Facebook Customer Service Issues

Archive 1538

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1538. It includes a selection of 20 issue(s) reported October 31, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I operated my profile "Rosina" with the number 0[redacted], which was deactivated without reasons given after over a month of being checked. I have tried to keep in touch with my Facebook friends under my email address "[redacted]". This morning, when I logged in to make improvements and try out various functions, I was interrupted by a message saying my account was now temporarily suspended for alleged "unusual" activities for my safety. I feel harassed by Facebook as I engage in regular interactions with other users on shared topics. I am puzzled by the repeated deactivations and requests for identification documents, which I promptly uploaded as requested. Despite uploading clear identification documents like my ID and insurance card, Facebook claims they are not sufficient, which is confusing as there were no unusual activities prior to the deactivation. I kindly request the reactivation of my profile. Both profiles, including the one under the name "Rosina" with the contact number 0[redacted], should be reinstated as no wrongdoing has been committed. Sincerely, Elke Obert
Reported by GetHuman-maegarve on Sunday, October 31, 2021 4:53 PM
I am experiencing issues with managing my sub-pages under my main page, Sandra L Wolff. One of these, Dark Cloud, is essential for promoting my first graphic novel. Currently, I have lost the ability to post directly as Dark Cloud. Even when I switch to my Sandra L Wolff identity, any posts made do not remain on Dark Cloud's wall once I leave the page or switch my ID back. This problem began a couple of months ago when I posted from Instagram. Now, I cannot create a new page to post on or delete unused pages. On each page's settings, I am only listed as a Moderator. How can I regain administrative control to post on my sub-pages and manage them effectively?
Reported by GetHuman-zyanaor on Sunday, October 31, 2021 4:54 PM
I need help with recovering my Facebook account. My original email login was changed by a hacker, and now I am unable to recover my account using the codes sent to my new email address. Despite trying to verify my ID twice, the process has been unsuccessful. Even when attempting to report my profile as hacked, I have had no luck. I am at a loss on how to contact Facebook directly to resolve this issue.
Reported by GetHuman6761887 on Sunday, October 31, 2021 5:07 PM
Hello, I am trying to recover my initial Facebook account, but I am having trouble because I no longer have access to the email linked to my account, and I don't remember the password. I also no longer have the phone number they are suggesting. Therefore, I am unable to recover my account. Can you please assist me? The account is under the name of BKhaled, and the associated email address is [redacted] The phone number linked to the account ends in 87, but I don't remember the rest. I really want to regain access to my account, and I hope you can help me. Thank you, and I wish you a pleasant evening. Best regards
Reported by GetHuman6762579 on Sunday, October 31, 2021 5:41 PM
My account was hacked, and the hacker set up two-factor authentication, locking me out of my account. Although I changed my password, I still can't access my account without the two-factor code. I've sent my ID but have received no response. Is there an alternative way for me to regain access to my account? I've heard about sending a recovery code to close friends. How can I enable that feature?
Reported by GetHuman-a_keulin on Sunday, October 31, 2021 9:20 PM
Hello, I recently discovered my Facebook account has been disabled, and I found a message saying that I've already made an appeal, which isn't true as I haven't submitted one yet. This has prevented me from making a valid appeal. After waiting for a month, I received a message informing me that my Facebook account has been permanently disabled. I've been a member of Facebook since [redacted] and have been using this account since [redacted]. I'm a 54-year-old headmaster at a school. Best regards, Reza H. Email: mohamedfateh2004[at]yahoo.com Phone: [redacted]71
Reported by GetHuman6763030 on Sunday, October 31, 2021 9:27 PM
I have forgotten my Facebook account password. I am attempting to access my account using my phone number, but it is associated with another account that I cannot access to remove the number. Additionally, my account is linked to an old foreign phone number, and I cannot remember the password for my email to reset the Facebook password through email. Facebook is only requesting an SMS code through my old phone number.
