Groupon Customer Service Issues

I reserved a spa leisure access and afternoon tea as a gift for someone. On Tuesday, January 21st, we arrived at the venue and were seated promptly. However, the service became disappointing when the afternoon tea sandwiches took too long to arrive. After a 40-minute wait, we received the sandwiches with frozen, thick butter on stale bread, making them inedible. The sweet treats were also frozen and lacked freshness, and even the scones were frozen and sticky. Despite the restaurant being empty, the poor food quality and service were unacceptable. I raised my concerns with the manager, who took note and submitted a complaint to Groupon. Unfortunately, our experience was marred by impolite staff, terrible food, and overall shockingly low standards. I have no intention of returning to this establishment.

I am reaching out about an order I placed on March 17, [redacted] through Groupon for 4 video-to-DVD Conversions from Memories On Media. The order number is [redacted], and the Groupon vouchers used were: [redacted]3, [redacted]7, [redacted]7, [redacted]5. On March 22, I sent 40 VHS tapes to the company. Despite being told they received the tapes and to expect the DVDs in September by Sonja and Vicki last summer, I have yet to receive my order. I recently received my tapes back in the mail without the DVDs or a refund. I paid $[redacted] for the order on my credit card and have been understanding, but I now seek resolution. I attempted to contact the company via phone without success. I kindly request the delivery of my DVDs or a refund promptly. I have had positive experiences with Groupon previously and wish to see this matter resolved satisfactorily. Sincerely, Joan Magnusson

Hello, I am Jeff Mayers. I bought a Groupon voucher for the Palace Hotel Buxton. We had a booking for the 7th of February [redacted]. Groupon Code VS-54CX-755S-PBG1-H6RY Security Code 6B8A294D7D Unfortunately, due to a car accident, I am unable to get there. I would like to request a refund and use the voucher for the Cedar Court Hotel in Huddersfield. They have availability for the 7th of February [redacted] and are accessible by public transport. Thank you for your help. Regards, Jeff Mayers

I have a Groupon for Liquivda Lounge for Botox that I purchased for $[redacted] in October, scheduled to be used on February 3. Recently, it showed as refunded, which is incorrect. I have not received any money or credit from Groupon. I need this $[redacted] voucher reinstated as it has not been used or refunded. I confirmed my appointment recently, and this issue arose. I value the service and want to ensure I can use it on February 3 as planned. I have never encountered problems with Groupon before and hope to resolve this promptly. I did not request or receive a refund.

Hello, I'm Jordyn from the Astoria Riverwalk Inn in Astoria, OR. I need to adjust a guest's reservation by changing the date and adding an extra night to meet our 2-night minimum stay policy. Please reach out at your earliest convenience so we can make these changes promptly and confirm the booking for the guest's intended nights of stay. I appreciate your prompt attention and eagerly await your response.

On 10/02/[redacted], I encountered an issue with an incomplete order for Latisse due to concerns about my previous cataract surgery. Despite not finalizing the purchase, I discovered a $[redacted].00 charge on my Discover Card statement later. I did not authorize this charge as I never received the product. I value my hard-earned money and demand a resolution to this matter promptly. I insist on receiving a credit of $[redacted].00 on my Discover Card to rectify this situation. It is frustrating to be caught in a loop trying to resolve this issue, and I hope for a swift resolution.

I contacted Vibe Hotel in Sydney before buying my Groupon deal. Despite being told there were available dates, I couldn't make a tentative booking without the voucher. After purchasing, I called the next day to find the dates I wanted were already booked. It's puzzling how they filled up within 24 hours, especially when bookings were not accepted after a certain time. I need a refund promptly as I must urgently find another hotel in Sydney.

This morning, I had Tristen Cleaning Service over to clean my home. Unfortunately, I was very disappointed with the service quality. I am starting to doubt Groupon's ability to recommend reliable businesses. I bought a voucher for 3 man hours of basic cleaning, but when I returned home, I found many areas untouched. The crew didn't properly clean, dust, or vacuum. They missed tasks like windexing the front door and scrubbing the countertops, only doing a surface job and making the beds. Although they did well in the bathrooms, which was unexpected, overall, I was let down by the service. I even tipped 20% of the full price, amounting to more than half of the Groupon cost, making this experience even more disappointing. It seems like both the local company and Groupon fell short in delivering a satisfactory service.

Yesterday, while browsing your website, I accidentally clicked on the purchase item without intending to. The transaction went through without asking for my approval. I would like to cancel this purchase. As per your website, I can cancel it through Groupon without opening the voucher, which I have not done. Could you please reverse this charge? I acknowledge my mistake and apologize, but it would be helpful if your website confirmed orders before processing them. As a grandmother, I have no need for the ring; I simply found it aesthetically pleasing and wanted more details. Your assistance with this matter is greatly valued.

