Facebook Customer Service Issues

Hello team, I am reaching out for assistance to open my account since I have forgotten the password and cannot access my old email address. My real name is Shabnam Khan, but I am known as Neelu Khan on Facebook and Instagram under the organization name Sahely. My Facebook ID is listed as सहेली नीलू खान. I work as a social worker, and you are welcome to visit my home for verification. I have attached some relevant documents for verification purposes. Please note that the posts on Instagram are the same as those posted on Facebook because they are linked. Please see the attachments for your reference. I kindly request your help once again. Shabnam Khan, also known as Sahely Neelu Khan

I am dealing with a critical issue regarding my Facebook account. Recently, someone added a new Gmail account and phone number without my permission, also enabling two-step verification. This has prevented me from logging in, as the verification code is being sent to them. This unauthorized access altered my account information and poses a serious threat to my privacy, with personal details at risk. Despite contacting the help center and utilizing a recovery method with trusted friends, I am unable to regain control. I have been advised to wait 24 hours for the Gmail to be added to my account, but I need assistance removing both the phone number and Gmail without relying on the verification code. It is essential to secure my account and prevent further unauthorized access through the added Gmail. Any guidance or solution would be greatly appreciated.

I was a victim of a Facebook hack 2.5 months ago. Someone accessed my account and posted violent content that goes against Facebook's guidelines related to IS and Al Qaeda. As a result, my private and business accounts, along with Instagram, have been blocked. I have attempted to reach out to Facebook to resolve this issue, but it seems like it may take a while for them to respond. I fear that if they only focus on the posted photos, I may never regain access to my accounts. It impacts both my personal life and my business as I heavily rely on Instagram and Facebook to connect with customers. This situation has jeopardized all the hard work I have put into building my company over the years. I am desperate to retrieve my accounts as they contain valuable memories spanning a decade. If anyone has any advice on how I can escalate this with Facebook or if they know any contacts within the company, please reach out to me at [redacted]

Hello, My Facebook account has been locked on June 22, [redacted]. The account is registered to the email address [redacted] Despite several attempts to recover it by sending a copy of my ID card and receiving an email with a code to unlock the account, all efforts have failed. Following the account lock, I changed all related passwords for both the Facebook account and the associated email address. The lock occurred after I clicked on an email from the official Facebook ad team with the sender email address [redacted] I am looking forward to having this issue resolved promptly. Best regards, Sven Hindermann

My Facebook account was recently disabled, possibly due to a mistake or hacking. I cannot request a review because I have reached the maximum limit for SMS code requests and must wait 24 hours to try again. It has been 6 days since my account was locked. I have lost access to two business assets linked to my account: a news personality page and a weather forecasting brand page. My account was disabled shortly after Facebook debited my PayPal for an ad on my weather forecasting page. I have not received an explanation for the disablement. My posts are mainly about weather, Soundgarden, and my cats. I have heavily relied on Facebook professionally and was an early advocate of the platform. Losing my account jeopardizes memories, pictures, contacts, and professional groups. Also, I am currently job searching and my pages were part of my online resume for local news. I've tried contacting Facebook through various channels to no avail. I hope my account can be restored, and I regain access to my business pages. Thank you for any assistance.

A week ago, Facebook prompted me to change my password, which I did. After that, my session expired automatically, so I couldn't access my account anymore. I've been trying to recover it, but the Facebook recovery methods are not helping me because the verification phone number is old, and the email where the verification is sent is not linked to my account, so I can't proceed with the recovery. My email is [redacted] I need my account for work purposes, and I can't create a new account from scratch. The registered number is +[redacted] 93 [redacted] [redacted], which I changed a long time ago. I never thought my account would be hacked. I really need access to it. Thank you.

