LGE Mobilecom Problema informado a GetHuman por GetHuman-drsganes

noviembre 27º, 2017

Report Details

Summary of the problem
My LG G* D*** is stuck in a bootloop*I wish to access my memory
Company and department tried
LGE Mobilecom - Servicio al cliente
Reported by
GetHuman-drsganes - GetHuman user since noviembre 9, 2015
Problem classification
LGE Mobilecom: Actualizar información de la cuenta
Date of incident
noviembre 20º, 2017
Reported by GetHuman-drsganes
Reported on noviembre 27º, 2017 from Alaska
Problem report / further detail
Suddenly, my LG G* D*** smartphone went into a boot loop, stuck in the lg logo screen. The LED light flashes cyan & green. **My computer recognizes my phone (with the name I set) both in Download mode and while in the boot loop, but I can't access my internal storage.**I strongly suspect my phone has run out of storage space. **All I want is to access my phone memory so that I can transfer all my important data. Is there any way I can do this myself? **If not, is there any way I can get into recovery mode to clear my cache? I tried the power & volume down button and the power & volume up combos. Is there any other way I can get into recovery mode?**Awaiting a favorable reply.
How GetHuman-drsganes attempted to contact LGE Mobilecom
Intenté llamar al LGE Mobilecom número de atención al cliente 800-793-8896
Was equipped with the following information
Direccion de casa
Reported back to GetHuman as fixed
Fixed, on diciembre 4º, 2017

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