Google Problema informado a GetHuman por GetHuman-benwolf

noviembre 2º, 2017

Report Details

Summary of the problem
* reasons. *.) "Possible" Suspicious Device on my Account -- *.) Forgot Password on my Old Gmail Account.
Company and department tried
Google - Servicio al cliente
Reported by
GetHuman-benwolf - GetHuman user since julio 21, 2016
Problem classification
Google: Cancelar suscripción
Date of incident
octubre 23º, 2017
Reported by GetHuman-benwolf
Reported on noviembre 2º, 2017 from Alaska
Problem report / further detail
Regarding the *st issue, I noticed a device on my account that "may" not be one of my devices. It's listed as a X*. I do own an Irulu X* Tablet, but after some research I noticed that's not the same as the X*. Could Google have mislabeled the device? And in regards to my *nd issue, I haven't been able to access, what used to be, my primary Google Account for some time now. My secondary account has since taken over since I was unable to get into my primary account for so long I just quit giving that address to people. Is there a way for them to verify that I am ME so I can reset the password?
How GetHuman-benwolf attempted to contact Google
Intenté enviar mensajes Google a través de su página de Facebook para ver si Atención al Cliente respondería
Was equipped with the following information
Reported back to GetHuman as fixed
Fixed, on noviembre 21º, 2017

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