Agoda Customer Service Issues

I made a booking on your website, and the money was deducted from my balance. However, I received an email informing me that there was an error, and the booking could not be confirmed. Now, I am awaiting the refund to be credited back to my account. I appreciate the information provided in your email regarding the cancellation of Agoda Booking ID [redacted]31 for check-in on May 27, [redacted]. I understand that the refund process may take up to 30 days or until the next billing cycle. I apologize for any inconvenience caused by this technical error and look forward to using your services for future travels.

Hello, I am Giolo Laurenti, your customer. I have a voucher worth 14.[redacted] ฿ that I need to use by 21 June. I am originally from Italy but currently living in Chiang Mai, Thailand. I had plans to stay in Koh Samui with my partner but due to Covid-19 restrictions in Chiang Mai, I am unable to travel. I am wondering if it's possible to get a refund for my voucher if the situation doesn't improve. The voucher was issued when I mistakenly booked a hotel in Italy through Agoda for quarantine purposes, which was supposed to be booked directly with the hotel. The hotel allowed me to cancel without penalties, and now I am unable to utilize the voucher. I would appreciate guidance on how to resolve this issue. Thank you and apologies for any language errors. Giolo Laurenti [redacted]

Dear Sir/Madam, I have been a loyal Agoda customer for a long time and have enjoyed receiving vouchers and discounts as a VIP/Platinum member. I recently encountered an issue when trying to book a hotel with a "free cancellation before July 18, [redacted]" option. Despite the message indicating that I wouldn't be charged yet, my booking was unsuccessful due to insufficient funds on my credit card. This surprised me as I have successfully booked in similar situations before, and payment is usually processed upon check-in. I attempted the booking using two different credit cards, but both transactions were declined due to insufficient funds. I received notifications from both banks about the declined transactions. I would appreciate it if you could look into this matter promptly and provide assistance. Thank you for your attention to my concerns. Best regards, J.V.A., Agoda Regular Customer

Dear Sir/Madam, I have been a loyal customer of Agoda for an extended period and have enjoyed receiving rewards and vouchers as a VIP/Platinum member. I recently encountered an issue while attempting to book a hotel with a "free cancellation before July 18, [redacted]" offer. Despite the clear indication that "you won't be charged yet," my booking was unsuccessful due to insufficient funds on my credit cards. I am perplexed because in the past, I have successfully made bookings with insufficient funds as I understood that the payment would only be processed upon check-in. I even attempted using two different credit cards, but both transactions were declined due to lack of funds. I have received notifications from both banks regarding the declined transactions from AGODA.COM. I kindly request your assistance in resolving this matter promptly. Thank you and regards.

Hello, I am Giolo Laurenti, your customer. I have a voucher expiring before ** June (**.*** *), residing in Chiang Mai, Thailand, and wish to visit Koh Samui with my partner. Due to Covid ** restrictions in Chiang Mai, travel outside the city is prohibited currently. I seek information on a refund if the situation persists beyond my control. Originally, I received the voucher for booking a quarantine hotel in Italy but mistakenly booked with Agoda instead of directly with the hotel. After canceling, the hotel indicated they could refund me (minus Agoda fees) since I selected them for quarantine. Currently, I am unable to use the voucher and have not received a refund. Kindly advise on resolving this matter. Thank you for your assistance. Giolo Laurenti [redacted]@***.com

Hello, my name is Giolo Laurenti and I am a customer with a voucher that expires before June 21. I am currently residing in Chiang Mai, Thailand, and I am seeking to utilize the voucher for a stay with my partner in Koh Samui. Due to restrictions related to Covid-19, traveling from Chiang Mai is not feasible at the moment. I initially received this voucher while in Italy for quarantine purposes, but made an error by booking through Agoda instead of directly with the hotel. As a result, I faced challenges in receiving a refund. I am wondering if it is possible to extend the expiry date of the voucher or receive a refund due to the current travel limitations imposed by the pandemic. I can be reached at my phone number in Thailand: +66 [redacted]. Thank you for your assistance.

