Debenhams Customer Service Issues

A parcel was mistakenly delivered to your address, Unit 3, Widow Hill Road, Heaseandford Industrial Estate, BB10 2BQ, by Hermes on Thursday, 12/8 at 5:47 pm. The parcel was intended for House of Fraser, not Debenhams, as a wrong label was printed. Despite House of Fraser denying responsibility and advising me to contact you for the return, I have yet to receive a response after emailing customer services last week. The parcel contains a pair of Supaga trainers with the original invoice bearing my details. I kindly request the parcel be redirected to me so I can return it to House of Fraser for a refund. The Hermes tracking number for reference is HOITFD[redacted]. I understand your company handles numerous returns, but I hope there is a system in place to assist with such situations. Your help in returning the parcel promptly would be greatly appreciated. Thank you. Regards, Eugenia B. [redacted].

Hello, I made two separate online orders with items from Regatta and Boohoo. When I try to return them using an email address to receive a returns voucher, the email address starting with http related to Regatta is being rejected. I am concerned as the total value of the goods is over £[redacted], and I fear I may miss the 14-day returns deadline. Please assist me. You can reach me at +[redacted]56 or email me at either [redacted] or [redacted] Thank you.

I placed an order on Tuesday night at 10:17 p.m. for next day delivery and I still have not received it. Order Number: DUX[redacted]58 I am very disappointed in your service. It has caused me a lot of stress. I ordered it specifically for next day delivery, otherwise, I would not have. I have received five emails from you saying it is on its way, but there is still nothing.

I recently bought an item online that was not suitable for me. After receiving instructions on how to return it to various addresses, I diligently followed the steps. However, I am now in the frustrating position of continuously messaging on Messenger to inquire about my refund, which adds up to nearly £[redacted]. Though I was told the refund would be processed today, it hasn't appeared yet. This amount means a lot to me, and I have provided evidence of postage and proof of the item's return. I am eagerly waiting for the refund, as suggested in your link. Unfortunately, trying to call Debenhams using the provided phone number was unsuccessful as it is no longer in service.

I purchased pyjamas from Dorothy Perkins online via Debenhams. Upon delivery, the pyjama bottoms were missing from the 2-piece set I ordered (AQQ16356-[redacted]-56). I will be returning the incomplete pyjama top and the unicorn land cushion (HDD00232-[redacted]-56) as it is too small. My order number for both items is DUX[redacted]7. I am Mrs. Beaumont, please contact me at [redacted] or [redacted]8. I am disappointed with the products and the inadequate packaging. I would like a refund for both items. There were no sales receipts, return instructions, or labels included in the packages. The service provided has been very poor.

I would like to return items totaling £77.89 that were deducted from my account on July 29th. I received the statement and noticed the items were not suitable for me at the age of 73; they were intended for younger customers. I have responded to you multiple times, returned the items, and provided proof. I am still awaiting the refund, which is unacceptable as a pensioner. The money was debited swiftly, but the refund has not been processed yet. I hope to hear from you soon, as I am adamant about getting my hard-earned money back. Regards, M. Stafford 7 Lyn Ways, Hemel Hempstead, Herts, HP1 3PL

My name is Ugochi Okoro, and I reside in Douala, Cameroon. I received some clothes purchased from Debenhams in the UK through a friend, but a few items didn't fit me. I am unable to meet the 28-day return deadline due to my location. My friend will be back in the UK in November, and I plan to return the items then. I kindly request an extension for the return deadline until the 30th of November. Below are the details of the items to be returned and the original delivery address: Recipient: Josephine Monangai, 58 Sandringham Close, Enfield. EN1 3JH. Tel: [redacted] [redacted] [redacted] 1. Karen Millen Forever Dress - Rust/Size 12 (I would like to exchange for a Size 14) 2. Dorothy Perkins Petite Black And Purple Flower Shirt Dress - Size 14 (I would like to exchange for a Size 12) 3. Warehouse Short Sleeve Utility Shirt Dress - Burgundy/Size 12 Thank you.

Dear Sandra, Thank you for your recent order. Your order number is [redacted]54. Please find your Order Summary below. There is a chance you may receive your items in multiple deliveries. We will notify you once your item(s) are on their way. Thank you, The Debenhams Team **Order Summary** Threadbare Black 'Gipton' Longline Padded Jacket - Color: Black - Size: M - Estimated delivery by 21st November - Quantity: 1 - Price: £52.00 **Summary** - Subtotal: £52.00 - Total delivery charges: FREE - Total: £52.00 **Order Information** **Delivery Information** - Mrs. Sandra Hill - 4 Trehearn Road - Droitwich, United Kingdom, WR9 8PT **Payment Information** - Payment method: Credit card - Card number: ************[redacted] - Expiry date: 10/[redacted] - Amount: £52.00 I regret to inform you that the item was returned by Hermes as it was unsuitable for my grandson. I kindly request your assistance in looking into this matter. Apologies for any inconvenience caused.

Subject: Request for Replacement or Refund of Faulty Leather Chelsea Boots Dear team, I am reaching out regarding a recent purchase I made of the Leather Chelsea Boot in BLACK, size 5, for my 12-year-old daughter. Unfortunately, after just a few days of wear, a metal piece has appeared on the heel, causing discomfort and pain for my daughter. I have attached photos for your reference, specifically the 3rd and 4th images. I am seeking a replacement for the faulty item or a similar model of leather shoes in size 5. If this is not possible, I would like to request a refund. Could you please provide assistance with this matter promptly, as the weather is turning cold, and my daughter is in need of suitable footwear? If there is a contact phone number I could reach out to, kindly provide that information as well. Thank you for your attention to this issue. I have already returned the faulty shoes but have not received any communication since then. Sincerely, Cristina D.

