Green Dot Customer Service Issues

There was a security breach on Greendot's website that they did not inform users about. Their automated system provided incorrect information. It took over a month to reach a representative, who gave different reasons for not resolving the issue. After nearly two months of being unable to access funds, they claimed there was fraudulent activity. The user had no prior issues with direct deposits. The account was closed without a satisfactory explanation, affecting the user's work as they rely on it while working out of state. The user finds the situation troubling, accusing Greendot of committing fraud by closing the account and withholding funds without clear justification.

I have been waiting for a refund for four days, so I contacted Green Dot this morning. After struggling with the phone line, I finally managed to use the live chat. A representative named Alisha was assigned to me, but she remained silent for over half an hour. After receiving no help, I ended the chat and started a new one, only to face the same issue with the next representative, who also ended the chat without saying anything. On my third attempt, the live chat option was not even available. I wasted over an hour trying to get assistance with no success. When I called, I was given varying wait times, which led to me being on hold for nearly 50 minutes with no resolution. After spending over two hours trying to get help, I hung up feeling frustrated. It seems every time I contact Green Dot, I encounter problems. It would be helpful if they improved their customer service by hiring more efficient and friendly staff.

I recently discovered that I inadvertently ended up with two greendot accounts when my card was stolen. Instead of receiving a replacement card, a new account was opened, and I have been charged a $8.00 service fee monthly for nearly a year, in addition to new card fees. I would like to consolidate both accounts into my current active one and be refunded for the card fees, service charges, and unused money. Shouldn't the Green Dot card be free? Feeling frustrated with the lack of clarity and the financial loss, I am considering closing my accounts with your company. The confusion has resulted in over $[redacted] in losses due to the unexpected charges and the creation of the second account, which should have been unnecessary.

My name is Kameka Holloway, and my experience with the first green dot card I received was terrible. I had my tax refund loaded onto the card, but due to security issues with my email and phone being hacked, someone changed both my email password linked to the card and the card's pin. I could only do credit transactions and couldn't withdraw any cash. The IRS notified me of an error, stating they owed me around $3,[redacted]. This money was refunded to the same card. Now, I need the transaction details from that card to report fraudulent activities to my local police department, as someone attempted to open a bank account in my name. Despite the IRS confirming the money was sent, I haven't received it. I no longer have the card or its number, but I believe I received it in [redacted] or [redacted]. Any assistance in resolving this matter would be greatly appreciated. Thank you, Kameka Holloway.

I lost my card and contacted Green Dot customer service on the 12th to cancel it. Despite my request, it was not canceled, and when I noticed unauthorized transactions on the following day, I made another attempt to cancel. Unfortunately, the representative failed to do so. Days later, I discovered that my card was used multiple times. When I checked my account, $[redacted] had been taken. After contacting Green Dot, they only refunded $[redacted] out of the $[redacted] stolen. I lodged a dispute which was twice denied. I am adamant about getting the full amount back, or I will seek legal action against Green Dot.

I am still awaiting access to my account! I have lodged a complaint with various consumer platforms and on social media. I have also informed the news outlets. I possess my account details, card number, and the blocked funds information. Due to this issue, I lost my home, car, and my health deteriorated due to my MS condition. The wrong deposit was made mistakenly, and my account was locked, specifically the card ending in ! How can you leave a 55-year-old homeless and destitute? I and my friends will spread the word about this. There were promises of call backs that never transpired, and your staff's lack of empathy is disheartening. I expect to be contacted by a higher authority to resolve this situation. Regarding living with COVID-19, my car was taken away and I need to pay to retrieve it. I also need funds to secure a new place. Key points: - Kathleen Moore - [redacted] Chestnut St, Apt 1, Pottstown, PA [redacted] - Last 4 of SSN: [redacted] - Card number ending in [redacted] - Phone: [redacted]

I am still waiting to access my account! I have lodged complaints on various platforms, including social media. I will escalate this to the news. I hold my account numbers and card number, and I am aware of the block placed on my funds. As a result, I lost my home, car, and suffered health issues related to my MS. Not being able to access my funds has caused significant hardship. I have tried to address this issue by calling for assistance, but have not received a satisfactory response. It is distressing how this situation has impacted my life negatively. I am eager to speak with a higher authority from the company. Additionally, I am facing challenges due to the COVID-19 pandemic, further complicating my situation without transportation and stable housing. - Kathleen M.