I had an issue with a hotel payment due to someone accessing my account, leading to me changing cards. When booking two days at the All Seasons Hotel in Oswego, New York, you charged my account $[redacted]. However, upon arrival, the hotel receptionist mentioned a nightly rate of $[redacted], and we had to pay an additional night. Despite my friend receiving a veteran's discount, the price was $[redacted] a night for the extra night. Although the room was clean, the confusion regarding the pricing was disappointing. I acknowledge my oversight in not updating you about the card change during booking, resulting in the payment being processed a week before the trip. My name is Craig Clossen, and we stayed from May 28th to the 29th. Your understanding in this situation is appreciated.

My friend and I made a reservation at The Merchants Hotel in Manchester through Agoda for a stay on 30/05 to 31/05/21. We noticed the charge on our account and everything seemed fine until the day of arrival. Multiple calls to the hotel went unanswered, and we discovered a sign stating it was closed due to Covid-19. Another sign instructed us to call a different number, but the number didn't match the hotel's listed one. Contacting Agoda also proved unhelpful, as the call abruptly ended after providing our booking ID. Frustrated, we had to book a different hotel and are now seeking a refund from Agoda due to the unexpected closure of the Merchants Hotel.

I reached out to book the Midas Hotel in Manila with you for May 30th to June 2nd when the price was 3,[redacted] Pesos per night. I couldn't book earlier due to an unconfirmed meeting. Upon booking on May 28th with Ref No [redacted]36 at 6,[redacted] Pesos per night, I was not informed that the hotel had become a quarantine hotel only. When we arrived, after a long journey, we discovered the hotel was closed with limited services. We were distressed to find out we could only stay on the first floor, with strict restrictions and minimal breakfast left outside our door. As a regular customer from the U.K., I feel mistreated. I tried calling for hours with no response. I expect a refund or a significant reduction in payment due to the lack of communication regarding the hotel situation. Please address this promptly. Thank you. - P. L.

Hello, I made a booking on Agoda, but the reservation dates changed upon validation. The property owner, Philippe, informed me that he did not validate the booking despite my inability to cancel for a refund due to the system error. I am not at fault for the reservation system altering my dates, and the accommodation manager did not initially approve the booking. I am requesting the cancellation of this reservation to prevent any payment from being withdrawn from my account. Thank you for your assistance. Below are my booking details: Reservation number: [redacted]58, Reference ID: [redacted], Booking ID: [redacted]58. Kind regards.

Upon arrival at the hotel, we checked into our room only to discover it was filthy. When we asked to see another room, the person showing it to us became rude after we pointed out issues like hair in the tub and stains on the comforter. Despite our calm demeanor, the situation escalated as the staff member continued to be disrespectful. After receiving a full refund from the hotel, they advised us to contact the third-party booking site for the refund process, as they didn't have our card details. I am currently trying to resolve this issue and get my refund, as we were unable to stay at the hotel and had to cut our vacation short, opting to sleep in the car instead.

I recently received an email from Air Canada about the cancellation of my flight last year. The email states that my Booking Reference Number: TM59ET is eligible for a refund if my flight was canceled. I have been trying to follow up on my refund with Agoda for the past 12 days. I spoke with customer service representatives named Daniel and Kyle Cooper, who I believe are based in Ottawa, Ontario. Despite multiple attempts to reach out through phone calls and voicemails, I have not received any updates regarding my refund status. As the deadline for refunds approaches, I am seeking assistance in resolving this matter promptly. I appreciate any help you can provide. Thank you for your attention to this issue. Sincerely, Philip John Hadikin.

Subject: Request to Delete Listings and Stop Auto Emails Hello, I have attempted multiple times to request the removal of any listings associated with my name. However, I am still receiving emails prompting me to register for VAT. Attached to this email is a previous correspondence from [redacted], where I explicitly requested the deletion of all listings linked to my name. I kindly request confirmation that all listings under my name have been successfully deleted and assurance that I will no longer receive any further emails from your platform. Thank you for your attention to this matter. Regards, Mike Devani Email: [redacted]

