Domino's Pizza Customer Service Issues

I have been a long-time customer of Domino's at store #[redacted] in Hallandale, Florida, and I've noticed a decline in the service quality with each order. Most recently, on 1/10/20, I called in for a pickup order but when my husband arrived at the store after notification that the order was ready, he was told it wasn't ready due to a missing topping. Despite being promised a 50% discount by the assistant manager, Carlos, the final price didn't reflect that discount, leading to confusion and frustration for me. When I later called to discuss the issue with Carlos, he was unprofessional and dismissive, ultimately canceling my order without my consent. This experience, along with the general chaos in the store with loud music, employees on their phones, and unprofessional behavior, has left me very disappointed. I believe further investigation into the management and operations of this store is warranted.

I placed an order at the Lexington Ave pizza place in Mansfield, Ohio, just before 7 pm. After some difficulties, I thought the order was sorted. While waiting for the delivery, I quickly gave the kids a shower. Nearly an hour passed, and it dawned on me that my order hadn't arrived. Upon checking, I found a missed call. I had ordered a philly steak sub and bread, planning to get extra sauce for delivery. When I called back, I spoke to a young-sounding person who informed me the price had increased. Requesting to speak to a manager due to the delay and pricing disagreement, I eventually got the food at the original price, but not without hassle. Displeased with the service and how the situation was handled, I ended up with grilled cheese and tomato soup instead. Disappointed and frustrated with the experience.

I recently contacted your store in Hollywood, FL, [redacted] on Hollywood Blvd regarding a special offer that was not honored. The price I was quoted over the phone was higher than the advertised TV price, which has been a recurring issue whenever I call. Just a week ago, the special was not recognized by the staff, creating a frustrating experience. As a long-time customer since the 70s from your Coral Gables location, I have switched to purchasing from Papa John's for now, even though I prefer Domino's. I hope that you can address this discrepancy and honor the specials as advertised. I look forward to resolving this matter and enjoying pizzas from your store. Thank you, John L., at [redacted] Hollywood Blvd., Apt #10, Hollywood, FL [redacted].

I visited the Domino's in Woodville, Ohio, and ordered a large pizza with chicken, beef, and extra cheese. I specifically asked Jeremiah to ensure it wasn't overcooked and inquired about the thickest dough available, to which he said handmade crust. However, when I received the pizza, the crust was incredibly thin, and there were very few toppings. When I tried to complain, Jeremiah, who seemed to be in charge, dismissed my concerns and refused to replace the pizza. His lack of concern and unhelpful attitude were disappointing, especially considering Domino's guarantee. I have a photo of the unsatisfactory pizza and am requesting a replacement pizza, a 2-liter drink, and action to address Jeremiah's poor customer service. If this matter isn't resolved, I will have no choice but to share my experience with others.

During my last two delivery orders from the Steamboat Springs, Colorado store, I encountered several issues. The pizza arrived over 30-40 minutes late and cold, even though I live nearby. The drivers, one a teenage boy and the other an older man named Robert, smelled strongly of cigarette smoke, affecting the taste of the pizza. I suspected Robert was driving under the influence due to his glassy/bloodshot eyes, slurred speech, and stumbling. When I asked to cancel my order, Robert argued with me, and the manager was unhelpful, hanging up on me and asking me to call back later. Due to these experiences, I have decided to stop ordering from this Domino's location and will be switching to support local pizza shops instead. I will be deleting the Domino's app from my phone promptly.

Hello Team, I recently ordered a pizza from your delivery app with the expectation that it would be delivered hot, as indicated in the description. However, my order arrived after 1 hour and 20 minutes. Upon speaking with the driver, I was informed that due to rain at 9 pm, orders were delayed. The driver contacted me at 10:25 pm and mentioned having over 10 pending deliveries, resulting in a further 20-minute delay. By the time I received my order at 10:50 pm, it was no longer in an edible condition. Therefore, I am requesting a refund for the unsatisfactory service provided. Details: Name: Mandy S. Contact Number: [redacted]

On January 12, [redacted], between 7:30 pm and 8 pm, a delivery driver arrived at my home with rap music playing loudly. Unaware that my husband had ordered a pizza earlier, I initially turned the driver away. Despite this, the driver returned after a few minutes and became confrontational, demanding if I wanted the pizza. When I refused and asked him to leave, he used profanity, leading to a heated exchange. After waking my husband, who confirmed the order had been placed hours ago and unsuccessfully canceled, the driver still insisted on delivering. Even though my complaint to the store the same night went unanswered, I followed up the next day. The manager was aware of the incident but lacked empathy. Contacting corporate provided no resolution, as the representative, Mike, dismissed my concerns and abruptly ended the call without addressing the driver's unprofessional behavior.

