Gmail Customer Service Issues

Hello, I encountered an issue with my YouTube account today. While listening to music on my way to work, the app suddenly signed me out. When trying to log back in, it stated that the device was not recognized, despite using it just moments ago. This problem extended to my Gmail account associated with YouTube. Attempting to log in on a computer resulted in password and device recognition issues, hindering my ability to access my account. Despite trying the password recovery option with no success, the system failed to verify my identity or provide necessary security questions. As my YouTube subscription is affected, creating a new account isn't a feasible solution. Interestingly, my business Gmail account on the same device remained unaffected. Since both accounts are linked to the same phone number, only the business account is recognized during the login process. I seek guidance on regaining access to my account, specifically through phone number verification, or advice on reaching out to Google support for assistance with this issue that is impacting my subscriptions and finances. Thank you for any help or suggestions you can provide. Best regards.

My phone, which contained all my important emails across multiple Gmail accounts, was stolen. I had to get a new phone through insurance, paid the deductible, but now I can't access my emails due to two-step verification. The verification codes are being sent to other emails that I can't access, as all my Gmail accounts seem linked. I'm locked out of three accounts which hold my contacts, photos, and important data. Even though I enter the correct passwords, it asks to text a verification code to my phone number, which it doesn't recognize since it's a new device. I feel overwhelmed at every turn, stuck in a frustrating situation, and I just want to scream and cry.

Over the weekend, I misplaced my phone. I have a new one arriving tomorrow, but I'm unsure of my password as Apple usually saves them for me. With numerous password changes, I can't recall any. I attempted a third-party recovery but encountered a cancellation due to being logged in elsewhere. Despite checking the Find My app, my phone appears turned off. To communicate, you can reach me at my email [redacted] or through my mom's email. Could someone assist me with resetting my password?

I have been attempting to regain access to my previous email account, [redacted] Despite providing various details, I am unable to verify my identity as the recovery emails and phone number linked to the account belong to my former employer. I no longer have access to those. I am willing to provide old passwords and any necessary identification documents like my license, passport, and birth certificate to prove my identity. The account has been inactive due to this issue, and I am eager to resolve it. Your assistance in reconnecting me to my account would be greatly appreciated. Thank you. - Peter Stratas

When attempting to recover my account, the recovery process requests a code to be sent to my phone. I can complete this step successfully, but once I enter the correct code, I am then prompted to enter a code sent to the email address I am trying to recover. This situation could be a technical error or my account being logged in on another device, possibly my previous iPhone with a broken screen. Unfortunately, there is no option to confirm the login from that device. It seems illogical to require a verification code from the address being recovered without granting access. Any suggestions beyond the basic Google [redacted] procedures would be appreciated. Thank you, R. Galipeau

Dear Support, I recently discovered that my account was compromised, subsequently leading to unauthorized access to various other accounts and passwords, resulting in a substantial financial loss on Coinbase Pro. Additionally, emails related to cryptocurrency and banking matters were deleted without my knowledge. It appears the hacker established filters to automatically delete correspondence from these sources. While I am actively collaborating with Coinbase and my financial institutions to recover the stolen funds, I urgently require access to these deleted emails. Regrettably, I was not in control of my account during this incident, preventing me from retrieving the crucial information. Although I received initial notifications on my phone, the emails had already been eradicated by the time I checked my inbox. I have since changed all my passwords associated with my Google account. Some keywords or references that may aid in the recovery process include: Voyager, Coinbase, Kucoin, Wells Fargo, and Bittrex. Your prompt assistance is greatly appreciated. Thank you,

Hello, I'm requesting assistance with Google Mail. I unintentionally used the wrong email address, [redacted], instead of my correct [redacted] when booking a flight with Eurowings from Düsseldorf, Germany to Erbil, Iraq on January 23, [redacted]. The flight ticket has been sent to the incorrect email, and Eurowings has not been very helpful, so I'm reaching out for support. We suspect the Gmail account may be an old one with a forgotten password. If possible, please provide copies of the emails sent to [redacted] to my real email, [redacted] Your assistance in this matter is greatly appreciated. Thank you, Hadaya

