Comcast Customer Service Issues

At [redacted] NE 139th Street in Vancouver, WA, specifically at the Highland Hills apartment complex, there is a common problem with slow internet service that affects many residents. Paul C. contacted Xfinity and was informed that the issue is due to heavy corrosion in the junction boxes outside the building. A formal complaint from multiple residents may help expedite the resolution. Aiden R. also experiences significantly slower speeds than what his plan promises, alongside frequent internet disruptions. All Highland Hills residents using Xfinity services are concerned and eager for a prompt solution to this ongoing problem to ensure reliable internet access without interruptions.

On June 30, we reached out to Xfinity to get gigabit service installed after setting up a cable line from their pedestal to our home modem. However, since then, we have faced various issues with the construction team failing to add our address to the system. Despite multiple agents confirming our setup is ready, the delay persists as the construction team has not updated our address, causing a month-long wait with no service. I have all necessary details and a ticket number ready for any agent who can provide an update and help escalate the issue. We are considering other providers like HughesNet, Starlink, or Verizon if Xfinity cannot resolve the delay promptly. Your assistance is appreciated.

I contacted Xfinity to transfer my service to a new address. I was scheduled for a technician to set up my internet on August 5th, but no one showed up. When I called, I was informed I had to set it up myself. On the same day, I called again to request assistance, and although I was given a time slot from 8:00 to 10:00 this morning for someone to come, no technician arrived. After contacting them once more, I was told there was no appointment scheduled. Despite explaining my urgent need for internet due to having children in school, the earliest available slot given to me was on the 16th. I expressed my frustration to the representative, urging for a resolution immediately. I provided a reference number from a previous call, but it was not in their system. I insist on a resolution promptly as I am exhausted from the back and forth. My contact number is [redacted].

I am frustrated by the cable company's actions. They cut off my service even though I paid my bill on the 5th, not on the 12th as they claim. The fact that they are the most expensive utility service and still the first one to disconnect is unbelievable. Despite receiving a payment confirmation on the 5th, they shut my cable off. It's unacceptable that they are unreachable, and I feel cheated. The funds were deducted from my account, yet the service remains inactive. I did not schedule any payment for the 12th, and I demand that they reinstate my service immediately since I paid on time.

I recently discovered an account in collections status when reviewing my credit report. The amount owed is from a collections agency, with Comcast listed as the original creditor. I have not received any bills or notices regarding this charge and would like to verify the address associated with the account and the timeframe in question. I suspect the bill may be related to a property my spouse and I shared from April [redacted] to October [redacted], during which time my spouse continued living at the residence until February [redacted]. I have raised this issue during divorce mediation, as I believe the charges may pertain to the period post my occupancy or equipment my ex did not return upon vacating the property. I have identified the account number as [redacted][redacted] but lack further details. There is a possibility the account pertains to an apartment I resided in from October [redacted] to October [redacted], and I am willing to address it if bills were not forwarded after my relocation. Any assistance you can offer would be greatly appreciated.

Recently, I received communication from individuals claiming affiliation with Comcast's refund and IT department. Initially, they indicated they would issue a $[redacted] refund for my faulty router service over the past three months. However, instead of the expected amount, they mistakenly deposited $[redacted] into my account. This led to a series of transactions where I had to withdraw $[redacted], with the remaining balance being put on hold to prevent interest charges. The process repeated, resulting in me having to withdraw $[redacted] twice due to alleged delivery issues and involvement of the Social Security Administration. As a result, I am currently out $12,[redacted]. Despite their claims of being Comcast employees, I am struggling to reclaim my funds. The names provided are Roger Rivera, with Employee ID: COM1994 and Badge ID: [redacted]2, and Kevin White from the refunds department.

I purchased a Comcast Voice Cable Modem and had it provisioned by Comcast on August 8th. Both our Internet and landline are working correctly. I contacted Comcast on August 9th to add Voice to our current package and port our landline from AT&T. We were informed the phone would be operational by August 11th. Unfortunately, the phone was not working on August 11th. There is no dial tone, and callers are informed that the phone is not in service. Getting through to a human at Comcast has been challenging. My wife spent hours navigating the automated system but managed to schedule a technician to come on August 12th between 3-5 PM EST. As our services were functioning before adding the phone, the issue seems to be related to Comcast since nothing else has changed except for the phone addition.

