Facebook Customer Service Issues

Archive 1264

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1264. It includes a selection of 20 issue(s) reported March 16, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account has been compromised. I am unable to reset my password as my email and phone number are still linked to the account, yet no verification code is being sent when I request a password reset. The hacker is targeting my female friends and family, trying to obtain their personal information. I have taken measures by changing all my passwords and advising my friends to do the same. Despite reaching out to the police and other authorities, I have not received any assistance regarding the recovery of my account. It is frustrating to not get a response and feel helpless in this situation. I have proof of the unauthorized access to my account and need help in resolving this issue promptly.
Reported by GetHuman-elenaaha on Monday, March 16, 2020 3:23 AM
I am having trouble accessing my email and Facebook accounts as I don't remember the login details and the phone number linked to my account is not mine anymore. The device I used to log in is broken, so I am unable to verify my identity. I urgently need to regain access to retrieve vital information and documents stored on my profile and in Messenger. The email associated with my Facebook account is [redacted] under the name Caroline Roland Vaughn. I am currently using [redacted] with the name Caroline Vaughn on Facebook, where I added "Roland" as a nickname. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-kinisonn on Monday, March 16, 2020 8:36 AM
Hello, I need some assistance, please. A few days ago, I shared my views on TikTok and Instagram regarding a discriminatory rule posted in front of Indonesian temples. The rule prohibits menstruating women from entering. I expressed my desire for women to have a choice and challenged the notion of menstrual blood being considered unclean. I aimed to engage in an open discussion rather than spread negativity. However, some devout Indonesian followers took offense, leading to religious extremists attempting to shut down my Instagram account. Unrelated posts on my profile (@nataliamuchova) are being falsely reported, and I am facing threats of violence and harassment. My family is also being targeted, with lies being spread and my professional collaborations jeopardized. Despite apologies, the bullying continues. I am seeking help to safeguard my account against unwarranted removal due to false reports driven by animosity. Thank you, Natalia Muchova.
Reported by GetHuman-natali_m on Monday, March 16, 2020 5:28 PM
The recent suspension on Facebook has become excessive. I was banned for 30 days due to a reply I made to a rude Bernie supporter who was disrespecting Biden. I expressed my democratic voting principle without being offensive. Meanwhile, the platform allows for insults, falsehoods, and hate speech to thrive in the cloak of anonymity. The restriction even affects my ability to use messenger, impacting my communication with friends. It's frustrating how Facebook overlooks harmful activities like Russian disinformation that undermines the integrity of elections. The situation has been a source of disappointment for quite some time. Could you please reconsider my suspension? Thank you.
Reported by GetHuman4475534 on Monday, March 16, 2020 7:20 PM
Since October [redacted], I have consistently posted the same job listing verbatim in Houston, Austin, and Dallas. However, I have recently encountered issues where my posts are being blocked from further submissions. Last week and this week, I experienced a two-day block, which has been frustrating. Although I was able to successfully post again today in these areas, when I attempted to post on a different job board in Houston, I was blocked until 2:04 pm on Wednesday, March 18. I have appealed this block and requested clarification on why my usual job posting, used across multiple boards for six months without issues, is now being flagged. Despite providing my contact information for explanation, the response received seemed dismissive. I am seeking detailed insights into why this specific job posting is now problematic and what measures Facebook intends to take to address this issue.
Reported by GetHuman-fordalli on Monday, March 16, 2020 10:03 PM
While trying to list used clothing on the Marketplace, I encountered an issue with Facebook. It seems my account was compromised, as I am unable to receive the verification code on the phone number listed, which is not mine. Despite providing my passport and ID multiple times, filling out various forms, and exploring help resources, the problem persists. My Facebook account is crucial for staying in touch with family and managing my business page, but the current situation is impacting my ability to connect with loved ones and serve customers. The absence of immediate support is disheartening, especially during such urgent circumstances. I urgently need assistance as my account's security is at risk.
Reported by GetHuman4467688 on Tuesday, March 17, 2020 12:31 AM
My wife's and my account was disabled and hacked while we were asleep. Someone posted things we would never post. My email attached to the account is [redacted] You can reach me at [redacted]. The only way to make this right is to enable our accounts for free. I can't create a new account because Facebook's team banned me for some unknown reason. I want to be unbanned and have my account back the way it was disabled. My wife's email is [redacted] She was also hacked and banned while asleep. She also wants her account enabled for free. We are on the verge of eviction as our families can't contact us since they can't afford phone time. The only solution for us is to have our accounts enabled for free within the next 12 hours. It was taken from us quickly, so we want it fixed quickly for free. We shouldn't have to go through all this trouble while others who are reported don't get banned or disabled, and we don't even know why.
