Facebook Customer Service Issues

Archive 1583

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1583. It includes a selection of 20 issue(s) reported December 23, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I am reaching out because my account has been disabled, and this has caused issues as I have linked it to BGMI, PUBG, and other social media platforms. I am certain that my account has not violated any of your rules, so I believe there might have been a mistake in your system. I kindly request you to review my account and reinstate it. Thank you for your assistance. Facebook Account Name: R. Dharnekar Facebook US Number: [redacted] Password: [redacted] Date of Birth: 03/12/[redacted]
Reported by GetHuman6944039 on गुरूवार, २३ दिसम्बर २०२१, सुबह ६:४४ बजे
I am having trouble accessing my Facebook account under the name Yawar Hussainie with the contact number +[redacted]9. Despite uploading my ID card, I am still unable to log in. I kindly ask the Facebook team to address this matter promptly. Thank you. Facebook displays the following message about the storage of identity information: "When you submit information to confirm your identity, it will be encrypted and stored securely. In certain cases, we might ask to store your information for up to 1 year to improve our ability to detect harm like impersonation. If you turn this off, we'll delete existing information within 30 days." The message also mentions the storage of IDs and video selfies for up to 1 year for identity confirmation purposes.
Reported by GetHuman6944040 on गुरूवार, २३ दिसम्बर २०२१, सुबह ६:४६ बजे
My Messenger seems to have been hacked. I thought changing my password would fix it, but now Facebook has locked me out. I attempted the recovery steps, but didn't succeed. I provided my driver’s license, but Facebook wanted all info visible, even irrelevant details. My name, photo, and expiration date should be sufficient. Can you please unlock my account?
Reported by GetHuman6944129 on गुरूवार, २३ दिसम्बर २०२१, सुबह ८:०१ बजे
Hello Facebook Team, Hello Sir, my Facebook account has been hacked. When I try to log in, it shows me that the password is incorrect and has been changed. I also tried to recover my password, but the hacker has changed the phone number associated and the email from the account. Therefore, I have completely lost access. I am sending my identification as proof that I am the real owner of this account. Please take some action on this. My account link: [redacted] Yours faithfully, Ravi Kumar Facebook Name: Ravi Kushwaha My phone number: [redacted] My old password: Ravi@[redacted]
Reported by GetHuman6944146 on गुरूवार, २३ दिसम्बर २०२१, सुबह ८:४९ बजे
Dear Facebook Team, I am facing issues logging into my Facebook account as it has been locked due to a notification stating that someone changed my mobile number on the account. Consequently, I have blocked the account. I am currently unable to receive the verification code as it is being sent to my old mobile number which was deactivated back in 2[redacted]. I kindly request to be allowed to use an alternative method to log in to my Facebook account. Regards, Rajkumar P.
Reported by GetHuman6944203 on गुरूवार, २३ दिसम्बर २०२१, सुबह ९:०३ बजे
I had an account under the name Deepal Tamang Lama with the phone number [redacted] mistakenly changed by my mother. I have lost access to my email, as Yahoo has deleted my account ([redacted]). I do not have any social media accounts linked to the email. I am interested in recovering this old account, as it holds sentimental value. I also have a new Facebook account under the name Deepal Lama. Kindly investigate this issue promptly. Thank you, Deepal Tamang
Reported by GetHuman-deepalla on गुरूवार, २३ दिसम्बर २०२१, दोपहर १०:३९ बजे
I used to have an account under the name Deepal Tamang Lama, which is now an old account. I've created a new account under the name Deepal Lama, but I would like to regain access to my old account. Unfortunately, I can't access it because my phone number was used to create another Facebook account, and my Yahoo email associated with the old account has been deleted. I am having trouble recovering my old account. I appreciate your help in recovering my account. Thank you, Deepal Tamang Lama
Reported by GetHuman-deepalla on गुरूवार, २३ दिसम्बर २०२१, दोपहर १०:५७ बजे
Hello, Facebook team, I used the email [redacted] for my Facebook account, but I forgot the password for this email. I tried to update my Facebook with a new email, but it's asking for a confirmation code sent to [redacted], which I can't access because I forgot the password. As a result, I am unable to log in to my Facebook account. Please assist in blocking the Facebook account associated with that email.
Reported by GetHuman-gargaish on गुरूवार, २३ दिसम्बर २०२१, दोपहर १:४९ बजे
My Facebook account has been blocked for over 60 days instead of the intended 72 hours. I am eager to reconnect with my friends. I assure you I will comply with Facebook's rules and not share any inappropriate content in the future. I have included my account details and a screenshot of the issue. Thank you. Account Name: Mahendra Kr Meena Gmail: [redacted]
Reported by GetHuman6944901 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ३:०७ बजे
Subject: Facebook Account Verification Issue Hello, I've encountered an issue with my Facebook account. After some time of being inactive, I tried to log back in and found my account had been locked due to suspicious activity. To unlock it, a verification code needs to be sent to my mobile number, which I no longer have access to since my post-paid plan is no longer active. I still have access to my email and would appreciate it if the verification process could be done via email instead. I kindly ask for your understanding and prompt assistance in recovering my account. Thank you, James
