T-Mobile Problema informado a GetHuman por GetHuman58316

noviembre 28º, 2017

Report Details

Summary of the problem
Phone locked by Hi Security Application with Fingerprint authorization which doesn't receive my finger
Company and department tried
T-Mobile - Soporte técnico
Reported by
GetHuman58316 - GetHuman user since diciembre 1, 2015
Problem classification
T-Mobile: Reembolso
Date of incident
noviembre 26º, 2017
Reported by GetHuman58316
Reported on noviembre 28º, 2017 from Oregon
Problem report / further detail
When opening my phone (Swiping my code pattern on my top screen), I am greeted with a fingerprint circle and the app symbol above that I am trying to open.
How GetHuman58316 attempted to contact T-Mobile
Intenté llamar al T-Mobile número de atención al cliente 877-778-2106
Was equipped with the following information
Nombre, domicilio, apellido, dirección de correo electrónico, dirección de facturación, nombre del titular de la cuenta, número de teléfono en la cuenta, PIN / contraseña en la cuenta, número de teléfono, últimos 4 dígitos del SSN
Reported back to GetHuman as fixed
Fixed, on diciembre 16º, 2017
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