I made an order # 1[redacted]29-[redacted] at 1:00 a.m. EST. I was mistakenly charged for shipping and handling on a purchase over $35. Resolving this issue has been extremely frustrating. Dealing with Groupon always presents challenges, and I usually avoid placing orders due to past difficulties. Despite this, my order was successfully processed this time. I would appreciate a phone call at [redacted] to address this matter instead of being directed to a paid site for assistance.

I currently have a cast on my right hand as I am right-handed. I accidentally clicked the order button while trying to create a wish list for my daughter's birthday, which I usually do. She usually reviews the list and chooses what she wants. I'm a loyal customer of Groupon and I kindly request to have the items put back in my bag and not shipped until I confirm my daughter's choices. The order was placed on January 30, [redacted]. I am reaching out promptly after realizing my error in the hope of resolving this before anything is dispatched. I would greatly appreciate your assistance as my husband wouldn't be pleased if 50 packages arrived. The email address provided should be the one I used. Thank you. Sincerely, Judy Pottebaum

I bought a synthetic oil change with a free car wash through Groupon. I called twice to confirm my appointment, and they assured me they could fit me in if I arrived by 4:45 pm. Upon arriving at 4:35 pm, they refused to service my car. Despite speaking to someone twice who assured me I would be seen, they turned me away and said I'd have to return for the car wash. They also mentioned my car needed a different synthetic oil priced at $65 on Groupon, plus additional charges for an oil filter and more. The employee was impolite and unprofessional. I will not be returning to this establishment and observed the same treatment towards the customer before me. The more frustrated I became, the more expenses were added onto the service. I advise others to steer clear of this business. It's disappointing that I made this purchase through Groupon. Please process a full refund promptly.

I purchased a carpet cleaning voucher for two rooms from Precise Cleaning Company with expiration on February 11, [redacted]. Despite leaving two voicemails on January 29 and 30, [redacted] to schedule, my voucher was inexplicably marked as redeemed on January 30, [redacted] at 9:43PM without any service provided. I am requesting a refund as their lack of communication and service is unacceptable. Thank you. Joy B.

I have been trying for three hours to redeem your gift card, as instructed by five chat representatives. Every time I try to register my card, the card number and pin come up as "Not Valid." I even tried calling, but was directed back online which has not helped. I am frustrated with the process. Please contact me to resolve this issue. I attempted to make a purchase with the gift card but instead, my credit card was charged. I want this corrected, with the purchase being credited to the gift card, not my credit card. Please call me to assist further, as I prefer to provide my card number and pin over the phone for security. Stop emailing me and let's resolve this now.

I purchased a voucher for Empress Nails on North Avenue in Chicago, but have been unable to use it due to their lack of response. The phone numbers provided to book appointments do not work, the email went unanswered, and the salon was closed when I visited. They extended the voucher deadline, indicating an issue. I am requesting a refund and have attached my original email requesting an appointment for Wednesday, January 22. Please reach out to me at joannoreilly@ sbcglobal.net or call [redacted] and ask for JoAnn. It has been challenging to contact your salon.

I placed an order for 3 pairs of jeggings on Wednesday, the 28th of January [redacted]. I am seeking assistance in tracking my package since I never received an email receipt which would include a tracking or order number. Without this information, I am unable to monitor the delivery status and confirm if my order is being processed. While my bank notified me of the payment transaction, I still lack order details. It would be greatly appreciated if I could speak with someone to resolve this or receive a text message containing my tracking number. Thank you, Clinton Lamm.

While trying to purchase a Groupon for Helium Trampoline Park in New Berlin, WI, I encountered a misleading situation. All the available Groupons were listed under New Berlin Helium. I selected the two-hour jump admission for four without realizing that upon viewing the voucher, it indicated it was only redeemable at Iowa Helium - a location I did not intend to purchase from. Unfortunately, there was no way for me to know this until after I had clicked on the voucher. This oversight led to the issue of not being able to return the Groupon after redeeming it. The confusion between New Berlin Helium and Iowa Helium has made it challenging to rectify the situation as Groupon's policy does not allow returns after redemption.

I placed an order for Bio Oil, expecting it to be left in the package room like other packages. However, the order was returned to the sender due to a missing apartment number on the address. Despite contacting USPS, the package was not redelivered. I am frustrated that I couldn't get a refund and just want my package. Please redeliver it to 2C at 45 Clermont Ave, Brooklyn, NY [redacted].

I recently purchased [redacted] cushion luxury toilet rolls, but unfortunately, the delivery driver left the package at house number 3 when no one was home. Despite checking with all residents in my apartment building, the package couldn't be located. I have been trying to resolve this with customer service for nearly two weeks now. This morning, I was advised to reach out to Groupon for assistance with obtaining a refund. I am frustrated by this situation as I paid for the items and have yet to receive them.

Hello, I accidentally bought two spa facial deals while trying to gather more information about the package. I've been attempting to cancel the deals through the Groupon support system over the weekend without success. The deals are set to expire in 3 days, and today is the final day. I would greatly appreciate a prompt resolution. The voucher codes are: 1[redacted]13-[redacted]-55 Security code: F6B7FD7FWM