Reported by GetHuman-afeasel on Tuesday, March 17, 2020 3:47 AM
Dear Facebook, My name is igrok igrok Yury Georgievsky, and I reside in Moscow, Russia. I am writing to request your assistance in unlocking my Facebook account. I rely on your platform and am in distress due to this issue. I assure you that I have not engaged in any illegal activities or violated your guidelines. I sincerely apologize if any errors were made, and I assure you that it will not happen again. Recently, I shared some news with a group, and following that, my account was flagged for review. I trust in your ability to address this matter and rectify any misunderstandings promptly. Your help in unlocking my account would be greatly appreciated. Thank you for your attention to this request. Warm regards, igrok Y.
Reported by GetHuman4478299 on Tuesday, March 17, 2020 10:18 AM
On March * ****, when I logged into my Facebook account, the home page displayed only partially without chat or drop-down menus for messages, comments, or logging off. I attempted to create a new profile, but there was an issue with the picture I uploaded, resulting in the suspension of the new account creation. My former email address used for the original account was *****@***.com, and I had to switch ISPs from Bell which led me to change my email to *****@***.com. I contacted Facebook on March * ****, and while my original account home page briefly functioned properly, it then had issues with interaction and post visibility. I seek help from Facebook to adjust my account to operate normally, with full access to features, like reporting problems and interacting smoothly, as of today, March 17, [redacted].
Reported by GetHuman-gdaimoku on Tuesday, March 17, 2020 1:48 PM
I am unable to receive the two-factor authentication code as I can't access my account. Could someone assist me in regaining access to my account? I have been a member since [redacted] with a good standing account. The app is essential for me to socialize and communicate with family members through family pages. I appreciate any help in recovering my account and would like to express my gratitude with a card once I regain access. I miss connecting with my family. My username is Shante Williams with a profile picture of my flat hairstyle in black and white. My main contacts are Randy A Donald, TyTianna Roberts, LeKeiha Roberts, and KiaMara Williams. I can be contacted at [redacted]. It's crucial for me to get back into my account since around 3/10/20. Thank you for your prompt assistance.
Reported by GetHuman4480853 on Tuesday, March 17, 2020 4:39 PM
I am having trouble receiving the two-factor authentication code as I am locked out of my account. I have been a member since [redacted] with a longstanding and active account. This app is vital for me as it's how I stay connected with my family through our family pages. Any assistance in regaining access to my account would be greatly appreciated. My username is Shante Williams. I can be identified in my profile picture with my flat hairstyle, positioned to the side, in black and white. My important contacts include Randy A. Donald, TyTianna Roberts, LeKeiha Roberts, and KiaMara Williams. I have been unable to access my account since approximately 3/10/20. You can reach me at [redacted] or contact me via email at [redacted]. Thank you in advance for your help.
Reported by GetHuman4480853 on Tuesday, March 17, 2020 4:42 PM
I am unable to receive the two-factor authentication code as I can't access my account. Can someone assist me in regaining access? I've been a member since [redacted] with a well-maintained account. This app is essential for connecting with my family members through family pages. I appreciate any help to recover my account and would even send a thank you card. I am missing my family dearly. For assistance, you can contact me at [redacted]. My username is Shante Williams with a flat hair style in the side photo in black and white. My close contacts are Randy A Donald, TyTianna Roberts, LeKeiha Roberts, and KiaMara Williams. Please help urgently as I've been locked out since around 3/10/20. My associated email is williamsshante31[at]yahoo.com. I established two-factor authentication long ago and now unable to receive it. Thank you.
Reported by GetHuman4480853 on Tuesday, March 17, 2020 4:43 PM
Good morning, I would greatly appreciate assistance with verifying my identity to unlock my Instagram account, "iamthtgirlanna_." I suspect my account was phished, leading to its lockout and the need for identity verification. Since signing up, my phone number and email have changed, so I can no longer access the email receiving the verification codes. It is crucial for me to regain access to update my information as I will lose contact with many friends and family. My account is essential for my business page, and without access, I cannot restore it. I have been attempting to recover my account for a little over a month now. My current email is [redacted] and phone number is [redacted]. I am the rightful owner of this account. Thank you, Annalisse Bedward
Reported by GetHuman4482608 on Tuesday, March 17, 2020 8:35 PM
I suspect my account was hacked. Friends called me about new friend requests. I had Office Depot reset my computer. My current Facebook is Sebastian Martinez, but my long-time account is Sammy, account number [redacted] 1941TOMN. I can't log in to Sammy. Sebastian is asking me to friend all my old Sammy friends. Thank you.
