YouTube Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about YouTube customer service, archive #1. It includes a selection of 20 issue(s) reported November 16, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A friend of mine posted this video footage showing my products on QVC and mentioning my name, which is now causing problems as my business is with HSN. I have asked her to remove it, but she can't remember her password. I've already reported it on Youtube.com/reportabuse, but I'm worried about the timing since my products will be on HSN soon. Can you please advise on how to urgently take down this video before my HSN debut on December 7th, [redacted]?
Reported by GetHuman-creativ2 on Monday, November 16, 2015 11:55 PM
I successfully removed three different songs from my video without any issues. However, there is now a duplicate claim for a song that I originally removed, and I am unable to eliminate it. An error message appears stating, "Song removal failed. We could not remove the copyright claim." This issue is very frustrating as I have already taken steps to remove this song. I need to download the video to make necessary edits and shorten it. Your assistance with this matter would be greatly appreciated.
Reported by GetHuman-calisti on Tuesday, November 24, 2015 4:52 PM
Hello, I recently discovered that my YouTube channel, which I used for movie reviews and podcasts, was unexpectedly terminated, resulting in the removal of all [redacted] of my videos. Despite never receiving any prior strikes, I lost access to my channel without warning. Upon receiving a response indicating a violation of Terms of Service/Community Guidelines, I diligently pursued DMCA counter-claims to address the issue. It appears that a video entitled 'Goosebumps - Movie Review' was erroneously flagged after my channel's termination, leading to its removal and a strike on my account. Despite my efforts to explain the situation, automated responses continue to deny my appeals, leaving me frustrated by the lack of human intervention. My channel, 'The Reviewer,' may have been misconstrued due to the format of my video titles, which followed a consistent naming convention for reviews. I am eager to regain control of my channel and seek advice on alternative methods to resolve this matter with YouTube. Any assistance or shared experiences would be greatly appreciated as I navigate this challenging situation. Warm regards, Dan
Reported by GetHuman-reviews2 on Thursday, December 17, 2015 7:50 AM
Subject: Urgent Ticket Resubmission Needed Hello, I am reaching out because I have encountered a similar issue to the one I previously experienced with my YouTube channel being terminated without warning. My channel, "The Reviewer," was taken down due to alleged violations of the Terms of Service and Community Guidelines, specifically related to copyright infringement and spam. Despite numerous attempts to appeal and explain the situation, I have only received automated responses that do not address my concerns adequately. It seems that my channel was mistakenly flagged for violations that were not present in my content. I am desperate to regain access to my channel, as it is essential for my movie reviews and podcasts. I have resubmitted a ticket as advised, and I am hopeful that this will lead to a resolution. Any advice or assistance from others who have faced similar challenges with YouTube would be greatly appreciated. I am determined to resolve this issue and restore my channel to its former state. Thank you for any support you can provide. Best regards, Dan
Reported by GetHuman-reviews2 on Monday, December 28, 2015 3:29 PM
When I was younger, I created an account and posted a video that I now deeply regret. Unfortunately, I cannot access my account as I forgot both my password and the associated email address. This video has become a source of bullying for me at school, and I am desperate to have it removed. I've been trying for two years to regain access to my old account and contact YouTube for assistance, but to no avail. Any help in getting the video taken down would be greatly appreciated. Thank you.
Reported by GetHuman-xxxgeor on Monday, December 28, 2015 4:24 PM
Hello everyone, I need some advice. A YouTube network called 'Creative Nations' invited me to join them with promises of great opportunities, and being new to this, I agreed. However, I've tried over [redacted] times to leave their network, but I keep receiving emails declining my request. I've contacted them directly, but they are not very helpful and just keep asking me to wait. I'm frustrated by their constant denials to let me go. Any suggestions on what I can do next?
Reported by GetHuman-laraml on Tuesday, January 5, 2016 3:33 PM
Hello, I have a friend who owns a radio station and is interested in playing my music on air. However, he is worried about copyright issues. What steps should I take to allow him to play my songs legally? Should I provide written permission or is there another requirement? Your guidance on this matter would be greatly appreciated. Thank you! - Marina.
Reported by GetHuman-marinar on Sunday, January 10, 2016 11:04 PM
My current channel is named Labanator, but the only URL available to me is youtube.com/labanation. Searching online, I discovered there is already an account for youtube.com/labanator, which I believe is an old account of mine. Unfortunately, I can't remember the email associated with it to access or delete it. I am hoping there is a way for YouTube to either delete the inactive account or transfer the URL to me (youtube.com/labanator) since the account has not been used much and only has a few liked videos from years ago. I would appreciate any assistance with this matter.
Reported by GetHuman-labandeb on Friday, January 15, 2016 4:24 AM
I set up a new email account a few years back solely for uploading video projects to YouTube. Previously, I used it for specific class submissions. Unfortunately, I've forgotten both the email address and password linked to this YouTube account. Despite trying to recover the account through the "Don't know my Username" and "recover an account" options, I have been unsuccessful due to my lack of information. While I can still locate these videos on YouTube by searching, I am unable to retrieve any further account details beyond my username, which is my name. Is there a way for me to have these two videos removed from the platform?
