Many Sony customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. The information and the tooling at GetHuman for doing this is all free and will be forever. For the most part, customers are on their own when facing an issue with a company like Sony, so the idea is to collect the best ideas and information we have an share it. And that includes sharing even descriptions of what complications we are running into or complaints that we have, in case there's another customer out there who has experienced something similar and has some advice to offer. Or maybe GetHuman can point you in the right direciton right away. Either way, please keep telling us what customer service issues you are having and keep sharing with others so we can keep expanding this resource.