Reported by GetHuman6944942 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ३:१८ बजे
Hello, I am facing an issue with my Facebook account being hacked. When I attempt to log in, I receive an error message stating that the password is incorrect and has been changed. I have tried the "forgot password" option, but the hacker has also altered the associated phone number and email address, leaving me locked out. To verify my ownership, I am submitting my identity details. Account Name: Suresh Rewar Previous Primary Email: [redacted]
Reported by GetHuman6945039 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ३:४३ बजे
Hello, I want to report that there has been unauthorized activity on my Facebook account. When I attempt to log in, it indicates that the password has been altered. Furthermore, the associated phone number and email have been changed, preventing my access to the account. In an effort to verify my ownership, I am providing my identity details. Account Name: Suresh Rewar Old Phone Number: [redacted] Former Primary Email: [redacted]
Reported by GetHuman6945039 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ३:५२ बजे
Hello, I need help as my Facebook account has been hacked. When I attempt to log in, it says my password is incorrect as it has been changed by the hacker. I tried to reset the password, however, the hacker altered the phone number and email linked to the account. Consequently, I have completely lost access. I am providing my identity for verification purposes to confirm that I am the rightful owner of the account. Account Name: Suresh Rewar Old Primary Gmail: [redacted]
Reported by GetHuman6945039 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ४:१५ बजे
My account got hacked, and now there’s a code generation app that I can't access. Despite submitting my ID to Facebook and changing the password, I can't log in because the device is unrecognized and requires the code generator for access. The account is locked due to suspicious activity, and unlocking it also demands the code from the generator.
Reported by GetHuman-dlkpunk on गुरूवार, २३ दिसम्बर २०२१, दोपहर ४:३५ बजे
I have a website, WordyGirl.biz, which a company, DesignsGene, scammed me out of $4,[redacted] and took over the Facebook page associated with it. I am 69 years old, feeling embarrassed and want the site taken down. I still own the domain and have proof of ownership. I would appreciate assistance in resolving this issue without resorting to legal action. Please clarify your procedures for dealing with scammers in writing. Thank you. Kae Chatman
Reported by GetHuman6945280 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ४:४४ बजे
My personal Facebook page seems to have been hacked. I received notifications of suspicious activity and violating community standards. I attempted to access my account and verify the information but was unsuccessful. Following an attempt to change my password, I received an email confirming the change, but further login attempts were unsuccessful. I received a code on my cell phone, but the system reported an error. Following this, I was locked out for 24 hours and subsequent attempts remain unsuccessful. This is concerning as I use the account daily for my church activities, including managing ongoing ads. Unfortunately, I'm unable to respond to anyone at the moment.
Reported by GetHuman6945309 on गुरूवार, २३ दिसम्बर २०२१, दोपहर ४:५१ बजे
I'm having trouble accessing my Facebook account. I can't remember the email I used to sign up, and I got a new phone with a different number. I can't recall my password either. I've tried everything, but nothing is working. Please contact me through my boyfriend's email, [redacted], if you need to reach me. My new phone number is [redacted]. Thank you for any assistance you can provide.
Reported by GetHuman-nickybee on गुरूवार, २३ दिसम्बर २०२१, शाम ५:०४ बजे
Hello Facebook team, a few days ago my Instagram account was disabled, and as a result, my Facebook account was also disabled. Please help me recover my Facebook account. I have been using Facebook for a long time, and it is important to me because I have many old photos stored there. Thank you so much for your assistance. Contact: [redacted], Email: [redacted]
Reported by GetHuman6945616 on गुरूवार, २३ दिसम्बर २०२१, शाम ६:१० बजे
I had a traumatic experience when I went for a haircut yesterday. I showed the stylist a picture and pointed to shoulder-length, but she cut my hair just below my ear. I was shocked and upset and have been crying since. It's something only a woman could truly understand. Then Facebook reminded me of a comment where I said I wanted to punch her. How would you feel in this situation? I have a Christmas picture coming up, and I feel ugly and upset. Then Facebook reminds me, and I feel knocked down. It's disappointing how people can be cruel. Stop causing me more distress. I have nothing more to say. Have a happy holiday.
Reported by GetHuman6945768 on गुरूवार, २३ दिसम्बर २०२१, शाम ६:५२ बजे
Greetings, my name is Adam Pope. I reside in Wallington, London. I am facing continuous issues with the Facebook security team regarding my account. Despite my attempts, I cannot maintain an account under my name, Adam Pope, as it consistently gets taken down without any valid reason. This situation is causing me significant frustration as I feel targeted without justification. With the holiday season approaching, I hope that Facebook can resolve these account challenges and provide me with relief. I sincerely wish for a resolution to this matter.
Reported by GetHuman6945944 on गुरूवार, २३ दिसम्बर २०२१, शाम ७:३३ बजे

Help me with my Facebook issue

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