I'm currently having trouble accessing an old Facebook account as I can't seem to progress past the Login Approval phase. Recently, I was able to regain access to my original email after almost a decade. Since my first Facebook account was associated with this email, I am now attempting to recover it, but I'm encountering difficulties. After changing the password using a Verification Code sent to the old email, I tried to log in, leading me to a "Login Approval Needed" page. Despite submitting my ID twice as requested, the next step is to enter an email address for recovery contact. Regrettably, I haven't received any verification codes through my old email, current one, or an alternative address. Although I received a Verification Code during the password change process, I am now stuck with the Login Approval stage. It's frustrating since I haven't received any communication from Facebook regarding this matter. Any assistance would be greatly appreciated. Thank you in advance and I wish you a wonderful day!

Hello, Facebook community. I recently activated two-factor authentication on my account to enhance security by using Google Authenticator for logins. Unfortunately, I lost my phone three days ago, which had the Google Authenticator app linked to my Facebook. Now, with a new phone, I'm unable to access my account since it requires the one-time code from Google Authenticator. Despite providing personal identification documents like my national ID, school ID, and sports membership card, I'm unable to regain access. My Facebook account holds crucial data, connects me with friends and family, making it imperative to recover. I sincerely request assistance to reclaim my account by verifying my identity through any means necessary. Your prompt action is greatly appreciated.

Hello Facebook Team, I am contacting you because my Facebook account was mistakenly disabled permanently, and it has been almost 2 weeks with only 30 days to resolve this issue. Recently, someone attempted to access my Instagram account, leading to its disabling as well. Despite receiving an email from the Instagram Team, I couldn't submit a Recovery Appeal in time. My Official Facebook account is connected to my Instagram, and its disabling seems to have been a mistake, as I have always adhered to Facebook's community rules by not posting any inappropriate content. My account uses my real name and Date of Birth, as shown on my attached photo ID. I urge you to please help me recover my account, as it holds many precious memories. I have exhausted all other means of contacting your team without success, so I am turning to you as my final hope for assistance in recovering my account. I have also attached my photo ID and a copy of the email notification from Instagram regarding the unauthorized access. Sincerely, Malhan Ach.

Hello, my name is Angelica Balagat, and my Facebook account Aelia Angellika has been disabled after I mistakenly changed my birthday to 9 years old instead of my actual age of 25. This was done in an attempt to disable the message icon on my profile to prevent strangers from contacting me, following advice from YouTube blogs. I did not know that this action would lead to my account being disabled. I am 25 years old and can verify this with a valid ID. I apologize for the mistake and hope you can reinstate my account promptly now that I understand the situation. I kindly request a review of my account and would greatly appreciate it if you could reactivate it soon. Thank you. Best regards, Angelica.

I am having difficulty locating Facebook Marketplace customer care. I attempted to advertise "Facebook Ads Construction & Facebook Ad Creatives Design" on Facebook Marketplace but it was rejected for allegedly violating commerce standards. Can you help me understand the violation and suggest how to proceed? I believe many Facebook users struggle with creating effective advertisements and targeting the right audience, and offering this service would benefit both me and Facebook. Please consider accommodating this type of service. Thank you.

Hello, I was recently notified that you have decided not to close the account of someone using the profile name Smith D. McKinley. I strongly disagree with this decision as the individual is not who they claim to be. The person in the photo is not a member of the US forces, his name is not Smith D. McKinley, and he does not own a cute puppy as depicted. This individual attempted to scam my friend by first building a friendship on Facebook, then requesting to communicate through another platform where the scamming began. After I confronted him about his actions, he changed his profile name and has been unresponsive since. I urge you to thoroughly investigate these fraudulent activities and take appropriate action. Ignoring these issues only enables scammers to continue their deceitful actions. I will escalate this matter if it is not addressed promptly.

My FB account was hacked overnight. The hackers changed the email and contact number. Facebook is offering zero assistance sending verification codes to the hacker's info. There's no chat support, FAQs are unhelpful, and emails go unanswered. It's frustrating how Facebook’s system failed to protect my identity. I'm stuck with no support for a hacked page with changed contact info. I wonder if Facebook will admit failure and just declare my account dead from their neglect. If so, at least I'll have closure. I'm unsure if I'm safe with the account disabled or if I need to take additional steps for my protection.

