 at 11:27 p.m. NETFLIX Your Account has been Locked! Hi Customer, We've cancelled your membership and locked your account due to our enhanced security measures. Should you wish to unlock your account and resume your membership to access all TV shows and movies, kindly update your payment details. UNLOCK YOUR ACCOUNT If you require assistance, please refer to the Help Centre for more details or reach out to us. Sincerely, The Netflix Team This automated message from Netflix is part of our routine security protocols. To ensure uninterrupted service, we encourage you to update your account information promptly.

I received an email on December 27, [redacted], stating that my account was terminated starting on January 5, [redacted]. Even after disconnecting the service, Netflix has been deducting RM42.00 from my credit card ending in [redacted] on January 5th, 6th, February 5th, and March 5th. I have already terminated that credit card, so these transactions should not be happening. I am not using the service as I cannot receive it in my area. I request assistance with a refund; otherwise, I will need to report this to the police. Email excerpt: Hi, Johnny Wee Poh, Your membership was cancelled as of January 5th, [redacted], at your request. Feel free to restart your membership if you wish to access our content again. Regards