My partner, Barry A., has Advanced Alzheimer's Disease, and I urgently need to access his Gmail account. The Co-op Bank sends a 6-digit code to his email for me to log in and view his bank information. This is crucial for me to apply to become his legal Deputy through the Court of Protection as I require recent financial details and proofs. It's a challenging situation since Barry cannot communicate or remember passwords. I must take over his finances legally under UK Law. His Gmail is [redacted], but he no longer has his phone, complicating the access process.

Hello, I have an email address, [redacted], which I have been using for a long time. It used to be connected to my phone, and I'm currently trying to access an old Instagram account linked to this email. I have attempted to receive a confirmation code without success. When I tried to log in via my computer, it stated 'Couldn't find your Google Account.' Strangely, when I attempted to create a new account with the same username, it mentioned that 'This username is already in use.' I need access to this specific email as it is linked to important memberships and emails. My phone has also locked me out, claiming the account doesn't exist. I believe I have the correct password but have been unable to access my account. I am seeking assistance to regain access to my email account and understand why I am not receiving important emails like Instagram confirmation codes. Thank you for your help. Have a great day!

Hello, I'm Nagulan, a student from India. I need help recovering my Google account [redacted] as I forgot the password due to long inactivity and changing my location and laptop. This is crucial since I use this email address, and I have a Google Play Store account associated with it that I made a payment of approximately Rs.[redacted] with. Any assistance in recovering this account would be greatly appreciated. Proof of ownership for [redacted]: 1) First Name: Remake 2) Last Name: Developers 3) Mobile Number: [redacted] (same as [redacted]) 4) Play Store account connected to it. Thank you for your anticipated support. Nagulan S

For the past 8 to 12 months, I have been experiencing multiple instances of my devices being compromised, including my phones and some of my Gmail accounts. I have informed individuals who contact me through Gmail about the security breach. Currently, I am unable to access the following accounts and would like them to be locked for now (with a future request for deletion after my investigations are complete): 1. [redacted] 2. [redacted] 3. [redacted] (this account may require additional steps to secure due to its association with a domain) I am using another Gmail account linked to my work email, [redacted], until I resolve this matter. I have already reached out to LinkedIn and reported this issue to my local police. Thank you for your anticipated support as I navigate through this situation. Regards, Bernadette Garrett

I am unable to request a new password for my [redacted] account because my phone is broken. Previously, I could log in using my iPhone 8, which I no longer have. I didn't have a phone number associated with my account until now. I used this email for various purposes like contacting friends, family, and school-related activities. In the past, I also logged in from my iPad 5 in [redacted]. I really need access to my account and all the information stored in it. To change my password and regain access, I would appreciate any assistance. For communication, you can reach me at [redacted] Thank you.

Please assist me; my account was hacked three months ago and I still haven't been able to recover it. The hacked email is [redacted] I need to report the account since I can't access it. My name is being used to scam others, and the hacker used my email to connect somewhere else. I hope the Google team can understand my situation. I don't want my name associated with someone else's actions. The gmail [redacted] is important to me, but I can't recover it because the hacker changed the recovery information. Someone informed me that the hacked account was being used for scams. The hacker even reset my phone after the breach. Please deactivate that account; I am sincerely asking for your help. I don't want to be linked to scamming activities.

