Acorns Customer Service Issues

Hello, my name is Eric J. Ruiz Rodriguez. I have been trying to reach you, but unfortunately, communication has been difficult. I have made several unsuccessful phone calls to address an issue with my account. When I initially opened my account, there were some minor withdrawals made in January [redacted]. However, when I checked with the bank, I discovered that they only retain statements for up to a year and a half. I have already sent you all the necessary documentation, but due to the time lapse, it seems you are unable to locate it. Would it be possible for you to make another withdrawal to verify the account or suggest an alternative solution to help me unlock my Acorn account? Thank you for your attention to this matter. Kind regards, Eric J. Ruiz Rodriguez.

I spoke with a representative over a year ago about canceling my account. I just noticed $3 and $2 monthly charges on my bank statement. What are these Acorns charges for? The representative assured me the account was canceled. I haven't used the app in over a year nor do I have it on my phone. Are these charges accumulating in an account? If so, I want to withdraw all funds and fully cancel Acorns again. If these charges are related to app usage, I want to dispute them.

I have been trying to access my Acorns account after several years and wish to resume rounding up my spare change. Unfortunately, I am unable to remember my password and therefore cannot reset it due to forgetting the answer to my security question. Despite providing my email, which received the password reset link, customer support claims they cannot locate my account. I am certain of the account's existence as the reset process required my security question answer. It's frustrating that they cannot assist me, especially when I am aware of the account's details. I understand the importance of security measures, but I really need to access my account as there might be funds inside, even if it's just a few pennies. I kindly ask for any help in resolving this matter.

I have referred a few individuals and would like to reach the required three referrals for the $[redacted] bonus. Currently, two people have signed up, but one is still in the process of depositing funds to link their bank account while the other is working on linking theirs. I recently received an email stating that to qualify for the bonus, referrals must sign up between June 6 and June 12. This was confusing as my account previously mentioned needing three sign-ups without any specific dates. Since it's now June 6 and I've had two sign-ups, I hope these are still valid and that I have until the 12th to secure one more referral. I need clarification on whether these two recent sign-ups count towards the required three and if I still have time to get one more. Additionally, one of my referrals is experiencing challenges linking their bank account due to it being frozen. I'm unsure how to proceed in this situation since without a linked bank, the account can't be verified or funded.

I, Arthur H., born 04/27/[redacted] with soc. sec. #[redacted], have encountered recurring issues with my referrals. Every time someone uses my referral code, there seems to be a problem on your end. Why does this keep happening? Today, June 19, [redacted], around 6 p.m., my referral Charles B. from Pasadena, CA, at tel. [redacted], tried to sign up using my code. He believed he had successfully done so, but it seems it didn't register correctly, denying me the proper credit. Another mix-up from Acorns? Both of us tried to contact support but were kept on long holds, which was very frustrating. Mr. Amer provided assistance and noted our conversation. Due to Charles B.'s cell phone issues, we had trouble connecting. This message is to inform Acorns of the situation. I hope to avoid the same extensive email exchange like before (around 15 emails). Consider adding a simple question during enrollment asking for the referrer's information to prevent issues with referral codes not working. In conclusion, I have fulfilled the requirements for the week of June 13 to 19 to receive the bonus of $1,[redacted].00 on July 15th. Looking forward to your response. Best regards, Arthur H.

I inquired about a transaction that raised concerns about potential fraud, and received an email stating it wasn't fraudulent without details. After seeking clarification, I was informed my checking account membership was canceled, but I could still invest. When questioning this unexpected change and a reference to a voluntary termination policy, I requested a corporate representative to call me. The response indicated a supervisor handled the matter and advised me to proceed with investments. Unhappy with the resolution, I now consider visiting their headquarters in person if a satisfactory explanation is not provided besides being redirected to a non-international call center.

I received a call informing me of fraudulent activity on my account. I contacted your customer service to resolve the issue and request a new card. Despite not using my card while waiting for the new one to arrive, money has still been deducted from my Spend card for two weeks now. It seems like there is ongoing fraudulent activity, and I urgently need to speak with someone to resolve this matter. Thank you for your attention to this issue, and I look forward to hearing from you soon.

I would like to cancel my subscription, but my account is currently frozen due to entering incorrect verification numbers. I was only expecting 2 change amounts for verification, but received 4, causing the freeze. I need the freeze to be lifted so I can proceed with canceling my subscription and move on. After giving your service a chance, I now suspect this may be a scam to obtain money from me. It is puzzling that money is still being withdrawn from my account despite it being frozen for verification. Please address this problem promptly, cancel my subscription, and confirm. Thank you.

I recently had to switch back to my old phone as my new one was stolen, so I didn't have the Acorn or Wells Fargo apps installed. I got a call yesterday about almost $[redacted] in overdraft fees due to automatic payments going through without sufficient funds. I usually receive notifications when this happens, but this time it didn't work. I haven't changed any settings, so I'm confused why this suddenly occurred. I urgently need this resolved to avoid more fees. Wells Fargo only offered to cover $45 of the $[redacted] due to previous overlooked fees. I enjoy using the app but this situation is frustrating. Wells Fargo suggested I reach out to you. I hope this issue can be resolved without me having to pay $[redacted] for less than $[redacted] in unpaid funds.