I recently placed an order at Domino's store #[redacted] in West Chester. The cashier took my order, my address, and charged my card. Shortly after, I received a call from the manager, Josh, who informed me that my order was cancelled, the transaction voided, and it would take 3 business days to refund my card. Despite being just 7 minutes away, there was no prior notification. When I inquired why the cashier didn't know, Josh was dismissive. He even directed me to file a complaint online, stating it would come back to him anyway. I was disappointed by the lack of empathy and the missed opportunity for a courtesy call offering alternatives given the store's mistake.

Hello, I had a friend over to watch the AFC game yesterday, and we decided to order pizza. My friend wanted a medium pepperoni pizza, and I wanted one with pepperoni and mushrooms. I placed the order at store #[redacted] in Plantation, Florida, for pick up since it was the quickest option. However, when I got to the store, they couldn't find my order without the order number ([redacted]). After some back and forth, I was informed they were out of pepperoni and redirected me to another store 9 miles away. This process took about 20 to 30 minutes. At the University store, again they couldn't find my order without the number. I ended up having to pay again despite already paying with PayPal. After more confusion, delays, and extra miles, I got home to discover one of the pizzas was cheese, not what I ordered. When I contacted the store manager, there was a dispute over my order. The whole ordeal was frustrating, and I was not satisfied with the customer service received. I will be seeking a refund and hope to resolve the issue with the other store soon. Thank you.

I am filing this complaint as the issue remains unresolved. We experienced a delayed Christmas and decided to order from Dominos. My daughter's partner placed the order which was for the Coupon Special including 2 Medium 1-Topping Pizzas, Parm Bread Bites, Cinnamon Twists, and a 2-liter beverage for $19.99. Additionally, we ordered an extra 2-liter soda, one extra topping on each pizza (as conveyed the cost was $0.78 each), and an extra single-topping pizza for $5.99. The order was placed over the phone for delivery and paid for with my Visa Debit card. Upon delivery, we only received 2 pizzas, bread bites, twists, and a 1-liter soda. It was mentioned that the extra topping was $0.78, but upon clarification, it turned out to be $1.50. Following our third call to address the missing items, the employee handling the complaint displayed an attitude and falsely claimed to be the manager. Discrepancies in the order cost, incorrect beverages delivered, and an omitted third pizza were observed. The manager's confrontational behavior was particularly disappointing. Despite a distracted holiday season, the lack of efficient service and professionalism was unacceptable. The delivery person was the sole individual who recognized the errors and tried to rectify them, for which he deserves credit.

I have been facing recurring issues with my orders. Despite contacting the customer service number, the calls keep getting disconnected. I am frustrated by the lack of assistance, making me believe there might be a wider issue with Domino's. My orders are simple, yet they are consistently incorrect. Moreover, I encounter an unpleasant attitude when reaching out for help, even though I am polite. When I try to address these problems, I am ignored. It seems like the staff are unwilling to do their job and engage with customers properly. I have evidence of these encounters but have not received satisfactory resolutions.

I recently visited your store at [redacted] North Fwy, Fort Worth TX [redacted]. Upon entering, I placed an order for 3 medium pizzas and was charged $43. While waiting, I checked online and found the same order $13 cheaper. When I inquired about matching the online price, I was told it was already paid for. I am disappointed by the service I received during this visit. It would have been appreciated if coupons were offered at the point of sale or if the discrepancy in pricing was addressed more effectively. I hope for a swift resolution to this matter. Thank you, Brad B.

For months now, my app has been rejecting my debit card with an error message about payment processing. The store, which sadly doesn't award rewards points, claims my zip code is invalid when it's not. My bank confirms the transactions but Dominos fails to take the money for some reason. It's frustrating that I can't speak to a live person. After a struggle to find the customer service number and verify their hours, I discovered they're closed. Missing out on a free pizza due to unreceived rewards points is disheartening. This ongoing problem needs fixing promptly. If not resolved within a week, I'm considering switching to a competitor. The lack of customer service has been disappointing.

