HTC Problema informado a GetHuman por GetHuman-shamalse

noviembre 3º, 2017

Report Details

Summary of the problem
Technical issue (Problem during upgrade to marshmallow)
Company and department tried
HTC - Ayuda al cliente
Reported by
GetHuman-shamalse - GetHuman user since agosto 20, 2017
Problem classification
HTC: Garantía
Date of incident
noviembre 1º, 2017
Reported by GetHuman-shamalse
Reported on noviembre 3º, 2017 from Illinois
Problem report / further detail
Hello,*I tried to manually upgrade my Htc one M* to marshmallow, everything was going fine but at the very start of the setup...it said "sending""Updating the rom image on your smartphone." This was suppose to take ** minutes but it still in progress with *%..*So I wanted to will it be fine to remove my device and start again or ...Is it safe to do this?
How GetHuman-shamalse attempted to contact HTC
Intenté llamar al HTC número de atención al cliente 866-449-8358
Was equipped with the following information
Número de pedido, número de dispositivo / IMEI, número de teléfono, dirección de correo electrónico
Reported back to GetHuman as fixed
Fixed, on noviembre 12º, 2017

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