I'm Dujuan M., and my online account number is [redacted]53. My account, holding approximately $[redacted].80, is currently restricted without any explanation from a Green Dot agent. Even after submitting my expired state ID for verification, it was disapproved. To address this, I shared various documents, such as my original birth certificate, social security card copy, medical records, Green Dot bank statements, State of Alabama criminal records with my photo and social security number, court papers, and more as per Green Dot's verification policy. The restriction on my account needs to be removed, as I've provided multiple documents to confirm my identity, even without a valid state ID according to the law.

In [redacted], my GreenDot card was stolen, and I changed my phone service and email address. I contacted Delta customer service to report the theft and tried to access my account for my stimulus check, but forgot my original email and username. I am unsure if the check is in my account. I need assistance to regain access, order a new card, and access my funds. It has been over a year, and I have not been able to recover my account. I no longer have access to my old phone numbers or emails, and have forgotten my username and password. Despite having my Social Security number and ID, I believe there must be a way to access my account. I am hopeful that you can assist me in retrieving my money that is currently inaccessible. Please contact me with guidance on how to proceed.

I am a victim of fraudulent card activity, and despite my efforts, I haven't been able to lock my card before the thief took $[redacted] from my account. After waiting on hold for an hour and 45 minutes and then being disconnected when I called the customer service line, I have been struggling to find a resolution for almost two weeks. The call center mentioned they are investigating, but the timeline is unclear. I have followed their instructions and submitted my information via email three times, yet the thief seems to have an advantage without verification. My main concern is retrieving my funds, especially because two of the withdrawals were from government checks. Despite my attempts, I fear the thief will reopen my account. Communication is difficult as the contact number is unresponsive, and the lack of clarity is frustrating. I seek assistance in resolving this issue promptly.

I have been experiencing difficulties receiving my disability payment from the US Government through this service. They leave customers on hold for extended periods and employ tactics like static on the line, hang-ups, and pretending to transfer calls to supervisors. The supervisor’s voice sounds identical to the initial representative, and there are instances of snickering before hang-ups. Their system often fails to recognize my card, and if I answer a question incorrectly, they discontinue the call rudely. Despite complying with all their requirements, they continue to withhold over a thousand dollars of my money for two pay cycles. This is only a glimpse of my frustrating experience with them. They have not fulfilled their promises even after I followed their instructions meticulously.

I am trying to understand the discrepancy in my account. Recently, I attempted to use my card for a U-Haul rental, but the transaction was denied. Surprisingly, all the funds on my card were deducted, resulting in a negative balance. Strangely, when the transaction was declined, the system showed a credit balance of $50. I am confused by this situation as I do not recall authorizing any additional charges. I am eager to clarify these discrepancies and would appreciate a call for further explanation. Please reach out to me at [redacted]. Alternatively, you can email me, although a phone call would be preferred in this case. I urgently need to resolve this issue as the denial of the U-Haul rental was unexpected and I am unsure of any outstanding balance on my card. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance.

I paid a $50 bill to Discover Card, and they used MoneyGram, charging $1.99. However, I encountered an issue on the website where it initially showed an error, then indicated the payment went through. Now, I am facing three additional pending charges on top of the authorized transaction, which impacts my available funds. Currently in Florida for work, I cannot afford accommodation due to this. I have contacted Walmart, and they advised me to reach out to Green Dot Card services. The pending charges on my card ending in [redacted] that I did not authorize, along with a $55 Smart Pay charge that I also did not approve, need to be resolved. I request the release of $51.99 multiplied by 3 and a refund for the disputed Smart Pay transaction amounting to $55.75. The total discrepancy sums up to $[redacted].00. I hold a card that ends in [redacted] with a [redacted] code.