I am requesting a credit for the internet connection issues I experienced from Monday 8/9 to Tuesday 8/11, [redacted]. I encountered these problems when I replaced my old modem router with new equipment: a Motorola Modem-Model MB7621 and TP-Link Wireless Router-Archer A8. Despite having occasional problems before, my connection was generally working well. However, after the equipment swap, I had either no connection or a slow and intermittent one. A Comcast technician who visited on Aug 10 mentioned a faulty "tap" and said he would create a follow-up ticket. Unfortunately, the provided phone number did not work when I tried calling it the next day. When I inquired about this on Aug 11, there was no record of it on my account. I have another technician scheduled to come on Sunday, Aug 15, between 3-5 PM. In the meantime, I have replaced my equipment again with a Motorola Modem/Router MG7700, which seems to have resolved the connection problem, although my speeds are still below the [redacted] Mbps in my current plan with occasional fluctuations. I am simply seeking credit for at least the two days when I had no functional internet. Thank you for your assistance.

I have been charged for HBO, and my bill shows that I should have access to HBO Max, but I cannot seem to get it to work. Despite several attempts to set it up and successfully completing the steps with verification codes, I keep encountering an error message when trying to link the account. It seems the best solution after spending a lot of time on this issue is to remove HBO Max from my Xfinity bill. I will look into getting HBO Max from a different provider as I start transitioning my TV and internet services to other companies. Thank you. Brian F. Account is under Libby F. (spouse)

I contacted customer service at the beginning of August to schedule my disconnect for the 31st. However, my service was cut off early (August 13th). I reached out to the xfinity assistant to fix the problem, but it was not resolved. A human representative said they couldn't help without me signing a new agreement. I asked for a supervisor and was connected to Vikas, who also required a new agreement. I explained that the agreement had minimum service commitments and requested one showing my commitment ending by August 31st, [redacted]. Vikas refused to help, and when I asked to speak to their supervisor, they abruptly ended the chat. I just want Xfinity to restore my service since I've already spent nearly 2 hours trying to resolve this issue.

I've been facing an ongoing streaming issue with Comcast for over two months. Despite repeated attempts, I haven't been able to resolve the error message on my own. The phone menu system is frustrating, leading me in circles until I finally reach a representative who then redirects me to the second level of tech support. Two technician visits resulted in the replacement of old outside cables, but the error persists. The problem includes sound cutting out, freezing, the screen going black, followed by the recurring error message. Upon restarting, all streaming services return to their home page and don't save my progress. Frustrated, I tried to cancel my subscription only to find out that Comcast is the sole internet provider in my area due to an arrangement with AT&T. Comcast ultimately canceled my request, leaving me feeling trapped. It's disheartening to deal with these issues, but I'm trying to stay positive amidst the challenges.

I was moved to a one-year agreement with Comcast without my permission, set to expire in [redacted]. I will not tolerate this. If this issue is not resolved by August 31, [redacted], I will cancel all services and refuse to pay any early termination fees. My bill has increased by over $20 due to this sneaky tactic, and I will not stand for it. This practice of squeezing more money out of me will not succeed. Fix this issue with no excuses.

We have encountered multiple instances of our email accounts being compromised, specifically with unauthorized auto-forwarding set up in our Comcast Mail settings. The first incident resulted in the deletion of all our emails, requiring a restoration process that was quite cumbersome. Despite changing our password four times, the issue persists, causing significant frustration. As a preventive measure, we attempted to create our own auto-forwarding rule to our email address, but even Comcast suggested this would work to no avail. We currently utilize third-party software with Outlook and are reluctant to switch to a non-Comcast email for enhanced security. The most recent breach occurred during late hours, complicating detection. It seems imperative for Comcast to address these security breaches promptly, given that the unauthorized forwarding occurs on their servers. Any advice or insights on this matter would be greatly appreciated. Thank you.

For the past two months, we've been facing intermittent Wi-Fi outages at unpredictable times throughout the day, including early mornings and late nights. Despite no external factors like weather affecting it, the issue persists. I've reached out to customer service multiple times, spending hours on calls with different representatives, yet the problem remains unresolved. Even after Xfinity attempted modem restarts, the outages persisted, leading me to contact the manufacturers of our devices, who suggested the issue lies with our service provider. The frustration has grown to the point where I'm considering switching providers after being with Comcast/Xfinity since [redacted]. We upgraded our internet speed from 50 to [redacted] MBPS hoping it would help, and while the outages have stopped since then, a new problem of extended buffering on all devices has emerged. Previously, we could connect all devices to 5G, reserving 2G for guest access, but now older devices can only connect to the standard network, causing significant buffering delays. I expect Comcast/Xfinity to address and compensate for the service disruptions on our bill, as we've only had internet access for half of the month. I urgently require assistance from a live representative to restore our internet to its previous reliable state. I prefer communication via email, but am willing to speak on the phone if necessary. Thank you in advance, Debra L.