On January 19th, I placed an order at Santa Cruz Del Monte store in Estado de Mexico at 14:51 using the app. After noticing that the app showed my order as delivered, I called the store. They claimed it was delivered, but when I spoke to the delivery person, he insisted he had already delivered it 10 minutes before. Domino's expects customers to resolve this kind of situation themselves. I believe that when such issues arise, the company should take action to meet customer needs. It is essential to handle complaints promptly to maintain customer satisfaction. Best, Edson

I made an online order using the Domino's app. I was tracking my order, but the tracker showed it was delivered when I hadn't received anything. I called the store and they mentioned they were busy, and the tracker isn't always accurate during peak times. After checking, the store informed me that the driver had just left. It took my order 2 hours to arrive, and I was disappointed they didn't call or message about the delay. When I called the store to speak to a manager, they mentioned they were short-staffed and blamed the delay on that. The manager wasn't receptive to my concerns and even directed me to the tracker helpline for any issues. As a regular customer, I rarely complain, but this experience was unacceptable. The lack of care or apology from the staff, especially the manager, was disheartening.

On January 17, [redacted], I contacted Dominos located at [redacted] N Broad St, Philadelphia, PA [redacted] at 5:12 pm to inquire about delivery to my husband's current residence. I spoke with employee RICO, who confirmed they do deliver to the facility. I placed an order through the Dominos app around 5:15-5:20 pm. Despite a confirmation that the food was delivered at 5:55 pm, there were issues. Calls to Dominos revealed different information about the status of the order. The service received from employees like RODNEY and JAY was lacking in professionalism. Eventually, after multiple calls, the order was canceled and remade, resulting in a delivery around 10:45 pm. The experience led to unexpected charges on my credit card for each call made, totaling $23.31 on top of the food cost of $34.19. I am still awaiting the refund promised by manager ROBERT. This unacceptable and unprofessional conduct has prompted me to request compensation, including Dominos gift cards, for the inconvenience and financial loss incurred. I hope for a better service experience in the future and will consider ordering from a different Dominos location.

I placed a carryout order at the Brownsville, Tennessee store and was informed it would be ready in 15 to 20 minutes. However, upon my arrival, I was told that my pizza had been given to someone else by mistake. After a 15-minute wait, I finally received my pizza. When I asked for it to be cooked a bit longer, an employee defensively stated that there was nothing wrong with the pizza. I insisted it needed more cooking time, and another employee named Joe agreed. Joe kindly offered to put the pizza back in the oven as I requested. Despite Joe's helpfulness, the manager and the employee who argued with me displayed poor customer service. When I requested the owner's contact information, the manager refused and sided with the employee who was confrontational. I am disappointed with the service I received and believe that both the manager and the unhelpful employee should be fired due to their handling of the situation. The incident occurred at the Brownsville, Tennessee store at approximately 6:25 p.m. on 01/21/[redacted].

I recently ordered a bread bowl (Alfredo) online. Unfortunately, the delivery person left before I could answer the door. After a mix-up, I finally received my order, but it was unappetizing - the food smelled strange, was undercooked, and the meat was cold. When I tried to contact the store about the issue, they were unresponsive. After taking a few bites, I experienced severe stomach pain. This experience has made me hesitant to order from this Domino's branch again.

My order was delayed by over an hour and a half, and when the pizza finally arrived, it was cold and barely edible. The cheese wouldn't even pull apart because it was so cold. I called the store and spoke to the manager on duty, who said they would log the complaint in the system for a replacement order. After a month, I called back to reorder, only to have a different person claiming to be the manager be rude and unprofessional. She mentioned that only one pizza was noted in the system for a replacement, not the entire order. When I asked her to check with the previous manager, she refused, stating it wasn't her responsibility. I've never felt so disrespected and let down by a company. I've tried calling the customer service number listed online for the past two weeks, but every time I'm put on hold for 15 minutes before the call disconnects. I really hope someone can contact me to address this issue.

I visited Domino's in Brooklyn (Brownsville) on Pitkin Ave. I ordered Philly steak and BBQ wings but received hot wings instead, which I cannot eat due to spiciness. When I called, they were unhelpful, and a manager named Abdul told me to come back to swap the order, refusing delivery. I have children at home and didn't want to leave them alone. I've repeated my order multiple times, and this mistake is unacceptable. I request a refund. Thank you.