Amazon Problema informado a GetHuman por GetHuman1996

noviembre 2º, 2017

Report Details

Summary of the problem
Today I found my business account on Amazon is closed.
Company and department tried
Amazon - Servicio al cliente
Reported by
GetHuman1996 - GetHuman user since julio 29, 2017
Problem classification
Amazon: No puedo iniciar sesión
Date of incident
octubre 24º, 2017
Reported by GetHuman1996
Reported on noviembre 2º, 2017 from Rhode Island
Problem report / further detail
got this email saying that "because I didn't send the information you requested", but since january **th I send all the documents you asked!**Besides? That's for the seller's account. What's the buyer's account has to do with it? You never said anything regarding the buyer's account. The documents you asked were to enable the Amazon Payments Acc.****Anyway, we provided everything you asked! Is not fair! We've been purchasing with you for almost * years! With thousands of orders! I sincerely hope this is some kind of mistake,****Besides... I just placed an order with my iPhone!!! using the App. So what's happening? We are long time Amazon customers, nos just buying products, also we have * AWS instances where we have our websites, etc.****Need your help to solve this as soon as possible. Since we place like **-*** orders in a daily basis.
How GetHuman1996 attempted to contact Amazon
Intenté enviar mensajes Amazon a través de su página de Facebook para ver si Atención al Cliente respondería
Was equipped with the following information
Domicilio, dirección de facturación, apellido, correo electrónico
Reported back to GetHuman as fixed
Fixed, on noviembre 11º, 2017

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