Instagram Customer Service Issues

My Instagram account has been hacked by another user, [redacted], in conjunction with another hacker who accessed my computer using an Xbox connection account. I don't use or have ever used an Xbox. The hacker who compromised my computer was [redacted] I have reported this to Microsoft, and Instagram is also aware of the situation. I have attempted to change my password and delete my account, but it is not allowing me to do so. Every time I try to log in, my password has been changed. My Instagram account is at risk of being terminated due to unauthorized pictures being posted with my profile picture. This is a serious breach of privacy. I have attempted to contact Instagram by phone, but the number provided appears to be incorrect. Thank you for your time and assistance. Regards, J.S. Price.

My account, @theyyluvlissa, is currently temporarily locked. I am unable to access the email linked to it for verification. I have tried various methods to regain access, such as confirming my identity with a photo on my profile and using the forgot password feature. Despite receiving a code to one of the linked emails, the process gets stuck on a loading screen after entering the email I can currently access. I have attempted this on different devices and networks but encountered the same issue. It appears to be a problem within the app itself. I would appreciate a prompt response to help resolve this matter.

Unfortunately, my daughter's and my accounts were hacked. The hacker changed our email addresses, phone numbers, and login names, making it impossible for us to access our accounts, especially because the names were altered too. I contacted [redacted], and while I received a response, I am hesitant to trust it fully as it could be a scam. It is distressing because my daughter tried to help with a friend verification and ended up getting hacked as well. We are unable to receive any codes or emails for verification. Today, I received a code that seems legitimate, suggesting it might be from Instagram. However, upon entering the code, a second step requires a 6-digit code from an app we have never used, leaving us stuck in the same predicament.

Hello, I’m Debora Aballa. I lost access to my Instagram account on June 18th due to a hacker who changed my username, password, email, and phone number. The hacker altered my username to _annable.alvin21_ and replaced my profile picture with that of a random white woman. Subsequently, they deleted my photos and uploaded images of the same woman. I want to emphasize that I didn't disclose my password or email information. The hacker did not breach Instagram's database directly. I sought assistance from an online source to recover my account and was informed that the hacker activated a 2FA security named Metasploit, requesting $[redacted] to disable it. As a college student without a job, I can't afford this fee. I've already paid various individuals to help reclaim my account without success. Could someone please assist me in retrieving my account without any monetary requirements? I've exhausted my resources and am desperate to regain control of my account.

Il mio account su Instagram è stato temporaneamente bloccato per phishing dopo aver installato un'app e aver effettuato l'accesso. Non ero al corrente del phishing e sono preoccupata se il mio account fosse a rischio di hacking. Ho iniziato la procedura per proteggere il mio account, inserendo il codice ricevuto via email e cambiando la password quasi tutti i giorni. Dopo circa 5/6 giorni, quando provo ad accedere, appare solo "caricamento in corso..." senza mai riuscire ad entrare nel profilo. Ho bisogno di assistenza per capire perché, dopo quasi una settimana, nonostante le credenziali corrette, non riesco ad accedere completamente al mio account, con il caricamento che non si completa. Per favore, aiutatemi a riottenere l'accesso al mio account e verificare se è ancora attivo o bloccato temporaneamente per protezione. Avrei bisogno di chiarimenti sullo stato del mio account. Grazie.

Hello Instagram, My name is Paola Landu, and my account was hacked on June 30th, [redacted]. I am reaching out to seek assistance in recovering my account as the hacker has changed both my email address and phone number. The hacker has assumed my identity and still retains my profile picture. Regrettably, I do not have any personal pictures on my Instagram feed to verify my identity. I am hopeful that with the following information, you can help me regain access to my account: - My initial email address was [redacted], followed by [redacted], and finally [redacted] - The phones I have used were Huawei, Samsung A10, and currently Huawei p40 lite. - My usernames have varied, starting with Landupaola or Paolalandu, then Paoledie, and currently paola.mervedie. - The phone number associated with my account was [redacted]2. I appreciate your prompt attention to this matter. Thank you.

I am facing an issue with my disabled Instagram account. Despite providing evidence that I am the rightful owner and following the steps outlined in the help center, Instagram has not resolved the problem. They requested a photo of myself with a specific code written on a piece of paper, which I promptly provided, but it has been three weeks with no response. I am confused as to why my account was disabled as I only post personal photos. I had a significant following on the account, and it held sentimental value to me. I have submitted forms with proof of identity and explanations for why I should regain access, but to no avail. Any assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, my Instagram account was hacked yesterday. When I checked my settings, I noticed that the email linked wasn't mine ([redacted]) but [redacted] I tried to change it, but then I got hacked and can no longer access my account. The hacker has changed the phone number and password. I didn't receive an email notification from Instagram about the email change, which might have helped prevent the hack. My account, called rosa_9.4, is now posting pictures of me with bitcoin-related screenshots. I've tried everything to recover it, including following the video selfie verification instructions, but I'm unable to send the video. Now, I can't log in to seek support or redo the video selfie. I have a backup account named ro_9.4, and I've been unsuccessful in reporting the hacker's posts. I'm concerned because my followers may not realize the account is hacked and are liking the posts. I can't contact them as I only have access to the hacked account. Thank you.