Hi, my name is Shalee Franklin. I noticed two $5.00 transactions listed as Acorns Subscription deducted from my bank account. As a result, my account has been suspended, and I do not authorize any further transactions. I am requesting an immediate refund for these unauthorized charges related to Acorn subscriptions or any other charges connected to Acorns. I have strict instructions for my Chime bank account to have no transactions approved to withdraw funds. I urge you not to allow any charges from my Chime account and prevent access to any other accounts under my name for financial transactions. I explicitly do not consent to any transactions on my accounts. I would appreciate a prompt refund as I am currently investigating the unaccounted funds. Thank you.

On September 16, [redacted], I cancelled my account and withdrew my investments, including recurring investments and round-ups. However, since then, I have been charged $5.00 monthly for "Subscription Acorns." I logged in to check my account status and confirmed that all automatic deposits were disabled in September. The $20 that was withdrawn from my checking account is not reflecting in my Acorns investment account. I want to understand where my money is being directed, cancel any ongoing charges, request a refund if necessary, and terminate my Acorns account.

I placed an order for one DVD on Acornonline's website around 7 pm on December 12, [redacted]. I unexpectedly received two confirmed orders - Order [redacted] and Order [redacted]. I would appreciate it if Order [redacted] could be canceled immediately, and Order [redacted] be shipped to me as intended. I hope for a prompt resolution to avoid escalating this matter further. The issue arose when I applied a free shipping code that wasn't transparent about subsequent charges. Contacting Acornonline has been challenging, and I ended up with duplicate orders. Their lack of communication and support have been disappointing after being a loyal customer for many years. I kindly request Acornonline to address this situation promptly.

I am experiencing a frustrating situation with Acorns as my deposit made through a digital check photo has been flagged as suspicious activity, leading to the locking of my account. Despite providing numerous documents, it seems that the individual handling my case is having difficulty understanding the situation clearly. I contacted Acorns on May 4, [redacted], just two days after the account was locked, to explain that I couldn't stop payment on the check as it had already cleared from my business account with First Bank, supported by documentation. However, Acorns stated that they needed to continue monitoring the situation and could not release my funds due to the stop payment mention. I plan to escalate this issue by sending registered letters to senior Acorns employees due to the immense inconvenience and illogical nature of this situation. My priority is to have my $[redacted] salary check released promptly. - Mary Abdatiy

I believe my account has been compromised by my stalker, Susan M. Brown. I am looking to regain access to the account and shut it down to prevent any further issues. I have decided to remove all financial information from my phone due to this situation. Unfortunately, I have been dealing with this for 6 months and I am determined to put a stop to it. Susan has caused a lot of trouble, including stealing money and harassing me constantly. I am considering taking legal action against her. Susan has connections to the Seattle/Everett area and can be found on LinkedIn with keywords such as Seattle, University of Washington, paralegal, and photography. I want to warn others about her behavior and hold her accountable for her actions. It is important to me to close this account to prevent any further misuse. Thank you for your understanding.

I need to close my account due to ongoing login issues for over a year. The app has not been used for over a year, yet I continue to be charged monthly. I am seeking a refund for the period of inactivity. I cannot afford to pay for a service I do not use or have access to. Despite attempting to email support multiple times, I am unable to send the message. This email contact is my only remaining option for reaching out for assistance.

I attempted to deposit $[redacted] from my checking account into my investment account. Upon being asked for a deposit slip to verify ownership of the account, I requested Acorns to close my account. I also asked for a detailed statement of my investment history with them. I am dissatisfied with the customer service and must close the account. A comprehensive statement is crucial for me to verify any future transactions accurately. It should be simple for Acorns to provide an activity statement from the start of my investment. Despite recently receiving $[redacted] from Acorns - representing the last month's deposit - I have yet to receive any statement. Regrettably, I have no choice but to take this action due to ongoing issues.

I am encountering issues with using mobile check deposit. Upon contacting customer service, they mentioned it was due to a previous transfer attempt from an account with insufficient funds. However, this account was from my former primary bank, which I have closed, and I overlooked disabling recurring transfers due to my ADHD. An example is a $5 monthly deposit on 2/18. Customer service informed me of a 15-day wait to resume check deposits, yet 18 days have passed, and I am still unable to deposit checks. This matter is urgent, as the inability to deposit checks was a primary reason for switching banks. Could you please assist in determining the date when I can resume mobile check deposits? Thank you.

Acorns Investment Company recently held a promotion where account holders could win a money award by referring friends. I successfully referred 4 friends, but the 4th person faced issues linking their bank account despite multiple attempts. Acorns customer service was not very helpful, only suggesting to keep trying to link the account. This situation has raised concerns about whether this promotion could be a scam.

Last Monday, I reached out to customer service regarding an unauthorized account opened in my name. I shared all necessary personal information with the representative who assured me it would be escalated to the security team. After not receiving any updates, I contacted them again today, only to find the account still active with altered details. The new representative also promised to escalate this issue. However, the account remains open despite assurances it would be closed promptly. If this matter is not resolved swiftly, I will have to consult with a lawyer on taking legal action to close this account. It is imperative that the account is shut down immediately.

I am frustrated with the process. I made a payment using the provided routing and checking numbers, but it didn't go through. After contacting the company, they informed me that there is no record of the payment. The email I received only shows "payment received." I have successfully made transfers using the same account and routing numbers before.