Reported by GetHuman-alij on Monday, January 18, 2016 3:22 AM
I recently acquired a company that included a YouTube channel established in [redacted]. The previous owners provided an email they thought was associated with the account, but it appears not to be accurate. Is there a procedure to transfer or link the YouTube account to a different email address through Google? The previous owners do not remember the original email, password, or username used to create the YouTube channel a decade ago.
Reported by GetHuman-alexfre on Friday, January 22, 2016 10:21 PM
Hello YouTube support team, I am in urgent need of deleting an old account that I created before YouTube and Google merged. I established this account over 10-15 years ago, and it contains my full name. Unfortunately, it is not set to private. The content on this account is causing me distress as I have been facing harassment due to these videos. I no longer have access to the email associated with this account, preventing me from resetting the password to log in and delete it. I can verify that the videos feature me, and given the negative and potentially harmful attention they are attracting, it is crucial to have them removed. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-banachel on Friday, February 19, 2016 7:23 AM
Last month, my YouTube channel received a community strike followed by the disabling of monetization last Friday. Despite not posting spam content, I continue to gain new subscribers daily and maintain an average of views channel-wide every hours. I am eager to have monetization restored to my channel, associated with my email address, [redacted] Alternatively, I seek a detailed explanation regarding the specific policy violation that led to this disabling. The channel name has transitioned from Gmahanke to xm recently. Thank you for your attention to this matter.
Reported by GetHuman-gmahanke on Tuesday, March 15, 2016 10:20 PM
I have an old YouTube channel, my first one actually. I remember the email associated with it ([redacted]) and one of the old passwords. However, the password I remember is not the current one. When I try to reset my password, it requires phone verification. The issue is my phone number is a landline that cannot receive texts, and YouTube only sends verifications via text. I need assistance in accessing this account.
Reported by GetHuman-imdblue on Saturday, March 19, 2016 1:00 AM
I am encountering an issue within the "Create" section of Creator Studio. When I try to drag videos to the designated area, I am prompted to "Activate Adobe Flash," and it states "no videos found." I am attempting to move an intro from Panzoid.com to the area but YouTube is unable to locate it. I have successfully downloaded the introduction and have additional videos on my computer. The channel name is CaseyGames. My laptop runs on Windows 10 and is an Acer model.
Reported by GetHuman-caseyfle on Thursday, March 31, 2016 11:33 PM
I recently noticed a video that was uploaded featuring my cousin, Cameron Cincotta, in Deer Park, New York. The attention surrounding it has been overwhelming. My cousin, who has documented mental health issues, is not in a good place. I have been bombarded with messages and links to the video, even during my time in Florida where people recognized us. Could you please consider removing the video? This unwanted publicity has caused distress to my family, and I, Domonick Cincotta, am kindly requesting your understanding and cooperation. Thank you for your attention to this matter.
Reported by GetHuman-dcinco on Sunday, April 3, 2016 5:23 AM
I received an email regarding a copyright issue with one of my videos. When I uploaded the video via my phone, it prompted me to choose music options, including iTunes. I had purchased the song in question on iTunes, so I included it in my video. However, a claim has been made by a channel that supposedly owns the rights to the song. I am confused because it is an iTunes song and not a YouTube video. The song was only used as background music in my montage.
Reported by GetHuman-domharro on Friday, May 20, 2016 1:43 PM
Hello, my Youtube account was recently disabled for allegedly violating the Terms of Service by using prohibited methods to like and comment on videos. Despite my appeals, the response has been the same. Additionally, my AdSense account has been disabled, withholding the earnings from May [redacted]. I had plans for this money and now find myself in a difficult situation. I have been transparent with Youtube but feel that the resolution is unfair as I did not commit the alleged violation. I am seeking assistance to resolve this matter. Thank you.
Reported by GetHuman-nimanoro on Thursday, June 23, 2016 12:47 AM
I recently received multiple strikes on my YouTube channel due to the title of my stream. I attempted to change it, but unfortunately, I still got the strikes. This impacted my ability to stream and upload videos, which is disheartening as I put a lot of effort into my channel, FireSlayz. I sincerely hope for a chance to rectify this situation as I am passionate about my content and have dedicated significant time to its growth. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-decjeffy on Wednesday, August 10, 2016 9:19 PM
I am experiencing difficulty signing in to YouTube TV. This problem only began recently, despite using the service for the last month. I find myself stuck in a cycle where I log in via my mobile device, enter my Google account details, use the provided password, and then encounter a dead end. This process has been repeated approximately ten times without success. I am also frustrated by the lack of accessible support from YouTube. I am reaching out for assistance through the GetHuman.com website, as they have compiled information on how to contact YouTube efficiently. This saves customers time wasted on ineffective phone support. Thank you, Chuck D.
Reported by GetHuman-chuckdel on Sunday, April 29, 2018 8:52 PM
I visited the "High Impact Flix" channel and noticed it was deleted. I am disappointed by this censorship and bias in providing information. It's disheartening to see trust erode in sources controlled by unseen powers. I will delete the app and inform others. I doubt I'll receive a meaningful response, just a generic email. I appreciate the service but I value making my own choices. Thank you for enforcing an agenda that shields sensitivities and hinders diverse perspectives.
Reported by GetHuman654642 on Thursday, May 3, 2018 11:37 PM

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