Hello, I have not received the secure Hyperwallet link in a separate email even after purportedly being sent four times. I am unsure what steps to take next. Booking Refund Request for ID [redacted]03 Check-in Scheduled for June 2, [redacted] Dear Maren K., Welcome from Agoda.com! Regarding your booking [redacted]03 at La Isla Hostal from June 2, [redacted], to June 7, [redacted]: Thank you for getting in touch. We have noticed that the secure link was previously sent to you but the amount of (EUR [redacted].03) has not been claimed yet. We will send the link to you again in a new email. This link will remain valid until (specify date from HW interface). Please check all your email folders, including spam or junk, for this communication. Don't hesitate to reach out if you have any further inquiries. Thank you for selecting Agoda.com. Best Regards, Hyejin Yun, Agoda Customer Experience Group

Hello, I made a reservation through Booking.com but due to the lockdown in Melbourne caused by Covid-19, I am unable to travel to Sydney for the upcoming long weekend. I have already contacted Booking.com, and they suggested reaching out to you to discuss rescheduling the dates instead of a refund. My preference is to receive a voucher for a future stay at the QT hotel in Sydney since I still intend to visit later this year. Booking.com mentioned they are unable to process any refunds as they have already paid you on my behalf. I can provide you with the confirmation details if needed. Thank you, A.T.

Bonjour, J'ai effectué une réservation sur votre site pour la nuit du 5 au 06/06/[redacted] au Première classe Boulogne-sur-Mer au nom de Leclercq Carole avec le numéro de réservation [redacted]39. À notre arrivée, l'hôtel avait été réquisitionné pour les migrants depuis plusieurs mois, nous laissant sans logement malgré avoir payé la chambre. Comment est-il possible de louer des chambres d'un hôtel fermé aux clients ? Je demande le remboursement de la chambre car nous avons dû trouver un autre hôtel et avons rencontré des difficultés pour trouver un logement. Cordialement, C. Leclercq

I was informed that the room was a smoking room, but upon arrival at the hotel, I was told that they only have non-smoking rooms. I was disappointed as I specifically wanted a smoking room. They mentioned smoking can only be done outside in the garden area. I reached out to Agoda for help, but it's been over a week since the booking, and I have not been able to contact them. I had a very unpleasant experience, and I am hoping to receive a refund for the inconvenience.

Hello, I need to inquire about a discrepancy in my booking confirmation. I intended to book for 3 nights and 4 days for 5 adults in 2 rooms, but I noticed that the pricing was calculated for 3 rooms instead. Is there a way to adjust this to only charge for 2 rooms accommodating 5 adults? Kindly advise on this matter before finalizing the booking confirmation. Thank you, Satish. Email: [redacted] I have an account ID associated with the same email. Please respond promptly. Thank you.

I received an email regarding my booking at RedDoorz near Pasay Rotonda from Tuesday, 15 June [redacted] to Thursday, 17 June [redacted]. The payment made through Metrobank was not confirmed within the specified time frame, resulting in the cancellation of my reservation. I am requesting a refund or the option to rebook the same hotel at the original price. If payment has been made, I kindly ask for assistance in verifying the transaction and either reinstating my booking or processing a refund promptly upon contacting Agoda. Thank you.

As valued repeat guests of RIU Palace, we have visited various locations such as Mexico, the Dominican Republic, and Aruba. During our recent stay at RIU Palace in Aruba from 5/29/[redacted]-6/5/[redacted] with booking number [redacted]06, we encountered numerous issues. The initial room assigned to us, room #[redacted], had a malfunctioning air conditioner with a temperature that couldn't go above 16.5 degrees Celsius, as documented in the attached photos. Despite multiple technician visits, the problem persisted. We were then moved to room #[redacted], where construction noise made relaxation impossible. Eventually, we were relocated to room #[redacted], where the air conditioner didn't cool below 25.5-26 degrees Celsius, leading to sleepless nights. Despite my husband's expertise in HVAC, the technicians failed to resolve the issue. Additionally, we felt unsafe during the COVID-19 pandemic due to staff not enforcing mask-wearing protocols. Our aim for a relaxing stay turned into a stressful and disappointing experience. We are requesting a full refund of $[redacted].50 to compensate for this unsatisfactory trip.