Reported by GetHuman4482953 on Tuesday, March 17, 2020 9:29 PM
Name: Naqash Munawar / FB Name: Naqash Raja Date of Birth: 14/02/90 Email: [redacted] Phone: [redacted] My Facebook account, which I've had since [redacted], was hacked a few days ago. I changed my password, removed my old email and phone numbers, and tried to recover my account without success. The hacker has since disabled my account, and I am unable to access it anymore. I've been advised to seek help from the help center, but I can't do so because all my account information has been removed by the hacker. I am feeling helpless and lost as I have many memories attached to that account. I've been struggling to sleep well for the past 4 days, constantly trying to regain access to my account. If anyone can offer assistance, I would greatly appreciate it.
Reported by GetHuman-naqashra on Wednesday, March 18, 2020 12:15 PM
I encountered an issue with my Facebook account that I would like to share. Yesterday, I noticed that my date of birth was incorrect on my profile. I tried to correct it, but encountered an error page during the process. My account shows the first name as Head and last name as Hunter, which is not matching my real name, Gulfam Ekram. This discrepancy is causing problems with the correction process. I request assistance from Facebook to rectify this issue and return everything to normal. If needed, I can provide proof that this account is mine. This Facebook account is linked to my Free Fire account, which holds special significance for me.
Reported by GetHuman4485758 on Wednesday, March 18, 2020 1:08 PM
I created my first Facebook account last year in September to share updates about a project I manage. After creating my initial account with my work email and phone number, I unknowingly violated Facebook's policy by opening a second personal account, resulting in my first account being disabled. Despite my attempts to resolve this through Facebook's support pages and deleting the second account, I have been unsuccessful in recovering my original account. I am eager to have the page from my disabled account transferred to my current active account or have the disabled account restored. I am willing to close the duplicate account to resolve this matter promptly.
Reported by GetHuman-getcconf on Wednesday, March 18, 2020 4:15 PM
Hello, I have a Facebook account under the name Yassine Ben Ali linked to the email [redacted] Unfortunately, I am unable to access my account due to password recovery issues. The email [redacted] is also disabled. After reaching out to Microsoft account customer support, I received a response indicating that there is no record of the Microsoft account [redacted] in their system. They suggested that the account may have been automatically deleted due to inactivity or renamed, making it inaccessible. They advised contacting Facebook Support for assistance with linking my profile to another account to regain access. Please keep in mind that deleted accounts cannot be recovered along with any associated data or files. Moving forward, it was mentioned that the domain of the email account is no longer supported for new registrations. If you need more help, feel free to reply to this message. Best regards, Federica.
Reported by GetHuman-tunisair on Wednesday, March 18, 2020 4:25 PM
Hello Facebook Team, I respectfully want to inform you that my website URL has been blocked on Facebook. The reason given was for sharing the link of my blog post in multiple groups. Shortly after, I received a notification from Facebook stating that I was sharing spam links. Please review my website link below and confirm that it is not a spam website, but rather an educational blog: www.lifetimes.xyz. I am eager to understand why my website was blocked on Facebook, preventing me from sharing links on my pages, groups, and timeline. I assure you that I did not intentionally violate any of your policies. If I unknowingly made a mistake, I sincerely apologize. I kindly request to have my website URL unblocked and the ability to share its links restored. I appreciate the efforts of the Facebook Team in maintaining a safe online environment for everyone. Please unblock my website: www.lifetimes.xyz. Thank you in advance. Hyder
Reported by GetHuman-hyderalm on Wednesday, March 18, 2020 5:13 PM
Hello, I am Ayon from Bangladesh currently studying in Bangalore, India. I am writing on behalf of my friend, Eva, who is facing a serious issue with fake accounts on Facebook. Despite reporting them multiple times, new fake accounts keep appearing and causing trouble, such as someone posting her photos and claiming to be her girlfriend. This has led to unwanted relationships and false information being spread. We have tried to confront the person behind the fake accounts, but they keep deactivating and reactivating them to continue their harmful actions. We are reaching out to Facebook for assistance in identifying and stopping this individual from harassing my friend. Your help in resolving this matter is greatly appreciated. Thank you for taking this matter seriously.
Reported by GetHuman-ayonsark on Wednesday, March 18, 2020 9:04 PM

Help me with my Facebook issue

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