Instagram Customer Service Issues

Hello, I am Olivier Chen, an Instagram influencer with over 12,[redacted] followers. Unfortunately, my account was disabled mistakenly for allegedly using someone else's identity. I regularly share photos, videos, and stories on Instagram and have always adhered to their policies. I submitted my official documents such as my ID card, passport, and driver's license to verify my identity. I value my account as it is essential to my work and passion. I kindly request your assistance in resolving this issue promptly. Thank you for understanding. Username: ch.oliver Best regards, Olivier Chen

Hello, I am Maggie. I have recently noticed that many of my older highlights are missing from my Instagram page. I believe this is due to having more than [redacted] highlights, but I am unsure. I would like to know if there is a way to retrieve these highlights, even if I need to delete some. Are there limits on the number of highlights on Instagram? I have not been able to find information on this. These older highlights are meaningful to me, and I would appreciate any help in recovering them. Please inform me if there is a solution. Thank you for your assistance.

Recently, my phone froze, causing all my data to be lost. I am unable to access my iCloud account as I forgot my password, and the same goes for my Instagram account. When I try the "forgot password" option, it sends a link to my phone number, but I can't retrieve the code as I set up two-factor authentication. I'm seeking assistance to regain access to my Instagram account. Is there an alternative method to prove my identity and log back in?

My daughter's account was hacked, and I am unable to access it because a verification code is being sent to a different email address not belonging to her. I contacted support about this urgent issue last night because the police are involved due to threatening messages. It is crucial to access my daughter's email for evidence in the legal proceedings. Please assist us in gaining access to her account and removing the unauthorized email address. Thank you. - Alarni L. Account: xoalarni Email: [redacted]

Today when I tried to log in, I received a message stating that my account no longer exists. A friend who checked my profile noticed that my name had been modified. Unfortunately, attempting to reset my password via email was unsuccessful due to an unrecognized email linked to the account. I am unsure if this is my genuine account or a fraudulent one. My original account name was "kevinwedekind95," but now the profile displays as "meadhbhzika." I would like to request the deletion of this account.

I have two Instagram accounts: 1) Lebon Raymond @lebonraymon 2) Lebon Raymond @action.millionnaire Both accounts keep linking back to the first one (@lebonraymon). I'm unable to change @lebonraymon to @action.millionnaire and switch the bios. Can you help me solve this issue, or do I need to open two new accounts? Thank you for resolving my problems. Best regards, LEBON Raymond

Subject: Account Suspension Dear Customer Support Team, My account under the name Peter_Hauri has been blocked for allegedly violating terms and conditions. I want to clarify that I did not intend to increase my number of followers. The reason for my actions was simply to remove contacts that I no longer have an interest in. I would appreciate it if you could reactivate my account promptly. Thank you for your understanding and assistance. Best Regards, Peter Hauri

I am the owner of the account sh0t0_ and I recently got kicked out and temporarily banned for phishing, which I have no knowledge of. The phone number associated with the account is outdated, as I switched from Vodafone to O2 three years ago and lost access to the old number. I couldn't add my email to the account as it was linked to another old account of mine. Without access to the old phone number, I can't receive the verification SMS. I have around five archived pictures of myself on the account. Is there a way I can verify my identity and regain access to my account by contacting Instagram?

Hello, I am writing to inform you that my Instagram account, @jlachgn_, has been temporarily suspended for reasons unknown to me. The personal information (email and phone number) linked to this account is outdated and inaccessible to me as I no longer have access to them. Therefore, I am unable to receive the security code to prove ownership of the account since I no longer have access to that email or phone number. Could you please assist me with this matter? Thank you in advance for your attention to my message. Sincerely, Julia Chagneau

Hello, I am Melissa. I am facing a problem with accessing my Instagram account @melissaannmariee since yesterday morning on 2/8. I've owned this account for a decade. I did not deactivate it, so I think there might be an error. I have not breached any of Instagram's rules, and I am seeking your assistance on this matter. This account holds 13k followers and I've put in years of effort to grow it. I am upset and seeking help urgently. I am prepared to cooperate in any way necessary to regain access to my account. Your help is greatly appreciated. Thank you. Regards, Melissa C.

Hello, my name is Erinn Velez, and I go by the username rin.spiration. I am extremely frustrated with the situation regarding my account. Towards the end of January, my account got hacked. Although I could still access it during the hack, I followed the suggestions from the Help Center, changed my password, and set up two-factor authentication. The hacker had changed my name several times and messaged people I didn't know or follow. When I tried to check those messages, it showed the content had been removed, and I couldn't find a way to report it. After changing my name back, everything seemed fine until two days ago when I tried to post and found out my account was deleted. I've submitted verification to prove my identity but when I try to appeal, I keep getting an error message and can't log in at all. It's been a significant journey for me to rebuild this account after battling depression and health issues. I had surgeries and wanted to share my recovery process. Losing access to this account without explanation has left me devastated. I hope someone can assist me in understanding what occurred and ideally reinstate my account. Thank you. - Erinn

I'm dealing with a problem where my Instagram account, linked to Facebook, has been blocked. I can't provide a password as I don't have access to the original email. I tried reaching out to Facebook with no luck. Currently residing in Greece, I can't afford the call charges to explain the issue. Any advice on how to proceed would be appreciated.