Reported by GetHuman-wafaaha on Sunday, October 31, 2021 9:48 PM
Hello Facebook team, I am having trouble logging into my Facebook account as it is showing that my account has been locked. The notification prompts me to confirm my identity by uploading my ID. I have previously added both my phone number and Gmail account to my Facebook profile. I kindly request to receive a code to help me recover access to my Facebook account. Thank you, Account information: Name: Ananya Sarker Gmail: [redacted] Phone: [redacted]7 Password: [redacted] Date of birth: 04/September/[redacted]
Reported by GetHuman6763165 on Sunday, October 31, 2021 11:05 PM
I've been locked out of my Facebook account for years. My name is Lucian Bergeret, but Lucian is my middle name, and Shane is my first name. I've been unable to access my account for 3 or maybe 4 years because someone changed my password from my laptop. Despite trying everything, the password for my associated email "[redacted]" was also changed, as well as the recovery for "[redacted]". This was all done by an ex-girlfriend of mine. I lost access to all my emails and this account. Recently, my sister reminded me about the three trusted friends recovery method. I attempted it, got the codes, but made a mistake somewhere along the way. Unfortunately, one of the trusted friends, my father Dennis Bergeret, has passed away. In this Facebook account, I have irreplaceable photos of my daughter and father. I am at a loss as I don't have the phone number associated with the account or the trusted friends anymore.
Reported by GetHuman6763487 on Monday, November 1, 2021 3:22 AM
On October 21st, Facebook locked my account due to suspicious activity. I followed the instructions to unlock it by providing a copy of my ID. Two days later, I received an email with an unlock code that did not work. I emailed again about the issue but have not received a response. I tried sending my ID again, but I have had no success reaching them. I really want to regain access to my account and connect with my friends. Any help would be greatly appreciated. Thank you and blessings to you. Profile: Eddy L’évangéliste
Reported by GetHuman-eddylina on Monday, November 1, 2021 9:41 AM
I have been trying unsuccessfully to regain access to my disabled Facebook account, which is crucial for me to stay in touch with loved ones. Despite my efforts, I have not received any assistance from Facebook. I am reaching out to request a review of my account using the email address provided. I am eager to have my account reinstated as it is the primary means for me to communicate with family and friends who are not geographically close. Email: [redacted] Name: Dawn Reed Date of Birth: 05/04/[redacted]
Reported by GetHuman6763975 on Monday, November 1, 2021 9:47 AM
Dear Facebook Team, I recently discovered that my account has been disabled, preventing me from running ads. I rely heavily on Facebook ads for my business and personal income, and I would never knowingly violate platform policies. Despite reading Facebook's advertising policies, I am unable to pinpoint where I went wrong. I am eager to rectify any mistakes promptly and ensure compliance moving forward. Maintaining ad presence on Facebook is crucial for me, and I am fully committed to adhering to guidelines and community standards. Kindly advise me on necessary changes. Your assistance is greatly appreciated.
Reported by GetHuman-ronnacor on Monday, November 1, 2021 9:51 AM
Dear Facebook, I am Jancsi Máté, and I am encountering a significant issue trying to log in to my account. I recently logged out of my Facebook profile and can no longer access the email associated with it. Unfortunately, I did not link my phone number to the account, and I am unable to search for my profile using email or phone number. The only way I can find it is by entering my username in the search bar, but it still requires verification through my phone number and email address. I do not remember my new password, but I do recall my previous passwords. I am willing to verify my identity through any pictures or videos required. I am concerned about losing contact with my friends, especially those essential to my business, if I create a new account. If there is any possible solution to help me access my account, I would greatly appreciate your assistance. Profile: Máté Jancsi Email: [redacted] Previous Passwords: hmc68[redacted]876jango bmwrjf890 Sincerely, Jancsi Máté
Reported by GetHuman-matejano on Monday, November 1, 2021 1:22 PM
On October 27, [redacted], my Facebook account was disabled, and I believe it was a mistake. If this isn't resolved soon, it will be permanently disabled in 26 days. This is concerning as Facebook is my main way of staying in touch with family and friends. Recently, I started working for FM World Network Marketing, and the account is essential for my work and connecting with customers. The income is crucial for my two young children's Christmas presents. My email address, [redacted], is linked to this account. I changed my name back in [redacted] due to harassment from my ex and his family. I'm hoping for your help in reopening my account since I didn't do anything wrong. A few weeks ago, I was locked out due to hacking, and I suspect a similar issue has occurred again.