My email address is [redacted] with a dot. Someone with [redacted] (without a dot) keeps resetting my email password and disabling my two-step verification. Please prevent them from gaining access to my account and refrain from disabling two-step verification. I am unfamiliar with [redacted] (no dot). After resetting my password, I received the following email: From: Google <[redacted]> Sent: 2:39 PM (3 hours ago) Subject: You're Steps Away from Accessing Your Account Hi, Great news! You're almost able to regain access to [redacted] Since you're experiencing issues with two-step verification, we will remove it from your account. To sign in now, simply click the link below. [Sign in button] For added security for your Google Account, we recommend re-enabling two-step verification once you are logged in. We are happy to see you back! Kind regards, The Google Accounts Team

I have utilized the email account [redacted] sparingly for archiving important emails from my current accounts [redacted] and [redacted] After a period of non-use, I attempted to log back in this morning and discovered that my original password was no longer valid. Despite several attempts, I could not regain access. The recovery email address associated with [redacted], which should be one of the aforementioned accounts, is also incorrect, impeding my ability to recover the account. I am concerned that the account may have been compromised. Any assistance would be greatly appreciated.

Subject: Assistance Needed with Gmail/Google Account Recovery Hello Google, I am Jackson Odhiambo Oduor from Kenya, and I am facing challenges recovering my Gmail and Google account. The phone number ([redacted]) I used for recovery in [redacted] is no longer in use, and my old device is lost. I now have a new phone, but I lack sufficient information for Google to verify my account during the recovery process. I have tried to work with my mobile service provider, but they have confirmed that my old number cannot be activated. This has left me unable to access important accounts linked to my email, such as Facebook (Jacks Siaya) and Android backup services. I prefer not to lose my 12-year-old Email Account as it is integral to many aspects of my life. I have created a new email address, but I urgently need help to regain access to my original account. I am prepared to cooperate fully with any steps required for verification. I appreciate any assistance you can provide. Warm Regards, Jackson Odhiambo Oduor

I am experiencing difficulties receiving verification codes on my email. I have attempted to receive verification codes from various websites such as Amazon, eBay, Google, YouTube, and more. Despite checking my spam, junk, and deleted folders, as well as my inbox, I am unable to locate the emails. While I do receive one-tap verifications from Google, I suspect the issue may lie with my email address since I can receive verification codes on my other Gmail accounts. Is there a solution to help me receive these emails? Perhaps a hard reset or another intervention to my account could resolve this issue. I regularly receive other emails on this account without any problems. The email address not receiving verification codes is "[redacted]"

My name is Gemma Jackson and my family is in a difficult situation. Our identities have been stolen, and all our emails and information are compromised. We have lost over $30,[redacted]. I urgently need help. Due to the hacking, our emails are not secure. I will provide you with our newest email address. I would greatly appreciate speaking with someone by phone as we have multiple compromised email accounts. They even stole our child's Social Security card. This is a severe matter involving the FBI and government. Your prompt response is essential. Here is the new email I created: [redacted]. I hope for your assistance.

Hello, I'm Indap Pun Magar. I'm facing an issue with my Gmail account ([redacted]) as it was disabled due to suspicious activity. I've been locked out of it for almost a month now. I attempted to recover it multiple times using my Samsung S10+ phone and my laptop where I was previously signed in. The reason behind the account disablement is that I created this Gmail to link it to my game account, Call Of Spartan, explaining the "cos" in my email. My game name was Mr zer0o. I shared the login credentials with my in-game friend Joseph Ferguson, who then changed the account details including the phone number and security email. He was unexpectedly logged out, followed by me being forced out of both my phone and laptop eventually. I seek help to regain access to this Gmail as losing it means losing my game account too. Despite using my usual password, Google's security measures fail to verify my devices and IP address. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am having trouble accessing my [redacted] account on a new device as I cannot recall the password I initially set up. Despite receiving the recovery code, when I enter it, a message pops up stating that Google doesn’t recognize the device. This is puzzling as I am using the same macbook I have been for years. The suggestion to sign in from a known location is challenging since I moved from Japan to France. Unfortunately, my password is not stored in the keychain, making it difficult to recover. I need guidance on how to change my password, connect my new iMac, and regain access on my macbook. Your assistance would be greatly appreciated as the online guidance has not been helpful. I eagerly await your response. Thank you.