The returns process is overly complex. I selected In Post but got confused when it requested two labels when I only received one. Since each dress has a different number, I can't comply. It would have been easier to use a courier or post office for returns. Unfortunately, the system didn't allow me to switch methods after selecting one. Now I have to drive to a location and use a locker to post my items. Despite the inconvenience, I'll be placing both dresses in the same bag to avoid further issues. My order number is DUX[redacted]00, and I am returning two out of the four dresses: AAA05418-[redacted]-30 and AAA04877-[redacted]-18.

Hello, I received my order with the slippers, but unfortunately, the two jumpers I ordered were missing. The order was charged £61.00, and I am still awaiting the delivery of the jumpers. Please assist me promptly in resolving this issue. Thank you. J. Baillet

Hello, I recently received my order from Debenhams, which only included the slippers priced at £12.00. However, I also ordered 2 jumpers under the same order number DUX[redacted]42 for a total of £61.00 on November 23rd. To my disappointment, the jumpers were not included in the delivery. I would appreciate it if you could look into this matter and provide me with an update as soon as possible. Thank you. J.B. Sent from Yahoo Mail for Android

I recently had a missed delivery of a parcel I ordered from your company. This occurred over a week ago. Hermes is the delivery company handling the shipment, and they have always successfully delivered in the past as I have provided a safe place for the parcels. I have been unsuccessful in my attempts to rearrange delivery with them. Could you please help me track down this parcel? The order number from your company is DUXOO[redacted], and the tracking number from Hermes is TOOIHAOO[redacted]8. Thank you, A. Trump.

I made a purchase a week ago and have not received my order yet. The website mentioned a 5-day delivery timeframe, but I have not heard anything from the delivery company. The payment was deducted from my account immediately. The customer reference number I have is Duxoo[redacted]. However, when I attempt to track my order with this number, it's not being recognized. I have sent two emails but have not received a response. I have informed them that I will wait until Monday for a reply; otherwise, I will request a refund. I am worried that this might be a scam. I am unsure if I will hear back from them. I have a gut feeling about this situation and will avoid doing business with them in the future.

I ordered Burton moccasins at a 50% discount but was charged £17.50 instead of £12.50. Unfortunately, I no longer have the order number as it was a gift for my husband. Despite reaching out with complaints, I was asked for a screenshot that I had already deleted. After numerous attempts to resolve this via Twitter and email, it remains unresolved. I now wish to return the item due to the overcharge. To do so, I need the order number from the missing invoice. Disappointed by the poor customer service, I am disheartened as a repeat customer. I had to check out as a guest since my email address wasn't recognized, and even the request for a password reset wasn't successful. I intend to return the item and cease future purchases from Debenhams.

I am seeking help regarding my order DUX[redacted]35 with next-day delivery. On Saturday, December 4th, Hermes notified me that my parcel was out for delivery, but later I received an email informing me that it could not be delivered and that I would receive an update on its progress. Unfortunately, I have not received any updates since then. When trying to contact Hermes via their live chat, the system does not recognize my tracking number even though I have double-checked it. Additionally, the automated phone system does not accept my tracking number to reach an operator. I am hoping someone can assist me with this issue.

I recently received my order but unfortunately, a boohoo green v-necked space-dyed jumper is missing from it. I have checked my account, but there is no record of this item. I would appreciate it if you could refund the £14 I paid for the missing jumper. My name is Charlotte Turnbull, and my address is 8 Hanover Close, Dumfries DG20HD. Thank you in advance for your assistance.

I used Hermes to return two items on 27/11/21. One item, a Flower Intarsia Jumper (£25) Order Number DUX[redacted]67 using a Debenhams label, has been received by you on 29/11/21, and I have been refunded. The other item I returned was a Tall Pop Paisley Button Through Midi Dress (£19.50) under Order No. DUX[redacted]47 reference AYY10359-[redacted]-20. I had difficulty printing a Debenhams return label, so I used a free Debenhams Hermes return label from the Hermes site. I included a copy of the Debenhams Order Confirmation email in the package for clarity. Both packages were dropped off at the Hermes parcel shop on the same day. The Hermes reference numbers are HOITFD[redacted] (received) and HOITFF[redacted], which is still in transit. I kindly request an investigation on your end to locate the second package. Thank you for your assistance. Looking forward to your response. Appreciate your help. Rosemary H.

I have received a faulty item, the top of the left sleeve has loose stitching on the Helfa' Insulated Baffled Jacket I ordered. My Order Number is DUX[redacted]02, placed on 28/11/[redacted] for a Brown XXXL jacket priced at £20 with free delivery. I noticed the price has increased to £29.95 since my purchase. Despite being told replacement isn't an option and I'd need to reorder, I feel entitled to a replacement based on your Returns policy. Unfortunately, my emails through the website and customer service address have gone unanswered. I hope someone at Debenhams customer services can address my complaint promptly. I look forward to a resolution soon. Regards, M.L.

While shopping at Debenhams online, I encountered an issue with logging in due to incorrect email or password. Upon attempting to reset the password, I did not receive an email for the password reset. To resolve this, I proceeded to create a new account and changed my password successfully, allowing me to place my order. Despite having unlimited delivery, I noticed I was being charged £3.99 for delivery on a jumper priced at £8.00 during a subsequent order. I managed to resolve this by using a free delivery code, but I am confused why I was initially charged delivery. Could you please verify my unlimited delivery status and address the delivery charge discrepancy on Order No. DUX[redacted]73?