Reported by GetHuman6764570 on Monday, November 1, 2021 1:58 PM
Dear Facebook Support Team, I am reaching out regarding the 24-hour suspension I received on October 30 for allegedly posting "hate mail," which I find perplexing. There were two specific instances mentioned in the notice. Firstly, in April, I made a light-hearted comment in the General Hospital group about female characters on the show, which was not intended to spread hate but was misinterpreted as such. Secondly, on October 30, I expressed my preference for a previous mentor on Project Runway and shared my dislike for the current one. This was merely a personal opinion on a TV show. I have observed similar comments on Facebook that were not flagged as "hate mail." Both posts were related to entertainment content, not intended as hate speech. I am puzzled by the suspension, especially after going through the appeals process with no success. I am considering writing about this experience and would appreciate clarification on what was deemed inappropriate in my posts. I have noticed more severe and offensive content on the platform, which raises questions about the consistency of Facebook's moderation policies. I seek clarification on how my posts were considered "hate mail."
Reported by GetHuman-wpbpatfl on Monday, November 1, 2021 5:11 PM
I wasn't using my phone for about an hour when I realized I was logged out of Facebook with a "Session expired" message. I tried to log back in, but my account wasn't found with my email. I then noticed a similar account with a different email, [redacted], had taken over my profile. The hacker changed the email associated with the account to W……@gmail.com, removing mine. Despite my efforts, I haven't been able to recover my account. Any help to regain access would be greatly appreciated. Thank you!
Reported by GetHuman6765515 on Monday, November 1, 2021 5:24 PM
My Facebook account that I have been using since [redacted] was disabled yesterday, and I do not agree with the decision made. I recorded a video for confirmation as instructed, and it said I should wait for 24 hours. The time has now passed, and my account is still not reactivated. Please assist me. I have provided my details below: Account Name: Bim Bun Phone Number: [redacted] Email: [redacted]@gmail.com Password: ABIMBoLA28
Reported by GetHuman6765649 on Monday, November 1, 2021 5:54 PM
I recently received an email from Facebook stating that a phone number was added to my account, which I did not do. I inadvertently shared my phone number with someone on Facebook Messenger. Following the instructions in the email, I attempted to secure my account, but Facebook closed it. To regain access, I was asked to submit a government ID, which I tried to upload several times without success due to technical issues. Despite multiple attempts over the past three days using both my desktop and iPhone, I have been unable to upload my ID. I have also filled out forms on Facebook regarding login issues and left messages on their phone line. As a concerned grandmother who relies on Facebook to stay connected with family, I am anxious to resolve this matter and regain access to my account.
Reported by GetHuman6766370 on Monday, November 1, 2021 8:21 PM
Dear Facebook community, I am reaching out because my Facebook account has been locked due to what the system is flagging as unusual activities. However, I have not noticed any unusual behaviors on my account. The password I had was very strong. My girlfriend is the only one who knows it, and she occasionally logs in using random devices since she does not have a mobile phone. I believe this may have triggered an issue with Facebook's security measures. This account holds a lot of sentimental value to me, and I kindly ask for your assistance in unlocking it. I would greatly appreciate it if I could receive a verification code via email or phone number to confirm my identity and regain access. Thank you for your help, Shah Riar Pranto
Reported by GetHuman6766625 on Monday, November 1, 2021 9:20 PM
Hello Facebook community, I am experiencing an issue with my Facebook account being locked due to supposed unusual activities, although there hasn't been any. My password is strong, and only my girlfriend knows it. She occasionally logs in from random devices as she doesn't own a mobile phone. I believe this may have triggered a security alert with Facebook. My account holds significant memories, and I kindly ask for assistance in unlocking it. I am requesting a verification code (sent via email or phone number) to confirm my identity and regain access to my account. My legal name is Shahriar Islam Pranto, but I use "Shah Riar Pranto" on Facebook. The birth date on my official documents is 01-01-[redacted], while on Facebook, it's listed as 04-02-[redacted]. I have attached school documents to verify my identity. Facebook Profile Name: Shah Riar Pranto Facebook Email: [redacted] Recovery Phone Number: [redacted]
Reported by GetHuman6766625 on Monday, November 1, 2021 9:27 PM

Help me with my Facebook issue

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