I am experiencing two related issues with my Instagram account. Firstly, my stories feed is not loading correctly. I can only see the space to add my own stories in the top left corner, while the rest of the screen remains black. Secondly, when I search for people and attempt to view their stories, they are also not loading for me. I have tried accessing Instagram through the browser version on both my phone and laptop, but encountered the same problems. I reached out to others to see if they were having similar issues, but they confirmed that their Instagram was working fine. These problems started yesterday after I interacted with a suspicious account that followed me. I suspect it might have been a hacker. Despite blocking the account, the issues have persisted.

My account has been hacked, and I can no longer access it because both my email and phone number have been changed. I want to report identity theft (Article [redacted] of the Italian Penal Code for the crime of "person substitution") and computer fraud (Article [redacted] of the Italian Criminal Code for the offense of "computer fraud"), resulting in a serious violation of my privacy. I urgently await your contact to verify my identity and regain access to my Instagram account.

I am facing a significant issue as I am unable to access my main account, @johnpedro777. Whenever I try to send a message requesting reactivation, I receive an error message prompting me to fill out a form, but I am informed that my ID is not found. Thus, I am reaching out through my alternate account, @el_johnlitos. I wish to highlight that I have not violated any guidelines, such as sharing inappropriate content. Photography is my passion, and losing access to my account has left me distressed. Your app was an integral part of my daily routine and helped me stay connected with friends. I kindly request your assistance in resolving this ongoing issue that has persisted for a week. Your support and understanding are crucial to me, as without your app, my life feels challenging. I urge you to reactivate my account, @johnpedro777, as I believe I do not deserve this restriction. Thank you for your understanding, and I genuinely hope to regain access to my account soon. If needed, you can contact me via email at [redacted] (Instagram mail) or [redacted] Thank you.

I need help with my Instagram account. It was hacked, and the hacker changed the password, email, and phone number associated with it. An acquaintance asked me to vote for them in a program election and needed to send a link to a phone number linked to my Instagram account. I now realize it was a scam. I provided my number, and shortly after, I lost access to my account. Instagram notified me of the email change, but I couldn't reverse it. Despite following Instagram's support steps, I couldn't regain control. I tried to verify my identity with a selfie video or my original email, but the options didn't work. All my pictures, including my profile photo, were deleted. Attempting to enter the original email failed, even after providing hints. I don't know what to do next and lack a secondary account to warn my friends. I'm disappointed and frustrated by the lack of direct communication with the Instagram team. I will create a new account to reconnect with friends, as I no longer have their contact information.

Hello, I need some help with my Instagram account. A few months ago, I activated two-factor authentication with the Duo Mobile app. Everything was working fine, and I even saved the backup codes. But when I logged out and tried to use the backup codes, nothing worked. I had already uninstalled the Duo Mobile app. I sent several selfie videos to Instagram, but they said it didn't work because I don't have a photo of myself on my account (just photos of me in my story highlights). I would like you to disable two-factor authentication if possible or help me regain access to my account: l.ounats. Thank you for your understanding. Miss Louna TESSIER.

Dear Assistant, I encountered an issue accessing our mistakenly deleted messages on Instagram. I followed the procedures in the policy to download deleted files, but I couldn't find all the messages. I would appreciate it if you could provide me with the additional information mentioned. This will greatly assist me in resolving work-related issues. ID: assia_sr21 Instagram Email: [redacted] Best regards, Assia

Hello Instagram, my account has been temporarily locked. Please help me. When I started my account, I used [redacted] I forgot the phone and Gmail password. I then used [redacted] I can reset the password there, but the confirmation code is only going to [redacted] Please help. My username is sharmaappiee630. Please act quickly. I am losing hope. I follow community guidelines and if there was a mistake, I am sorry.

Hello Instagram, my account has been temporarily locked. Please reactivate it as it is essential for me. I have tried messaging everywhere and even contacted customer service but nothing has happened. I apologize without making any mistake, and I will follow the community guidelines. My username is Sharmaappiee630. I forgot the login Gmail, previously it was [redacted], now it is [redacted], but I am unable to access it. Please help.

Hi there, My Instagram account got banned due to excessive activity on a site similar to Instagram. Now, they're asking me to verify my identity, but the issue is they are sending the verification code to my old phone number that I no longer have access to. I've tried to switch it to my email, and the code is being sent there successfully. However, when I try to use the code to log in, the process keeps loading indefinitely without completing. I would appreciate any assistance you can offer in resolving this matter. Thank you.

I am seeking assistance regarding the deactivation of my Facebook and Instagram accounts. I assure you that there have been no prohibited or inappropriate posts uploaded to either account. I kindly ask for a review of my accounts and for them to be reactivated promptly. Username: Saurabhraj796 Email: [redacted] Phone: [redacted]

Bonjour, Je vous contacte concernant un problème persistant avec Instagram. Depuis trois jours, je rencontre des difficultés pour publier du contenu. Malgré plusieurs tentatives répétées, je reçois systématiquement le message d'erreur suivant : "Votre publication n’a pas pu être partagée. Veuillez réessayer." Pouvez-vous m'informer s'il y a eu un dysfonctionnement majeur sur Instagram ou s'il existe une autre raison à ce blocage ? De plus, pourriez-vous me guider sur la marche à suivre pour résoudre cette situation ? Merci d'avance pour votre aide.

My Instagram account has been compromised by a hacker who changed my username, email, and phone number. Despite my attempts to regain control by changing passwords, the hacker's alterations have locked me out completely. I have proof that I am the legitimate owner of the account, but I am currently unable to access it or use my saved backup codes.