AT&T Wireless Problema informado a GetHuman por GetHuman-trainiac

noviembre 23º, 2017

Report Details

Summary of the problem
Trying to unlock wearable out of contract
Company and department tried
AT&T Wireless - BusinessDirect
Reported by
GetHuman-trainiac - GetHuman user since julio 5, 2017
Problem classification
AT&T Wireless: Servicio o problema técnico
Date of incident
noviembre 20º, 2017
Reported by GetHuman-trainiac
Reported on noviembre 23º, 2017 from Oregon
Problem report / further detail
Hi! I have a refurbished Samsung Gear S* that I bought early December. I am trying to see if I can unlock the device, but when I put in the imei it returns with the error "This device isn’t eligible to be unlocked now because it’s recently been upgraded." Which does not make sense to me. What does this mean? It is out of contract
How GetHuman-trainiac attempted to contact AT&T Wireless
Busqué un AT&T Wireless FAQ en att.com
Was equipped with the following information
Dirección particular, correo electrónico, nombre, dirección de servicio de la cuenta, número de teléfono, PIN de la cuenta, apellido, número de cuenta, dirección de correo electrónico de la cuenta
Reported back to GetHuman as fixed
Fixed, on diciembre 1º, 2017

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