I recently attempted to update my date of birth on my account due to an initial error, but faced issues when the system only allowed the date to scroll up to [redacted]. I complied with the system's request for a photo ID, but it now claims I am underage based on the birth year issue. Despite emailing Facebook, I keep receiving automated responses that do not address the problem. I even provided my correct birthdate as 02/09/[redacted] and sent my passport for verification. The robotic responses continue, and using the chat feature prompted a request for a credit card. I urgently need access to my account as it contains all my information, and I am willing to provide any necessary proof. Thank you for your assistance.

As a new employee at a local antique shop, I have been tasked with setting up the shop's online presence and optimizing their social media. Recently, I encountered an issue with the owner's Facebook account. After changing the password and facing difficulties logging in, I uninstalled and reinstalled the Facebook app. However, the Facebook Business Page is no longer connected to the account on both the phone and desktop. I can find the page via search but cannot access it under Pages. To rectify this, I attempted to create a Facebook Business Manager account to add myself as an Admin but received a message that the account is not an admin. This situation is new to me, and I am unsure of the next steps to take.

Hello, my personal Facebook account has been hacked. The hacker changed the phone number and password associated with my account. Despite trying my old password, I'm unable to access my account where I've stored important personal data. I am very concerned about this as the information on my account is valuable to me. I kindly request your help in recovering my hacked Facebook account as I have attached my National ID card for verification. My name and date of birth on the card match the details on my Facebook account. Please, help me with this, Facebook Team. Old Facebook Number: [redacted] Old Password: [redacted] Facebook Name: ŝẫĵu ẫcħẫřĵễễ

I accidentally got locked out of my original account a few months ago when I was drinking and due to the Covid situation, I didn't have access to my email for a while. My original account is linked to my house number at [redacted] and an old cell number that ended in 93, which I no longer have or remember. After trying to get information sent to my email, it was mistakenly sent to the old cell number, potentially giving someone else access to my account. I've tried reaching out with emails and submitting my photo ID, but so far, nothing has helped to resolve the issue. I'm feeling very frustrated by this situation and just want to recover my original account. My current cell number is [redacted], and my email linked to the account is [redacted] I currently have a temporary account with the same email provider, but my original account is essential to me. Thank you for your assistance. - Barb Kerns, also known as Sadie Wade/Bubbadean

On October 3rd, [redacted], an incident involving false accusations made by Kylie Anne Gority towards Peter Seidel was reported on the front page of the Altoona Mirror. Gority alleged that Seidel had molested her child, a claim that was proven to be untrue as they had no prior acquaintance. Subsequently, Gority was arrested by the Altoona police on charges of felony intimidation, corruption of minors, and other offenses, though she attempted to evade her guilty plea and is currently a wanted fugitive in Blair County. Seidel revealed that the fabrication stemmed from a dispute with Gority over her company trespassing on his property. Additionally, Gority’s involvement with individuals who defamed Seidel online, such as Chris Irvine and Harry Miller, further exacerbated the situation. Despite legal intervention, defamatory content remained on various online platforms, causing Seidel significant distress and reputational damage in the community. Seidel expressed strong disapproval of misinformation being spread by blogs like Blair County Coalition for Positive Change and Blair County Anonymous and emphasized the need for accountability in online content.

Hello Facebook, I have been facing an issue for quite some time as my Instagram and Facebook accounts have been disabled. After searching for a solution, I received this email. Please re-enable my accounts. Thank you. Account Details: Name: Sriniwas Kumar Sharma User ID: /babui_babu_/ User Link: [redacted] Facebook ID: Sriniwas Kumar Sharma (Babui Babu) Mobile Number: [redacted] Email: [redacted] Your Code: [redacted]

I am trying to recover my disabled Facebook account and enable it. I need assistance on how to go about recovering a disabled Facebook account in [redacted], possibly through friends. I am looking into different ways to recover my account, including without email or phone number. Additionally, I am interested in retrieving a deleted Facebook account or page. I want to avoid my account being disabled in the future by learning about new tricks to keep it safe and avoid lengthy reviewing of information.