L'Oreal Problema informado a GetHuman por GetHuman-iejimene

noviembre 10º, 2017

Report Details

Summary of the problem
broken mascara wands
Company and department tried
L'Oreal - Servicio al cliente
Reported by
GetHuman-iejimene - GetHuman user since septiembre 7, 2015
Problem classification
L'Oreal: Error general del cliente
Date of incident
noviembre 4º, 2017
Reported by GetHuman-iejimene
Reported on noviembre 10º, 2017 from New York
Problem report / further detail
Good afternoon,I have been a Loreal Telescopic mascara user for some time now.The past *-* months however,I have purchased appx. * of your mascaras due to the wand tip breaking into the bottle of the mascara portion.This is quite upsetting as the wand*brush is the reason I have used this mascara.I am not sure who this should go to, since you do not have an option on your site for product.If there is any photos needed,please feel free to contact me. Thank you kindly*Sincerely,*Ida
How GetHuman-iejimene attempted to contact L'Oreal
Intenté llamar al L'Oreal número de atención al cliente 800-322-2036
Was equipped with the following information
Número de teléfono, domicilio, apellido, nombre
Reported back to GetHuman as fixed
Fixed, on noviembre 26º, 2017

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