I went to an ATM on February 5th to withdraw $[redacted]. The ATM did not dispense the money, yet my balance still reflected the missing $[redacted]. I contacted the ATM's 1-[redacted] number, and they advised me to contact my bank, you, to resolve the issue. After filing a dispute, I was told it would take 7 to 10 days to receive the funds back. Surprisingly, $[redacted] was briefly credited to my account before being withdrawn again without explanation, leaving me confused and concerned. As a single parent facing financial challenges during the pandemic, losing $[redacted] is distressing, especially after paying a monthly fee to entrust my funds to your institution. I seek your assistance in recovering my missing money promptly.

Hello, my name is Susan Stevens. I've been a cardholder for a few years, but my card expired in May [redacted]. I tried to request a new card but encountered issues due to an error with my birthdate entered by one of your operators. I have faxed my social security card, driver's license, and a letter I received in the mail as proof of identification. However, I was informed that I need to provide my birth certificate from New York, which has left me in a difficult situation as I am currently homeless and without access to my funds, including my stimulus check. I kindly request your assistance in transferring my money to me promptly as I am in urgent need of support. Thank you for your help.

I transferred $1,[redacted] to my roommate via my Green Dot card to her phone number since she also uses a Green Dot card. Although it shows on my end that the transaction went through, my roommate is unable to access the funds as her card is considered temporary. I have tried to cancel the transaction, but I'm not given that option. After spending 3 hours on the phone with customer service, I've been disconnected three times. They claim they cannot assist despite the funds showing as sent. Frustrated by the service, I've even contacted a lawyer due to feeling like my $1,[redacted] is in limbo. The supervisor I requested to speak to was also unhelpful and rude, eventually hanging up on me. I urge for the $1,[redacted] to be returned to my card promptly as it is evident no one has accepted the funds because of the card restrictions in place.

I have been using my Wal-Mart Money Card for about 9 years without any changes except for my direct deposits. My Green Dot Visa card has been in use for around three years with no alterations. However, I have recently encountered issues when trying to make purchases on Wish Corporation's website as both of my cards are being declined. I always monitor my balances carefully and last month had approximately $[redacted].00 on my Wal-Mart card and $[redacted].00 on my Green Dot card. I kindly request that after identifying and resolving the problem from your end, you reach out to both Wish and myself to provide an explanation, ensure the issue is fixed, and apologize for the inconvenience and loss of business I have experienced. If necessary, you can contact me at [redacted] when deciding on the next steps. It would be appreciated if both Green Dot Bank and Wish could also get in touch to prevent any future declines when I have sufficient funds available. Thank you in advance for your assistance. Sincerely, Cynthia (Cyndie) Swoveland

Someone stole my card. I do not want to report it yet. There is around $[redacted] left on it. I am trying to use the card number for Western Union, but it's not working. My name is Mary Beth Pitts, I live in Trinity. My social security number is [redacted]-29-[redacted], and my date of birth is 08/09/[redacted]. The issue is I keep receiving requests for PayPal or other card numbers when all I need is my account number. I am missing one number which might be 1[redacted] [redacted]. Can you please help me retrieve my account number?

I recently purchased a Green Dot card at a retail store and activated it. However, I am unable to access it. I already have another Green Dot card that I received in the mail some time ago. I have contacted customer service regarding this issue, and they are sending me a new card. I would like to know if there is a way to use the card I have had for a while and if my funds can be transferred from one card to the other, as both are Green Dot cards.

I recently received a stimulus deposit on an older Greendot card, which I unfortunately misplaced. Despite providing all the necessary information to verify my account, Greendot requested additional documents such as my driver's license and a piece of mail to issue a replacement card. I complied with their request four times in the last three weeks. However, they claim they cannot locate my emails with the uploaded documents, causing frustration. Despite my repeated requests, they have refused to connect me with a supervisor. This situation has left me unable to access my account, potentially resulting in late bills and fees. I believe Greendot should expedite the replacement card at their expense and cover any fees incurred due to late payments.