My home Internet has been compromised by an individual named Ryan Robarge from Springville, Utah, who is using a Mac OS X Computer. This device should not have access to our Xfinity account. Ryan is utilizing the Xfinity remote with voice command to breach our accounts. I, Bambi Campbell, oversee the entire account held under Marcia Breckenridge's name. Our contact number is [redacted], and the address affected is [redacted] E [redacted] N Provo, Utah [redacted]. Ryan has restricted my iPhone 12 mini and tampered with my Comcast email, forwarding it to his email address: [redacted] I have been unable to access my email since changing my phone number months ago. Furthermore, I am unable to update my password to log into my email account or any Comcast apps from the Apple App Store that I regularly use. When you notice any recent account activity, it is Ryan logging in. I urgently require assistance with this prolonged security breach. Despite having multiple Xfinity services, the lack of help from Xfinity may result in us terminating our subscription.

Hello Get Human, I kindly request for this email to be forwarded to Comcast Human Resources. I am reaching out not regarding products or services, but about the importance of Covid-19 vaccinations in protecting individuals. With the FDA's full approval of the Pfizer vaccine and potential approval for Moderna, I urge Comcast to consider mandating vaccinations for all employees, following the lead of other responsible organizations. This step is crucial not only for societal responsibility but also for financial protection. Considering Comcast's provision of health insurance, the financial burden of hospitalized employees due to Covid-19 can be significant. By implementing a vaccination requirement, Comcast can contribute to the collective fight against the pandemic and safeguard its financial well-being. Thank you, J.A. Waters

I contacted on August 16, [redacted], about a bill related to account [redacted][redacted]. The representative closed my account as I moved out of [redacted] 128th PL SE, Auburn at the end of July. The last day I used Comcast in the house was July 31, [redacted]. The representative, after consulting the supervisor, agreed to waive the $[redacted].00 fee. I was informed that $77.96 was all I needed to pay to settle and close the account. Upon leaving, I stayed in hotels for two nights before permanently relocating to Peoria, IL on August 2nd. My ex-husband, T.B. Jr., took over payments starting from August 1st at the Auburn address. For any outstanding balance from August 1st, please contact him at [redacted] or [redacted], as he had to open a new Comcast account on August 5th. The account is closed, and there should be no further bills under my name. Thank you for your assistance.

When I relocated my service, I noticed a significant drop in download speed from 16-18 to around 2. Comcast's solution was to purchase a new modem, which I disagreed with. I cancelled my service and later discovered that other residents in my building are achieving speeds of 35+ using Comcast. Despite my modem being newer than my neighbor's, the disparity in speed persists. I would like a technician to inspect the lines and equipment to ensure that the actual speed matches the advertised specifications before reactivating my account for reliable service.

At some point this year, Comcast discontinued my landline without my knowledge, as it is not reflected in my statements. Since [redacted], they have been providing my landline after porting my number from Verizon. I attempted to contact the [redacted] number, but it appears to only handle cell phones. My landline number is [redacted]. The issue came to light when friends mentioned leaving voicemails that I had not received. I am looking to have my landline service reinstated.

On June 21, [redacted], I contacted Comcast and spoke with Chris to request the cancellation of my service. I have been a loyal Comcast customer for many years and have always paid my bills promptly. However, in recent years, they have continuously attempted to raise my fees through various schemes. I recently learned about a neighbor whose deceased father's bill skyrocketed to $[redacted] per month without warning, leaving his son shocked and upset. As a retired firefighter dealing with disabilities and chronic pain, it took me a few weeks to disconnect my Comcast equipment and return it to their office. To my dismay, I was told I owed over $[redacted] due to non-payment after they claimed to have canceled my service, despite my initial request on 6/21. This frustrating exchange solidified my belief that Comcast is indeed one of the worst companies out there. It is disheartening to think they may be deliberately taking advantage of elderly and disabled individuals for financial gain. I will be cautioning others about my experience with Comcast for as long as I am able. Sincerely, Ken M. from Tuscaloosa, AL.