Google Problema informado a GetHuman por GetHuman-benwolf

noviembre 2º, 2017

Report Details

Summary of the problem
* reasons. *.) "Possible" Suspicious Device on my Account -- *.) Forgot Password on my Old Gmail Account.
Company and department tried
Google - Servicio al cliente
Reported by
GetHuman-benwolf - GetHuman user since julio 21, 2016
Problem classification
Google: Cancelar suscripción
Date of incident
octubre 23º, 2017
Reported by GetHuman-benwolf
Reported on noviembre 2º, 2017 from Alaska
Problem report / further detail
Regarding the *st issue, I noticed a device on my account that "may" not be one of my devices. It's listed as a X*. I do own an Irulu X* Tablet, but after some research I noticed that's not the same as the X*. Could Google have mislabeled the device? And in regards to my *nd issue, I haven't been able to access, what used to be, my primary Google Account for some time now. My secondary account has since taken over since I was unable to get into my primary account for so long I just quit giving that address to people. Is there a way for them to verify that I am ME so I can reset the password?
How GetHuman-benwolf attempted to contact Google
Intenté enviar mensajes Google a través de su página de Facebook para ver si Atención al Cliente respondería
Was equipped with the following information
Apellido
Reported back to GetHuman as fixed
Fixed, on noviembre 21º, 2017

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