I am frustrated with Instagram. They have blocked me four times now for no reason when all I was doing was unfollowing people on my account who weren't following me back. I am not engaging with any unwanted websites, just trying to manage my followers. I have attached a screenshot below to show that I am not violating any rules. I really need to speak to a manager or someone from the Instagram team to explain this issue as this keeps happening each time I unfollow users on my account. I would appreciate a call to clarify and resolve this matter as I feel unfairly targeted by these continuous blocks on my account.

Hello, I am an Instagram user who has encountered issues with inappropriate accounts on the platform. I have reported several accounts (such as __ashkan48__, mjtb3995, moha_4241, matin_gefary, lswr7680, lyswry147, zxazxytehf, m.tajparast81, mahdisdlvhzakvkxn, mohamadsadegh530) multiple times due to their inappropriate content, but unfortunately, Instagram has not taken any action in response to my reports. These accounts have no posts or information on their profile, but their followers and following lists include profiles involved in sexual exploitation and other concerning activities. I urge Instagram to thoroughly investigate not only the reported accounts but also their connections to other questionable profiles. As a concerned user, I am worried about the safety of individuals on this platform, which is why I feel compelled to report these inappropriate accounts and behaviors. I request Instagram to carefully review all reports and take appropriate actions. Thank you.

My wife's business account was hacked by a fraudster today. I am struggling to regain access to the account as the fraudster has changed the username, email, and phone number associated with it. Prior to the hack, my wife did not have two-factor authentication enabled, but the fraudster activated it after gaining access, complicating the recovery process. The fraudster has been actively using the account since midday, changing the password every 30-60 minutes. I am receiving email alerts about these changes on the linked Gmail address. Account details before the hack: Username: glamtique_hanger.official Email: [redacted] Phone: +[redacted]01 After the hack (details received via Gmail): Username: copyrightmediapersonal Email: [redacted] Phone: +[redacted]56 I need assistance in reclaiming control of the account. I have attached screenshots of the account before and after the hack as evidence, including the messages from the fraudster.

Yesterday, on 09/02/21, while using my account on my iMac, I received an email alert that someone was trying to access my account from a Mac. It turns out it was just me trying to log in. When I switched to my phone, I kept encountering captchas even though I was already signed in. Eventually, I deleted the app, assuming it was a bug. Now, when I try to sign back in, I keep getting messages like "user not found" or generic errors prompting me to try again later. It's been 24 hours, and I still can't access my account. My music industry partners have informed me that my account appears to have disappeared inexplicably. This is frustrating as I rely on Instagram daily to connect with fans, promote my music, and expand my following.

Dear Support Team, I am encountering a difficulty with my Instagram Business Account (@moinhodvento) for my restaurant. The issue we are facing is the inability to add the location of our business on Instagram. Previously, we were able to do this until around mid-[redacted]. Since then, our business seems to have disappeared from locations. When we search for Solar Moinho de Vento, the location does not show up. Interestingly, our address is correct on Instagram, Facebook, and Google Maps. We would greatly appreciate it if you could address this issue promptly, as customers often want to tag our location in their posts but end up tagging Largo Moinho de Vento instead, which is a small square in front of our restaurant. Our address is Rua Sá Noronha, 81 [redacted]-[redacted] Porto, and our restaurant name is Solar Moinho de Vento. Thank you for your assistance. Sincerely, Pedro Bessa Monteiro

Copyright Notice | Instagram Ticket: #8T7F5E4 Hello, Your account has received a copyright penalty based on complaints and sharing activities. To remove this penalty, please reach out to us promptly. Failure to do so may result in the permanent deletion of your account within 0-48 hours, even if the penalty is resolved. Protecting your account integrity is crucial to us, so we urge you to address this issue as soon as possible through the Copyright Form provided on ig-aboutforms.com. Please note that our services may experience delays due to the ongoing impact of the Covid-19 virus. Your swift action is appreciated. Thank you, Instagram | Copyright Support

Hello, I am Atul Sharma, thank you for getting back to me. I have reviewed your email and have already completed the form above. I am unsure which specific policies or terms and conditions you are mentioning, as my Instagram account was disabled by your team a few days ago after just 5 or maybe 10 minutes of use. Unfortunately, I am unable to review my recent activity. It appears that someone may have misused my account to post or send inappropriate content, resulting in the suspension or deletion of my account. I apologize for any misunderstanding, as this is my only active account and I am eager to have access restored. Is there an alternate method I can pursue, as I have completed the form but have no means to provide further details or context? I am open to discussing this matter via phone if needed. Could you please share a contact number? I am eagerly awaiting your response. Thank you. Best regards, Atul Sharma

I was browsing on Instagram when I thought about revamping an old account of mine. When I tried to log in, I encountered issues with nothing loading - not the home page, my posts, or anything connected to the account. Interestingly, my other accounts are functioning normally. I reached out to Instagram for assistance by reporting the problem, but unfortunately, I did not receive any help. I then visited Instagram's help center, which suggested basic troubleshooting steps like logging out, reinstalling the app, and reconnecting - all of which I tried without success. I'm unsure if my account has been banned, as I did not receive any notification about it.